recurrent BSOD after launching games...

[passitox]

Hello

I come to you because i remarked that my PC cant run games anymore : each time i launch a game, after a few minutes, the screen blacks out and it freezes like this... the fan seems to heat a lot during the game.

i used to play those games without any problems, not long ago (january)...

so i used the windows kit to analyze a crash dump :

BugCheck 116, {fffffa8008f324e0, fffff8800fa066f4, ffffffffc000009a, 4}
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9cc6f4 )
 
Followup: MachineOwner
---------
 
3: kd> !analyze -v

 
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008f324e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fa066f4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
 
Debugging Details:
------------------
 
 
FAULTING_IP: 
nvlddmkm+9cc6f4
fffff880`0fa066f4 48ff2555b2edff jmp qword ptr [nvlddmkm+0x8a7950 (fffff880`0f8e1950)]
 
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
 
CUSTOMER_CRASH_COUNT: 1
 
BUGCHECK_STR: 0x116
 
PROCESS_NAME: System
 
CURRENT_IRQL: 0
 
ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
 
STACK_TEXT: 
fffff880`021f7a48 fffff880`0414b140 : 00000000`00000116 fffffa80`08f324e0 fffff880`0fa066f4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`021f7a50 fffff880`0411e867 : fffff880`0fa066f4 fffffa80`07be2000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`021f7a90 fffff880`0414af4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`08f324e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`021f7b40 fffff880`0fd4803d : fffffa80`041142b0 00000000`00000080 00000000`00000000 fffffa80`07b1f410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`021f7bc0 fffff800`035622ea : 00000000`01f24022 fffffa80`07808b50 fffffa80`03cb9040 fffffa80`07808b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`021f7c00 fffff800`032b68e6 : fffff800`03440e80 fffffa80`07808b50 fffff800`0344ecc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`021f7c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
 
 
STACK_COMMAND: .bugcheck ; kb
 
FOLLOWUP_IP: 
nvlddmkm+9cc6f4
fffff880`0fa066f4 48ff2555b2edff jmp qword ptr [nvlddmkm+0x8a7950 (fffff880`0f8e1950)]
 
SYMBOL_NAME: nvlddmkm+9cc6f4
 
FOLLOWUP_NAME: MachineOwner
 
MODULE_NAME: nvlddmkm
 
IMAGE_NAME: nvlddmkm.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP: 533349c9
 
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
 
BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
 
ANALYSIS_SOURCE: KM
 
FAILURE_ID_HASH_STRING: km:x64_0x116_image_nvlddmkm.sys
 
FAILURE_ID_HASH: {1f9e0448-3238-5868-3678-c8e526bb1edc}
 
Followup: MachineOwner
---------

(im sorry if this isnt like in your procedure topic but i already took a long time to get those informations.)

 

[passitox]

up

i tried 3 different versions of the NVIDIA pilot, and i still have the same blue screen after launching a game. it can be 10 or 20 / 30 min after i launch a game...

 

[Thedoctor44]

Hi passitox and welcome to Seven Forums.

0x116 bugchecks aren't like any other bugchecks in a sense that they are only caused because the graphics driver and video card became unresponsive, Windows tries to reset them and if they don't respond then a bugcheck is initiated.
If they do respond your screen will flicker and a message will appear saying something along the lines of "An attempt to reset the display driver was successful".

At the moment it sounds like your GPU is failing, lets run a test.

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

Post back the result.

 

[passitox]

Hi,

i cleaned the fans (hardcore task on a acer all in one pc), and it seems to be ok now, i played for a long time without any bsod ... the problem was probably this... but it wasnt very dirty so i dont understand how a few dusts can cause this...

 

[Thedoctor44]

Let us know how it goes.
When you feel your problem has been resolved the mark the thread as solved.