Solved Restart does not work

[contremaitre]

Hi,

I can't restart my computer when I am on windows 7.
Halt works correctly
When I try to restart, windows shut down ok, and then the computer does nothing (it's not powered off, but screen display nothing, not even the bios).
Restarting from another OS (linux) works fine so it's not a hardware issue.

Attached, a zip file as instructed in BSOD post instructions, even if there is no BSOD here.

Thanks.

 

[Arc]

The zip you uploaded contains only one crash dump, and that is of 03/11/2013.

And, the BSOD is stop 0xA0000001.

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck A0000001[/COLOR], {5, 0, 0, 0}

[COLOR=Red]Probably caused by : atikmdag.sys[/COLOR] ( atikmdag+258fe )

Followup: MachineOwner
---------

This is inherent with AMD/ATI display drivers.

fffff880`0f04e000 fffff880`0fc95000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
[COLOR=Red]    Image name: atikmdag.sys
    Timestamp:        Sat Aug 31 05:32:50 2013[/COLOR] (522132AA)
    CheckSum:         00BF596C
    ImageSize:        00C47000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update your ATI/AMD display driver to 13.11 WHQL.
You can get it from the link in our forum, http://www.sevenforums.com/graphic-...alyst-video-driver-windows-7-a.html#post17671, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Let us know the results.

 

[contremaitre]

Updating the dirver fixed the issue.
I didn't think the graphic driver could do that.
Thanks !

 

[Arc]

You are welcome

Let us know for any further issue.