Redirected here.

[downfeather]

http://www.sevenforums.com/crashes-debugging/52241-random-bizarre-freezes.html

All my info is already there. usamsa (hope I spelled that right) told me I ought to come over here after he gave me some advice and it didn't work out as planned.

I'm.. considerably more concerned now, especially when my computer crashes so often now that I don't think I've successfully ran a virus scan since Dec. 20th or so, when this whole thing started. I know that back then, all my virus ware found was tracking cookies, all of which I probably assumed were safe and perhaps I was wrong? Though, most of the time, when I went to remove those they required admin approval and said something about changing the hardware but I didn't really pay mind to it (and never went through with removing them). I don't know why I didn't. I currently have AVG, McAffee, and Ad-Aware.

 

[jav]

I currently have AVG, McAffee, and Ad-Aware.

Always First thing to catch eye.

Mcafee and AVG both on real-time?

EDIT: usasma was right SRTSPX is related to Symantec
srtspx.sys Windows process - What is it?
So have you ever in the past or even now have any symantec (norton) products?

 

[Jonathan_King]

Hello,

Try running Malwarebytes free in Safe Mode.

Thanks,
~Jonathan

 

[Qdos]

I currently have AVG, McAffee, and Ad-Aware.

Always First thing to catch eye.

Mcafee and AVG both on real-time?

You should never run two anti-virus products together... they can clash, and will cause eachother to fail to work properly... :shock:

Might I suggest you choose one, uninstall the second... and rely on the excellent online scanners such as this one, or this alternative, for supplementary protection and peace of mind...

 

[Jonathan_King]

I currently have AVG, McAffee, and Ad-Aware.

Always First thing to catch eye.

Mcafee and AVG both on real-time?

You should never run two anti-virus products together... they can clash, and will cause eachother to fail to work properly... :shock:

Might I suggest you choose one, uninstall the second... and rely on the excellent online scanners such as this one, or this alternative, for supplementary protection and peace of mind...

... or this free one: http://www.microsoft.com/security_essentials/

 

[jav]

ok, guys.
Hold on..
Let him atleast talk.
Otherwise it will became similar to many other topics with 100 AV/AM product suggestions.

downfeather, as I understood you are still on build 7068?

 

[downfeather]

First, I'm a girl.

Second, I never ran them at the same time, and I'd had several on past computers installed at the same time and didn't encounter issues. Shall I uninstall all of three, before I do anything in safe mode?

Third, when I bought this computer I didn't even boot it up to Vista. I automatically gave it to my friend, who took out the Vista completely and put in my 7068 Windows 7 64-bit Ultimate. The Vista may have had stupid Norton freeware, but I specifically told my friend to not have any Norton and I know for a fact he hates it himself, so no, there shouldn't have been any Norton products on this computer before, unless that automatically came with the 7068 and he didn't skip that step or it stays in due to the original Vista.

Of the three, which would you all recommend? I've already decided to remove AVG because of things I've heard, browsing the forums here about my issues. My version of McAffee has always been a bit odd.

Once we get this post out of the way, I'll go ahead and do the malwarebytes in safe mode.


edit: And yes, build 7068. I rambled about that in the first post of the other thread. Not sure if I should upgrade, as I'd been told in the past to wait until March/June or for my computer to prompt me to upgrade. I'm not sure, as of yet, if I'm supposed to go get myself another external and erase everything on here to do a clean install regarding that.

 

[Qdos]

Can you use System Restore to go back to a point prior to 20th December?

 

[downfeather]

Will I lose anything I currently have -- and therefore should back it up beforehand?

Annnd I'm not positive on how to actually go about system restore, I apologize. I can Google some instructions if you like.

 

[Jonathan_King]

http://www.sevenforums.com/tutorials/700-system-restore.html

You will not lose any files, just settings and the like.

 

[Corrine]

Hi, downfeather.

Edit Note: Try the system restore first. If that doesn't solve the problem let's see a log. If you elect to run Malwarebytes first, do a Quick Scan in normal mode, not safe mode.

If that doesn't work, please do the following:

Let's take a look at what is on your computer to determine whether we can advise you further with your problem. To do so, I will need to see a couple of logs. If you do not have HijackThis installed on your computer, please allow RSIT to download and install it.

• Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

 

[jav]

First, I'm a girl.

Sorry my bad

Will I lose anything I currently have -- and therefore should back it up beforehand?

Annnd I'm not positive on how to actually go about system restore, I apologize. I can Google some instructions if you like.

Why google, when we are here:
http://www.sevenforums.com/tutorials/700-system-restore.html
But wait with this, as we may be able to do without it.
Firstly Do as Corrine told.

EDIT: Jonathan, I have noway to catch up with you, you always first

 

[Qdos]

To use System Restore just type it in the start menu search box... then click on the shortcut to the process which appears - you shouldn't lose any personal stuff, but could lose software installed after the restore point selected... that said, presumably your problems may be linked to one of those installed packages...

 

[Corrine]

<What is the old axiom about too many cooks?>

 

[Qdos]

<What is the old axiom about too many cooks?>

It'll get even worse now she has said she's a girl...

 

[downfeather]

You guys are so fast, this is crazy! I don't think I've ever got such support from a forum. Seriously. I'm used to waiting days.

Alright, following Corrine's steps as said. I'm picking a restore point that's before a bunch of critical Windows updates. I know for a fact that before those, things were fine, but I'm also fairly certain that I wasn't getting the freezing right after one or another. They seemed unrelated, and may have started after them. However, I do remember the updates taking forever to finish and I ended up leaving my computer on overnight instead, but they were all still successful.

In any case, restoring back to Dec. 1st, which was right before any of these critical updates, just to see. I'll be back, thought I'd get this in real quick.

edit: I'm taken if that helps?

 

[jav]

<What is the old axiom about too many cooks?>

too many cooks spoil the broth!?

*Leaving to find another lost soul* (or in other words another victim to do my experiments )

It'll get even worse now she has said she's a girl...

lol

 

[Qdos]

edit: I'm taken if that helps?

Just don't tell them if you're a blonde or brunette...

 

[downfeather]

Alright, I can keep my hair-color under-wraps just fine. I think.

Okay, system restored, and I have an error message for you guys!

System Restore did not complete successfully. Your computer's system files and settings were not changed.

Details:
System Restore failed while scanning the file system on the drive C:\. The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk.

An unspecified error occurred during System Restore. (0x8000ffff)

That sounds dandy. Sigh.

Should I go ahead and remove the three virus programs I currently have, and try the malwarebytes as suggested, and move on to Corrine's other steps?

 

[Jonathan_King]

Go ahead. Update: I just learned that Malwarebytes is best run in Normal mode, not safe mode. Thank Corrine for that!