Hi all, I have a Dell XPS15 laptop. Specs are:
*x64
*Win 7 OEM original install from vendor
*system purchased only 6 mo. ago
*bought refurbished from Dell right after this model was issued (must have been an extremely early return) and it looked brand spanking new (no marks, etc) - so since it was refurbished I can't swear to the age of the OS but it can't be much more that 6 mo. I'm assuming Dell just wipes refurbs and installs OS anew. So, basically 6 mo.
Issue: I get BSOD when re-opening my lid after sleep (but not everytime). At first very infrequently (approx. 1 out of 8 sleeps) but happening more frequently now (1 out of 3.) It seems that, the longer the sleep, the greater the chance of BSOD. And occasionally while in sleep mode it will turn itself off (although not set to do so). But mostly it is after I lift the screen back up. This morning, on a totally fresh boot, it got all the way to the password screen and gave me a BSOD. This was the first time that had happened.
A few days ago I called Dell and the guy ran Dell health check software. It took awhile and showed no problems. The BSOD said something about updating BIOS and since no problems were showing up he updated the BIOS. That didn't clear it up and a second tech seemed to think it was a peripheral driver issue. My peripherals:
*microsoft trackball mouse
*2 external WD hard drives
*USB hub
*USB speakers
*occasional iPod and Sansa clip action
NO printer, scanner
I updated the mouse driver yesterday. I've been to "Devices and Printers" to see if it recommends new drivers. After clicking on each and "checking online" it says that all my drivers are up to date.
Here is the info on my latest BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88007EE6BE8
BCP3: FFFFF880071AD938
BCP4: FFFFF880071AD1A0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\080411-17004-01.dmp
C:\Users\Jack\AppData\Local\Temp\WER-32307-0.sysdata.xml
I have NOT installed SP1 after reading around that it wasn't worth it. But I do check Win Updates regularly and install what I feel is necessary. I am careful when downloading and sweep often so I don't think this is a virus issue.
FWIW, I use Launchy and lately after BSOD the catalog is still there but must be rescanned. That seems like a new development.
I really don't want to go back to factory settings and lose my installs and settings. Is it possible that this problem was there at time of install? If so would rolling back solve the problem?
Attached is my zip. and a screen snip of my system info. Thanks for any help guys and gals.
*x64
*Win 7 OEM original install from vendor
*system purchased only 6 mo. ago
*bought refurbished from Dell right after this model was issued (must have been an extremely early return) and it looked brand spanking new (no marks, etc) - so since it was refurbished I can't swear to the age of the OS but it can't be much more that 6 mo. I'm assuming Dell just wipes refurbs and installs OS anew. So, basically 6 mo.
Issue: I get BSOD when re-opening my lid after sleep (but not everytime). At first very infrequently (approx. 1 out of 8 sleeps) but happening more frequently now (1 out of 3.) It seems that, the longer the sleep, the greater the chance of BSOD. And occasionally while in sleep mode it will turn itself off (although not set to do so). But mostly it is after I lift the screen back up. This morning, on a totally fresh boot, it got all the way to the password screen and gave me a BSOD. This was the first time that had happened.
A few days ago I called Dell and the guy ran Dell health check software. It took awhile and showed no problems. The BSOD said something about updating BIOS and since no problems were showing up he updated the BIOS. That didn't clear it up and a second tech seemed to think it was a peripheral driver issue. My peripherals:
*microsoft trackball mouse
*2 external WD hard drives
*USB hub
*USB speakers
*occasional iPod and Sansa clip action
NO printer, scanner
I updated the mouse driver yesterday. I've been to "Devices and Printers" to see if it recommends new drivers. After clicking on each and "checking online" it says that all my drivers are up to date.
Here is the info on my latest BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88007EE6BE8
BCP3: FFFFF880071AD938
BCP4: FFFFF880071AD1A0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\080411-17004-01.dmp
C:\Users\Jack\AppData\Local\Temp\WER-32307-0.sysdata.xml
I have NOT installed SP1 after reading around that it wasn't worth it. But I do check Win Updates regularly and install what I feel is necessary. I am careful when downloading and sweep often so I don't think this is a virus issue.
FWIW, I use Launchy and lately after BSOD the catalog is still there but must be rescanned. That seems like a new development.
I really don't want to go back to factory settings and lose my installs and settings. Is it possible that this problem was there at time of install? If so would rolling back solve the problem?
Attached is my zip. and a screen snip of my system info. Thanks for any help guys and gals.
My Computer
- OS
- Win 7 Home Prem x64
