Regarding the Hotfix for 3 Stop errors resuming from Sleep/Hiberate

[Slash1]

Is anyone having this problem with disk drives as "small" as 320 GB? Also, it mentions an error message. I haven't seen an error message, but my computer has trouble waking up from sleep mode quite often. Is it possible this applies to me?

 

[usasma]

320 gB isn't large in respect to that error. I would say that it doesn't apply to you.
What are the troubles waking up that you experience?

 

[Slash1]

When I flip the lid open, the fan comes on, and some of the buttons light up for a few seconds, then the fan stops and the lights go back out. A few seconds later, the process repeats. It will continue until I hold down the power button. Then I can power it on, and it comes up with the "windows improper shutdown" error with the timer, and I command a normal start and things are OK.

 

[ttran]

Have you try to update bios? Are all drivers up to date? Have u confronted any BSODs so far?
Do you mind to run system file check to see if everything is running ok
To do that, go to start, type cmd in search box, run it as administrator, in cmd command window, type in sfc /scannow (space between sfc and /)
Hope what your computer going through is not hardware problem

 

[usasma]

OK, let's start with this:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

 

[Slash1]

I was able to run the command file you specified, and did in fact get a test.nfo file which I can access. What do you need to see from it?

 

[usasma]

Please do this:

Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

 

[Slash1]

OK, here goes

 

[usasma]

No specific errors related to the sleep/hibernate function that I could see.

Try the tool at this link: http://www.sevenforums.com/vip/90896-sf-diag-tool-gui-version-9.html#post789753

First, note the system time and then sleep the computer.
Then note the time that it finally wakes up.
We'll use those 2 times to narrow down the events that we have to look at in the next step....

Click on the Event Logs button and wait until it creates a Seven Forums folder on your Desktop.
Then zip it up and upload it with your next post.

That'll have more info for us.

 

[Slash1]

Thank you for the assistance. I couldn't access the link you provided. I got the following error message:

Slash1, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

 

[usasma]

Sorry, I didn't know that was a restricted thread

Try these links:
http://www.sevenforums.com/tutorials/92394-using-sf-diagnostic-tool-troubleshooting.html
or
http://www.sevenforums.com/crash-lockup-debug-how/66913-sf-diagnostic-tool.html

or, open up Event Viewer, save the Windows Application and System log files, zip them up and upload them.