Solved Remote Assistance and Run As Option

LordOverkill

New member
Local time
6:57 PM
Messages
2
Currently, I have discovered the way to make Remote Assistance work, but there is one small problem. Whenever something is clicked on that requires the entry of admin credentials or I attempt to do a "Run as Administrator," My connection pauses, and I'm unable to enter my credentials. Here are some of my details:

Windows 7 Professional 64bit on both computers.
Only when specifically prompted for Administrator Credentials
 

My Computer My Computer

OS
Windows 7 Professional 64 bit
Welcome to the Seven Forums!

I don't believe that you are supposed to be able to use UAC prompts over Remote Assistance. If you just need to access your own computer remotely, Remote Desktop would probably be more suited to your needs. Alternatively, you could try setting the UAC to not dim the desktop when prompting for credentials.
 

My Computer My Computer

Computer Manufacturer/Model Number
Alienware X51
OS
Windows 7 Home Premium x64
CPU
Intel Core i7-2600 @3.40GHz
Memory
8.00GB DDR3
Graphics Card(s)
NVIDIA GeForce GTX 555 w/1.0GB RAM
Monitor(s) Displays
BenQ XL2420TX
Screen Resolution
1920x1080@120Hz
Hard Drives
1TB
PSU
330-watt
Keyboard
Logitech Wireless Illuminated Keyboard K800
Mouse
Razer Orochi
Internet Speed
Campus Internet
Thank you for your reponse. At first, I thought the UAC settings would need to be changed on every computer here, but I tested it by just changing mine, then attempting to provide user support with RA. That worked! Thank you very much for your solution to this issue.
 

My Computer My Computer

OS
Windows 7 Professional 64 bit
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