Hello community,
Seeing how nicely people unversed in technical matters are being treated on this forum, has encouraged me in seeking help here.
For I’m a retiree and calling me low-brow in technical issues would be the understatement of the year.
The trouble began with the computer freezing; I’d to pull the plug to shut it down. Two days later the same. And then the blue screens started.
This is what I did before before I came to the forum: activating <Driver Verifier>; installing BlueScreenView and using <windbg> to have a look at the dump files (to no avail, of course J) After the third <btnetBus.sys> ocurrence I disposed of a bluetooth software called Blue Soleil. I replaced Avira with MSE. And I deinstalled a software called <Downloadhelper> which I used when crashing once again.
I’m gratuful for any advice. It would even be helpful to know whether this is a hardware or a software problem.
Seeing how nicely people unversed in technical matters are being treated on this forum, has encouraged me in seeking help here.
For I’m a retiree and calling me low-brow in technical issues would be the understatement of the year.
The trouble began with the computer freezing; I’d to pull the plug to shut it down. Two days later the same. And then the blue screens started.
This is what I did before before I came to the forum: activating <Driver Verifier>; installing BlueScreenView and using <windbg> to have a look at the dump files (to no avail, of course J) After the third <btnetBus.sys> ocurrence I disposed of a bluetooth software called Blue Soleil. I replaced Avira with MSE. And I deinstalled a software called <Downloadhelper> which I used when crashing once again.
I’m gratuful for any advice. It would even be helpful to know whether this is a hardware or a software problem.
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My Computer
At a glance
Windows 7 Home Premium 32bitIntel(R) Core (TM) i3 CPU 530 2.930GHzNVIDIA GeForce GT 330
- Computer Manufacturer/Model Number
- Medion Akoya E4 360 D
- OS
- Windows 7 Home Premium 32bit
- CPU
- Intel(R) Core (TM) i3 CPU 530 2.930GHz
- Graphics Card(s)
- NVIDIA GeForce GT 330
- Monitor(s) Displays
- Medion PnP-Monitor (Standard)