Reinstalling drivers from dell website

[Owenpga1]

Hello, looking for advice. I have a Dell ATG laptop 6420 and I'm running a program called V1 golf swing analysis for my teaching business. Im having intermittent issues using the voiceover recording feature. After I record the voice over sometimes it doesn't save it. I've used this program for many years with no issues on older laptops. After I purchased this new laptop and It became infected w/ virus. Reinstalled Windows and downloaded drivers from website. Since I've never had issues with Dell laptops and the recording for voice over program on my V1 I'm thinking I didn't reinstall all of the correct drivers from the Dell website. Once I have the ATG drivers pulled up in the Dell website, How do I know which drivers I should be downloading from the Dell website ?
The computer otherwise seems to work perfect and I've spoken with the v1 tech support and they don't seem have the answers. Any suggestions or comments would be great thanks.
Owen

 

[cyclic]

I don't know where you went for drivers on Dell however you could go from here after entering the information you should only be given a choice of the drivers your machine requires.
There are ways to check which driver you have installed now but it's just as easy to download them and run the installation executable.
One of two things will occur.
The driver will install or update the existing driver, if it asks if you want to remove the older driver first (for any of them) answer yes, the old one is removed, usually it will reboot and then proceed with the new installation.
OR
The driver is not required or not the correct one so it will advice you that it won't install as it's not the right one.
In any event I think it highly unlikely you would disrupt anything doing this. Don't forget to backup and\or set a restore point before doing anything.

 

[Dell GeorgeJ]

Hi Owenpga1,

My name is George from Dell Social Media Team. Here is the direct link wherein you can download the appropriate driver for Dell 6420 ATG laptop.
Drivers and Downloads | Dell [United Kingdom]

Regards
George
Dell Social Media team