recovering from unexpected shutdown-HELP!!-

[Delluser11]

Hi there- Hope someone can help me out! I hope I attached the files correctly?!?!?!!

I know a bit about computers, but I am not an advanced user(hence why I am here!)
My windows 7 is a x64, its about 6 months old-Purchased directly from Dell. I have never had to re-install anything on it, this is the first problem it has given me. I do the updates- it says on the report there is no antivirus software but there is! (Avast).

More so in the past week, my computer has been "crashing". I put it on standby, and I go to use it the next time, it has shut down all by itself, and when I turn it back on, there is a pop when Windows 7 starts saying: "Windows is recovering from an Unexpected shut down". And it gives me this little speech:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004090A20
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80069D9010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012311-19094-01.dmp
C:\Users\Neoma\AppData\Local\Temp\WER-49499-0.sysdata.xml

I did notice a few days ago, my volume wasnt working. The little cute icon was in the corner, and NOTHING would unmute it! Checked the drivers, and it was updated and current- restarted, and it worked again. Weird!But I don't know if this has anything to do with my big problem???

Let me know if you need any more info.... thanks for reading, and I really hope someone can help me fix this problem!! Thanks so much!

 

[zigzag3143]

Hi there- Hope someone can help me out! I hope I attached the files correctly?!?!?!!

I know a bit about computers, but I am not an advanced user(hence why I am here!)
My windows 7 is a x64, its about 6 months old-Purchased directly from Dell. I have never had to re-install anything on it, this is the first problem it has given me. I do the updates- it says on the report there is no antivirus software but there is! (Avast).

More so in the past week, my computer has been "crashing". I put it on standby, and I go to use it the next time, it has shut down all by itself, and when I turn it back on, there is a pop when Windows 7 starts saying: "Windows is recovering from an Unexpected shut down". And it gives me this little speech:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004090A20
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80069D9010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012311-19094-01.dmp
C:\Users\Neoma\AppData\Local\Temp\WER-49499-0.sysdata.xml

I did notice a few days ago, my volume wasnt working. The little cute icon was in the corner, and NOTHING would unmute it! Checked the drivers, and it was updated and current- restarted, and it worked again. Weird!But I don't know if this has anything to do with my big problem???

Let me know if you need any more info.... thanks for reading, and I really hope someone can help me fix this problem!! Thanks so much!

Two causes Avast and yk62x64.sys which is
Miniport Driver for Marvell Yukon Ethernet Controller.



Simply re-install with the newest version.


RE Avast I would remove it and replace with Microsoft Security Essentials
http://files.avast.com/files/eng/aswclear5.exe

http://www.microsoft.com/security_essentials/

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\012811-18361-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`040c14c0?
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a56000 PsLoadedModuleList = 0xfffff800`02c93e50
Debug session time: Fri Jan 28 17:07:58.957 2011 (GMT-5)
System Uptime: 0 days 2:56:38.939
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80036af060, fffff800040c14d8, fffffa8008e26a30}

*** WARNING: Unable to verify timestamp for yk62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for yk62x64.sys
Probably caused by : yk62x64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80036af060, Physical Device Object of the stack
Arg3: fffff800040c14d8, Functional Device Object of the stack
Arg4: fffffa8008e26a30, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8008e26a30

DEVICE_OBJECT: fffffa800583f050

DRIVER_OBJECT: fffffa80057cb540

IMAGE_NAME:  yk62x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a13bbce

MODULE_NAME: yk62x64

FAULTING_MODULE: fffff88004b2a000 yk62x64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002b35273 to fffff80002ac6740

STACK_TEXT:  
fffff800`040c1488 fffff800`02b35273 : 00000000`0000009f 00000000`00000003 fffffa80`036af060 fffff800`040c14d8 : nt!KeBugCheckEx
fffff800`040c1490 fffff800`02ad229e : fffff800`040c15c0 fffff800`040c15c0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`040c1530 fffff800`02ad1dd6 : fffffa80`03df4c68 fffffa80`03df4c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`040c15a0 fffff800`02ad24be : 00000018`ad75c4ef fffff800`040c1c18 00000000`000a5df6 fffff800`02c45148 : nt!KiProcessExpiredTimerList+0xc6
fffff800`040c1bf0 fffff800`02ad1cb7 : 00000005`6d57f4c2 00000005`000a5df6 00000005`6d57f457 00000000`000000f6 : nt!KiTimerExpiration+0x1be
fffff800`040c1c90 fffff800`02aceeea : fffff800`02c40e80 fffff800`02c4ec40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`040c1d40 00000000`00000000 : fffff800`040c2000 fffff800`040bc000 fffff800`040c1d00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_yk62x64.sys

BUCKET_ID:  X64_0x9F_IMAGE_yk62x64.sys

Followup: MachineOwner
---------

 

[Delluser11]

Thanks for your help!!
I am just curious what is bad about Avast? Why is it causing my computer to crash? it hasnt before...

Thank you again