Repeated BSOD, caused by nvlddmkm.sys or dxgkrnl.sys

[Brad Doyle]

Hi,

I have been getting BSOD's almost everytime I run a game that uses my graphics card (also whenever I load steam).
I have tried installing multiple different versions of nvidia drivers, sometimes my laptop works for a few hours, or a few days, before the problem comes back again, I also did an update of windows using a dvd-disc I got with the laptop, (I think it reinstalls windows, but keeps your programs and settings). This also "fixed" the issue for a day and a half, before I got another BSOD.

I've looked around online, and some people seem to have very similar problems, down to exactly the same 3 drivers, but I can't see any solutions.

I've run furMark burn-in test for 2 hours, and prime 95 for 30 mins, neither had any problems, so I'm pretty sure it's not hardware (also the fact that it does work when not crashing (did 3.5h of Civ 5 with no problems, also a couple of hours of Crysis 3).

I'm not sure if this is connected but windows update keeps on trying to install the same two updates over and over again (security updates for microsoft .Net framework)

In the folder there are 2 minidump files, the older one is the real problem, the one that keeps on repeating, seemingly randomly, the other one is something else, not sure about it, but I'm trying to solve the earlier one.

I'm rather lost about what to do next, so help is really appreciated,
Thanks

 

[Boozad]

Welcome to 7F.

Your nVidia driver has indeed been flagged.

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800d0014e0, fffff8800f38c5c8, 0, 2}

[B][COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR][/B]
Probably caused by : nvlddmkm.sys ( nvlddmkm+1575c8 )

Followup: MachineOwner

How many drivers have you tried and how far back? That will be handy to know before we proceed further.

The other (and probably the troublesome one, both are dated today) initially blames your USB hub.

Probably caused by : [COLOR=Red][B]usbhub.sys[/B][/COLOR]

Followup: MachineOwner
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0: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a51b060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: [COLOR=Blue][B]fffffa8008dbb010[/B][/COLOR], The blocked IRP

Taking a closer look at the blocked IRP though two things pop up.

>[ 16, 2]   0 e0 fffffa800a51b060 00000000 fffff88000fb157c-fffff88000fb13c4 Success Error Cancel 
           \Driver\usbhub    ACPI!ACPIDeviceIrpDeviceFilterRequest
            Args: 00000000 00000001 00000003 00000000
 [ 16, 2]   0  1 fffffa800a51bd70 00000000 00000000-00000000    pending
           \Driver\ACPI
            Args: 00000000 00000001 00000003 00000000
 [ 16, 2]   0  1 fffffa800abb6040 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\DRIVERS\iBtFltCoex.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for iBtFltCoex.sys
*** ERROR: Module load completed but symbols could not be loaded for iBtFltCoex.sys
 \Driver\iBtFltCoex[/B][/COLOR]
            Args: 00000000 00000001 00000003 00000000
 [ 16, 2]   0 e1 fffffa800abc1570 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\DRIVERS\btmhsf.sys, Win32 error 0n2
[COLOR=Blue][B]*** WARNING: Unable to verify timestamp for btmhsf.sys
*** ERROR: Module load completed but symbols could not be loaded for btmhsf.sys[/B][/COLOR]

The Intel Centrino Wireless (Bluetooth adaptor driver) and Intel Proset Bluetooth HighSpeed Filter driver.

It could be that both need updating.

0: kd> lmvm [COLOR=Red][B]iBtFltCoex[/B][/COLOR]
start             end                 module name
fffff880`097dd000 fffff880`097f2000   iBtFltCoex T (no symbols)           
    Loaded symbol image file: iBtFltCoex.sys
    Image path: \SystemRoot\system32\DRIVERS\iBtFltCoex.sys
    Image name: iBtFltCoex.sys
    Timestamp:        [COLOR=Red][B]Thu Apr 18 15:17:24 2013[/B][/COLOR] (51700074)
    CheckSum:         0001F281
    ImageSize:        00015000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm [COLOR=Blue][B]btmhsf[/B][/COLOR]
start             end                 module name
fffff880`03a0f000 fffff880`03b66000   btmhsf   T (no symbols)           
    Loaded symbol image file: btmhsf.sys
    Image path: \SystemRoot\system32\DRIVERS\btmhsf.sys
    Image name: btmhsf.sys
    Timestamp:        [COLOR=Blue][B]Tue Apr 23 12:29:18 2013[/B][/COLOR] (5176708E)
    CheckSum:         001600AE
    ImageSize:        00157000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You will need to visit the website of either the motherboard vendor or the chassis vendor for those drivers, if you can provide the info those vendors we can help you look for them.

Alternatively check the Intel Download Center.

 

[Brad Doyle]

The nVidia drivers I've tried are GeForce 344.11/340.52/337.88/334.89
The 334.89 one goes back to february 18th, however I've only had problems since september.
(I'm not sure how these thing work, but I suspect it is some kind of clash with another driver).

I used the Intel driver update utility, and it told me there was an update for wireless networking, so I installed that.

 

[Boozad]

Try the version linked below for your GPU. Follow NVIDIA Drivers - Avoid Problems for the cleanest possible install, test and report back.


Download

I used the Intel driver update utility, and it told me there was an update for wireless networking, so I installed that.

Excellent, let us know how that goes.

 

[Brad Doyle]

Thanks for the help, it all seems to be working now, I'll give it a few more days and then mark as solved if it hasn't crashed again.