Solved Renesas Electronics USB 3.0 Host Controller Not working

[LoneZ]

So I accidentally uninstalled the program and my driver stopped working. I went over to hp website to find the software and driver and installed but it does not work.

 

[Boozad]

If this was recent do you have a Restore Point dated before you uninstalled the program?

 

[LoneZ]

I just realised that I don't even have a restore point... :/

 

[Boozad]

What is the model number of your PC?

 

[LoneZ]

Its a HP Pavilion Slimline s5-1351d

 

[Boozad]

Have you used the 'scan now' option on this page? Hopefully that should identify what you need.

 

[LoneZ]

Doesn't even work for me. It can't detect anything.

 

[Boozad]

Are you sure your host controller is a Renesas? The only USB drivers I can find on that page is for a Texas Instruments XHCI controller.

 

[LoneZ]

Most likely yes. The USB ports stop working when I uninstalled that program.

 

[Boozad]

Right, did the Renesas program come preinstalled on your system? And what driver did you try from the HP website?

Can you download and run Piriform Speccy and post a screenshot of the system information it gives you, we need to find out what hardware you have to determine which drivers you need.

 

[LoneZ]

It should be preinstalled. I downloaded this from HP website.

 

[Boozad]

After doing some research on your motherboard this may help.

 

[LoneZ]

Hey thanks alot. It started working again. I guess I was wrong on the driver then.

 

[Boozad]

Excellent, glad you're up and running again mate.