Realtek AC'97 Driver BSOD issues

[squirrely]

Okay, this issue is for a friend's computer, for the life of me I can't figure it out trying to solve the problem. Their sound does not work on their computer, presumably the sound card is not installed. They reformatted the computer and for whatever issue, their sound was not installed when they used the restore disks that came with the computer. The system is able to detect that the sound card is there and treats it as new hardware, which normally would be fine, re-install and away you go, but that's where the problem comes in. I have found the newest drivers for the sound card, the system recognizes the sound card as a Realtek AC'97, but when you go to install it, the system craps out, gives you the Blue Screen of Death and wants you to restart it. I have tried getting the drivers from various places but they all meet the same end. Any help would be appreciated.

 

[Aheaton]

Hello and welcome to Windows 7 Fourms!

Is this a On-board Sound card? or an attached one? if an attached one it should be reseated (with the system powered off, and power cord removed from the system).

 

[squirrely]

I'm not overly sure to be honest. I'm not familiar with the system and I haven't opened it up as I didn't want to go that far with it, it's within the tower itself I'll admit, I'm not overly computer savey but I pretend well.....

 

[Aheaton]

Also,

When the system Blue screens, what is the error code that it says on the screen? The error codes can tell you alot sometimes about what is wrong.

System Error Codes (Windows)

If it is a stop message that the blue screen is displaying. Perhaps a check Disk (chkdsk) needs to be run, and may fix, or further unvail issues with the system.

Windows XP Stop Messages

 

[reghakr]

Sorry for all the questions, but........
In order to troubleshoot your problem we need to know more detailed specs of your system hardware.

1. Go to Start > Run, and type msinfo32, look under the Components section for hardware identification
2. Go to Control Panel > Device Manager and look for any entry that has a yellow flag beside it
3. The manufacturer name and model number of your PC, if applicable
4. Download [URL="http://www.majorgeeks.com/SIV_System_Information_Viewer_d4779.html[/URL"]SIV (System Information Viewer) 4.00[/URL] for very detailed information about your system.
5. Or PC Wizard 2009.1.88

The exact make and model of your motherboard and sound card would be of great help also.
Are you using the 32-bit or 64-bit version?
Was it a "clean" install or an upgrade?
Are you dual-booting?
Are you using the official RC directly from Microsoft?
Did this occur immediately after install?
Do you recall installing any software that may have caused the problem?
There are many versions of the Realtek AC'97 drivers and codecs.

 

[squirrely]

Sorry for all the questions, but........
In order to troubleshoot your problem we need to know more detailed specs of your system hardware.

1. Go to Start > Run, and type msinfo32, look under the Components section for hardware identification
2. Go to Control Panel > Device Manager and look for any entry that has a yellow flag beside it
3. The manufacturer name and model number of your PC, if applicable
4. Download [URL="http://www.majorgeeks.com/SIV_System_Information_Viewer_d4779.html[/URL"]]SIV (System Information Viewer) 4.00 for very detailed information about your system.
5. Or PC Wizard 2009.1.88
6. Please fill out your computers specs in the User Control Panel here on the site as well. It will then appear next to your name. look at my posting and you'll see the drop-down arrow.

The exact make and model of your motherboard and sound card would be of great help also.
Are you using the 32-bit or 64-bit version?
Was it a "clean" install or an upgrade?
Are you dual-booting?
Are you using the official RC directly from Microsoft?
Did this occur immediately after install?
Do you recall installing any software that may have caused the problem?
There are many versions of the Realtek AC'97 drivers and codecs.

Name Multimedia Audio Controller
Manufacturer Realtek
Status Error
PNP Device ID PCI\VEN_1039&DEV_7012&SUBSYS_80B01043&REV_A0\3&61AAA01&0&17

Name Microsoft LifeCam VX-6000.
Manufacturer Microsoft
Status OK
PNP Device ID USB\VID_045E&PID_00F4&MI_01\6&3747492F&0&0001
Driver c:\windows\system32\drivers\usbaudio.sys (5.1.2600.5508 (xpsp.080320-1625), 58.63 KB (60,032 bytes), 7/4/2009 4:40 PM)

Flag on the Multimedia Audio Controller under Sound, Video and Game Controllers.

As for the other information, I have no idea as this isn't my computer and I have limited to no experience with this system, or hardware in general or even where you would find that info.

 

[squirrely]

Mainboard : Asus P4S533-X
Chipset : SiS 645DX
Processor : Intel Pentium 4 @ 2400 MHz
Physical Memory : 512 MB (1 x 512 DDR-SDRAM )
Video Card : RADEON 9200 SE Family (Microsoft Corporation)
Hard Disk : WDC (80 GB)
CD-Rom Drive : HL-DT-ST CD-RW GCE-8523B
Monitor Type : BenQ FP 767 - 17 inches
Network Card : Silicon Integrated Systems (SiS) SiS900 10/100 Ethernet Adapter
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3
DirectX : Version 9.0c (December 2007)

 

[Aheaton]

Name Multimedia Audio Controller
Manufacturer Realtek
Status Error
PNP Device ID PCI\VEN_1039&DEV_7012&SUBSYS_80B01043&REV_A0\3&61AAA01&0&17

Name Microsoft LifeCam VX-6000.
Manufacturer Microsoft
Status OK
PNP Device ID USB\VID_045E&PID_00F4&MI_01\6&3747492F&0&0001
Driver c:\windows\system32\drivers\usbaudio.sys (5.1.2600.5508 (xpsp.080320-1625), 58.63 KB (60,032 bytes), 7/4/2009 4:40 PM)

Flag on the Multimedia Audio Controller under Sound, Video and Game Controllers.

As for the other information, I have no idea as this isn't my computer and I have limited to no experience with this system, or hardware in general or even where you would find that info.

Does the Microsoft Lifecam have a microphone, or sound device on it? Easy way to tell... Disconnect it from the computer and restart. This may be an easy fix for the issue. Also, Windows 7 May not be compatiable with the Soundcard. I would look for the Windows Vista Sound card Drivers and see if they work on the system.

 

[Aheaton]

**Also, some compat issues with Windows XP sp3 have been solved using Vista drivers. That is a good place to start.

 

[squirrely]

Does the Microsoft Lifecam have a microphone, or sound device on it? Easy way to tell... Disconnect it from the computer and restart. This may be an easy fix for the issue. Also, Windows 7 May not be compatiable with the Soundcard. I would look for the Windows Vista Sound card Drivers and see if they work on the system.

It has a microphone on it, I just installed the webcam about 15 minutes ago. This problem has been persistant since they redid the comp a couple weeks ago. My buddy just never installed her webcam.

 

[Aheaton]

**Also, some compat issues with Windows XP sp3 have been solved using Vista drivers. That is a good place to start.

I would still look for the vista drivers for this system

 

[squirrely]

I would still look for the vista drivers for this system

No go, states right as soon as I try to install it that it needs Vista and shuts down the install.

 

[reghakr]

I went directly to Asus's site for your exact motherboard and no downloads were listed for Windows 7, let alone Windows vista.

Is this an older computer?

Are you having sound issues and web cam problems as well?

Have you checked the PC manufacturer's site for driver downloads?

 

[Aheaton]

It seems alot of people are having some issues with Windows XP SP3 and using Realtek ac'97. Apparently it has caused some issues with sound cards to sto working. Maybe you should install windows 7 on your friends computer? (Just a thought). I might suggest trying to install an older driver, or purchasing a sound card that you can put into the computer (decent ones cost around $10-$50
depending on which one you buy).
Realtek ac'97 driving me crazy

 

[Aheaton]

I went directly to Asus's site for your exact motherboard and no downloads were listed for Windows 7, let alone Windows vista.

Is this an older computer?

Are you having sound issues and web cam problems as well?

Have you checked the PC manufacturer's site for driver downloads?

It seems this computer has Windows XP SP3 installed on it.

 

[squirrely]

It seems alot of people are having some issues with Windows XP SP3 and using Realtek ac'97. Apparently it has caused some issues with sound cards to sto working. Maybe you should install windows 7 on your friends computer? (Just a thought). I might suggest trying to install an older driver, or purchasing a sound card that you can put into the computer (decent ones cost around $10-$50
depending on which one you buy).
Realtek ac'97 driving me crazy

Okay, awesome, I will give up for the night and give some bad news to my friends in the morning then.

 

[squirrely]

It seems this computer has Windows XP SP3 installed on it.

Yeah, I didn't realize that this was a forum for Windows 7 as I was oblivious to the fact that there was even a new Windows operating system out there that's how uncomputer savey I am really and out of touch with systems these days.

 

[Aheaton]

Sorry I could not be of some more help.

 

[reghakr]

Now I see what you mean about XP being installed:

Driver c:\windows\system32\drivers\usbaudio.sys (5.1.2600.5508 (xpsp.080320-1625), 58.63 KB (60,032 bytes), 7/4/2009 4:40 PM)

Didn't catch that at first.