Recurrent Windows 7 crashes

[eferg]

Can someone analyze the following DMP file that was generated after a blue screen this AM?

Version=1
EventType=BlueScreen
EventTime=129253150148568000
ReportType=4
Consent=1
ReportIdentifier=5fe33e20-9f01-11df-a263-002275546957
IntegratorReportIdentifier=080310-24523-01
Response.type=4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Windows\system32\wer.dll
UI[3]=Windows has recovered from an unexpected shutdown
UI[4]=Windows can check online for a solution to the problem.
UI[5]=&Check for solution
UI[6]=&Check later
UI[7]=Cancel
UI[8]=Windows has recovered from an unexpected shutdown
UI[9]=A problem caused Windows to stop working correctly. Windows will notify you if a solution is available.
UI[10]=Close
Sec[0].Key=BCCode
Sec[0].Value=9f
Sec[1].Key=BCP1
Sec[1].Value=0000000000000003
Sec[2].Key=BCP2
Sec[2].Value=FFFFFA80094C4060
Sec[3].Key=BCP3
Sec[3].Value=FFFFF80000B9C518
Sec[4].Key=BCP4
Sec[4].Value=FFFFFA800B27A1D0
Sec[5].Key=OS Version
Sec[5].Value=6_1_7600
Sec[6].Key=Service Pack
Sec[6].Value=0_0
Sec[7].Key=Product
Sec[7].Value=256_1
File[0].CabName=080310-24523-01.dmp
File[0].Path=080310-24523-01.dmp
File[0].Flags=589826
File[0].Type=2
File[0].Original.Path=C:\Windows\Minidump\080310-24523-01.dmp
File[1].CabName=sysdata.xml
File[1].Path=WER-56441-0.sysdata.xml
File[1].Flags=589826
File[1].Type=5
File[1].Original.Path=C:\Users\Errol\AppData\Local\Temp\WER-56441-0.sysdata.xml
File[2].CabName=Report.cab
File[2].Path=Report.cab
File[2].Flags=196608
File[2].Type=7
File[2].Original.Path=Report.cab
FriendlyEventName=Shut down unexpectedly
ConsentKey=BlueScreen
AppName=Windows
AppPath=C:\Windows\System32\WerFault.exe

 

[reventon]

Hi,

Please follow these instructions: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Attach the .zip file to your next post in this thread.

Regards,
Reventon

 

[eferg]

Windows 7 Ultimate x 64 blue screen

J. C. Griffith thanks for your help.
I have tried to follow your instructions and uploaded the attached ZIP files. I ran Belarc advisor so you could get more comprehensive information for this computer.
I really appreciate your help.
Errol

View attachment 89247

 

[eferg]

Windows 7 ultimate 64 bit Blue Screen crashes

Hello,
I would really appreciated any help with this recurrent crash problem. It has occurred over 6-8 months unpredictably every 4-6 weeks. I have a Creative X-Fi sound card so I have disabled the board sound card and USB sound device. I have replaced my mouse so that I could get proper Windows 7 drivers but the problem still occurs occasionally.

I have uploaded the report requested.


Thanks,

Errol

View attachment 89642

 

[reventon]

Hi,

Please follow these instructions exactly: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

The output should be a folder named Windows7_BSOD_jcgriff2 which will be relatively large (over 1 megabyte). We need this entire folder to troubleshoot properly.

Regards,
Reventon

 

[eferg]

Windows 7 ultimate 64 bit Blue Screen crashes

Thanks for your patience. I will try again and send the entire folder zipped.

Errol

 

[reventon]

Hi,

For some reason the collection application did not pick up any BSOD minidumps (it does this occasionally). Can you check C:\Windows\Minidump and upload anything you find there.

If there is nothing there and you have definitely got bluescreens then can you check the settings mentioned in this post to see if your system is set up correctly to collect dump files when it Blue Screens.

From other information in the folder I was able to see that you have had 4 recorded BSODs

[FONT=lucida console]
0x0000009f (0x0000000000000003, 0xfffffa80094c4060, 0xfffff80000b9c518, 0xfffffa800b27a1d0)
0x0000003b (0x00000000c0000005, 0xfffff800033c0000, 0xfffff8800a9f4930, 0x0000000000000000)
0x0000003b (0x00000000c0000005, 0xfffff96000131487, 0xfffff88004023ff0, 0x0000000000000000)
0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8005802b60, 0xfffff800046f0510)
[/FONT]

These types of BSODs are usually software caused, so hopefully this one won't be too hard to fix.

#1 priority is to remove AVG, as it has been known to cause the types of BSODs you are getting.

[font=lucida console]
Module Name:       NVENETFD
Display Name:      NVIDIA nForce Networking Controller Driver
Link Date:         [COLOR=Red]10/17/2008[/COLOR] 5:01:06 PM
[/font]

Your networking driver needs updating. It is part of the nForce driver package and you should be able to find an update here: Drivers - Download NVIDIA Drivers

Regards,
Reventon

 

[eferg]

Windows 7 ultimate 64 bit Blue Screen crashes

Thanks Reventon,

- I have updated NVIDIA N-Force Network drivers
- Uninstalled AVG antivirus and installed Shield Deluxe antivirus
- I have uploaded the entire package again which I believe has the missing .dmp file

Your help is greatly appreciated.

Errol

 

[reventon]

Ok, thanks for uploading that, the minidumps make everything so much easier.

BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug  3 09:00:09.930 2010 (GMT+12)
System Uptime: 0 days 9:33:58.084
BugCheck 9F, {3, fffffa80094c4060, fffff80000b9c518, fffffa800b27a1d0}
*** WARNING: Unable to verify timestamp for netr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
Probably caused by : [COLOR=Red]netr28ux.sys[/COLOR]
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/font]

I was right that it was a networking problem, however it was actually your 802.11n Wireless Adapter Driver rather than your Wired networking driver at fault.

So, go to your Wireless Adapter manufacturer's website (I am not sure which one it will be as several use the driver with the same name) and update the driver.

Regards,
Reventon

 

[eferg]

Windows 7 ultimate 64 bit Blue Screen crashes

Thanks very much Reventon.

Errol

 

[eferg]

Windows 7 ultimate 64 bit Blue Screen crashes

Reventon,
Sorry to trouble you again but since making all of the above changes I have had 2 freezes requiring manual restart and one blue screen which restarted automatically.
I have rerun the program to collect results as before with the fresh minidmp file and have attached it.

Thanks in advance for any help.

Errol

 

[ttran]

There are no dump into it. Please simply go to

Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.

<---Just upload the most recent one correspond to the day that you got crash please

 

[eferg]

Windows 7 ultimate 64 bit Blue Screen crashes

Attached is the zipped folder with minidmp file.
Thanks,
Errol

 

[ttran]

Hi,

Your graphic card driver was blamed with stop code 116. First, please re-install the driver. When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

After that, check out this article for more detail about that stop code 116, which is graphic card related. Hopefully you don't have to replace it.
http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

BUGCHECK SUMMARY:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.853\080910-27846-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03268000 PsLoadedModuleList = 0xfffff800`034a5e50
Debug session time: Mon Aug  9 19:01:27.009 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:25.147
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80090874e0, fffff88010408cf8, 0, 2}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+119cf8 )

Followup: MachineOwner
---------

Regard,

Tuan