Remote desktop issue

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bclaverie

New member
Local time
3:28 AM
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Hello all,
I have a user that is having a problem while trying to access her computer remotely.

I've taken a look at it and made sure that the remote desktop was enabled and she was an active user, firewall is off, and it is connected to the network.

I started troubleshooting and came to realize that some of the remote access services were stopped, and I am unable to start them. It throws give me an error stating that 'Windows could not start the Remote Desktop Service services. Error 1068'.

I ran a chkdsk and sfc /scannow both acknowledge the corrupted files, but are unable to fix them. I've attached the CBS log file. Any help would be appreciated!

Thanks W7 Gurus
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64 bit
CPU
Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
Motherboard
Dell Inc. 0THWR2
Memory
4.00 GB
Graphics Card(s)
(1) Intel(R) HD Graphics 5500
Hard Drives
ST500LM0 21-1KJ152 SCSI Disk Device
What version of Windows is running on the computer she is trying to remote in to? If it's Home or Starter, it can't be accessed remotely. Needs to be running Pro, Ultimate or Enterprise in order to be accessed remotely. Home and Starter can only act as RDC clients, not servers.

Teamviewer is the alternate I use in this type of situation.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built desktop, Dell G15 5511 Gaming laptop,MS Surface Pro 7 tablet
OS
W10 Pro desktop, W11 laptop, W11 Pro tablet (all 64-bit)
CPU
3.7Ghz 8700K i7, i7-11800H, i7-1065G7
Motherboard
ASUS TUF Z370-Pro Gaming in desktop
Memory
16G desktop, 16G laptop, 4G tablet
Graphics Card(s)
AMD Radeon RX580, RTX 3060, Intel Iris Plus
Sound Card
High Definition Audio (Built-in to mobo)
Monitor(s) Displays
Samsung U32J59 32" (2x), 15.6", 12"
Screen Resolution
3840x2160, 3840x2160, 1920x1080, 2160x1440
Hard Drives
500G SSD for OS; 2T, 10T & 15T HDDs for Data on Desktop, 1TB SSD laptop, 128G SSD tablet.
PSU
Corsair CX 750M
Case
Antec 100
Cooling
CM 212+
Keyboard
IBM Model M - used continuously since 1986
Mouse
Microsoft Pro IntelliMouse
Internet Speed
400M down 8M up
Antivirus
Windows Defender
Browser
FireFox
Other Info
Built my first computer (8Mhz 8088cpu, 640K RAM, 20MB HDD, 2 360K floppy drives) in 1985 and have been building them for myself, relatives and friends ever since.
She is running a Windows 7 Professional 64 bit.

*I do have other computers built exactly the same and they have no issues.
She can remote out of her computer, but can't get into it with the RDP service.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64 bit
CPU
Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
Motherboard
Dell Inc. 0THWR2
Memory
4.00 GB
Graphics Card(s)
(1) Intel(R) HD Graphics 5500
Hard Drives
ST500LM0 21-1KJ152 SCSI Disk Device
Is she doing this on LAN or wan as if she is outside local network ports will have to be forwarded
 

My Computer

Computer type
PC/Desktop
OS
win 8 32 bit
This is on a LAN. I can't remote in from the network. Her computer is connected to the same switch as mine, I can ping it, and even use Dameware to access her computer remotely. However, as a standard user she does not have access to Dameware.

The issue looks like it has specific remote services that are stopped and I cannot seem to find a way to start them.

Thank you for the continued help.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64 bit
CPU
Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
Motherboard
Dell Inc. 0THWR2
Memory
4.00 GB
Graphics Card(s)
(1) Intel(R) HD Graphics 5500
Hard Drives
ST500LM0 21-1KJ152 SCSI Disk Device
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