Solved restoring from Trojan attack

jhhrz

New member
Local time
11:45 AM
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4
Hi, I am an international student in college, so I use two languages for my language bar. This is the first time I encounter such situation.
My camputer anti-virus software detected a Trojan attack so I deleted the Trojan file. But the Trojan program changed my computer setting completely. I did recover all my important files back; but there are still two problem I cannot solve, neither could my college IT department.
The Trojan program somehow changed my start menu so now all the files in the start menu has no sub-file, which should not be that way. The other problem is that I cannot see my language bar now, nor change my language, although I have two languages set up already.
Is anyone able to help me? It is be great. Thank you.
 

My Computer

Computer Manufacturer/Model Number
Dell Studio 1558
OS
Microsoft Windows 7 Home Premium Edition (build 7600), 64-bit
CPU
2.4 GHz Performance Rated at: 4.8 GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5470
Sound Card
ATI High Definition Audio Device
This is not my area, but you can remove the trojan but tou cannot remove the damage and changes it has caused. The files and folders you backed up need to be scanned with an good anti virus program before reinstallation. Once the computer is infected the only safe procedure is to completely reinstall. Trojans and viruses can embed themselves in the registry and settings, which it sounds like has happened. I would use diskpart and run the 'clean all' command. That is the only way you can be sure to get rid of it. Then do a clean install of the OS. Here is a tutorial of how to do it. Optimize for Windows Reinstallation . After following this procedure you could restore an image made before the infection. But you would have to know exactly when you downloaded the Trojan. A clean install is the best way.

 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
+1
A clean install is the best course of action, when the system files have been altered or damaged beyond repair.
 

My Computer

Computer Manufacturer/Model Number
Custom/DIY
OS
Windows 7 Ultimate x64
CPU
Intel C2D E8400@4Ghz OC
Motherboard
ASUS P5Q-E, bios 2101
Memory
4x2GB Kingston HyperX 8500@1066Mhz
Graphics Card(s)
Nvidia GTS450 OC
Sound Card
Onboard SoundMax
Monitor(s) Displays
Samsung Syncmaster 17"
Screen Resolution
1280x1024
Hard Drives
WD6402AAEX-640GB(system), WD10EALX-1TB(storage), other external disks & docking stations
PSU
Corsair TX-750 V2
Case
Custom Tower
Cooling
Air: Arctic Cooling 2xF8 & F12; Akasa AK-968, 2xAK-HD-BL
Mouse
Gigabyte M6900
Internet Speed
10M/1M
Thanks Reaper. I just know that clean all is the only way to get rid of a Trojan. Thanks.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Is there any way I can restore it without reinstall the whole system? I asked because I do not want to reinstall my system.
 

My Computer

Computer Manufacturer/Model Number
Dell Studio 1558
OS
Microsoft Windows 7 Home Premium Edition (build 7600), 64-bit
CPU
2.4 GHz Performance Rated at: 4.8 GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5470
Sound Card
ATI High Definition Audio Device
The best answer is no. That is the omly way to rid yourself of the virus. From then on, do frrquent image of your OS.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
It is safest to do a clean install(I know it's a pain in the a**), if you want to get rid of the malware & get your system up and running as it should be. After the clean install, you really should do at least weekly system images(to avoid situations like this), here's how: imaging with free macrium.
 

My Computer

Computer Manufacturer/Model Number
Custom/DIY
OS
Windows 7 Ultimate x64
CPU
Intel C2D E8400@4Ghz OC
Motherboard
ASUS P5Q-E, bios 2101
Memory
4x2GB Kingston HyperX 8500@1066Mhz
Graphics Card(s)
Nvidia GTS450 OC
Sound Card
Onboard SoundMax
Monitor(s) Displays
Samsung Syncmaster 17"
Screen Resolution
1280x1024
Hard Drives
WD6402AAEX-640GB(system), WD10EALX-1TB(storage), other external disks & docking stations
PSU
Corsair TX-750 V2
Case
Custom Tower
Cooling
Air: Arctic Cooling 2xF8 & F12; Akasa AK-968, 2xAK-HD-BL
Mouse
Gigabyte M6900
Internet Speed
10M/1M
thanks guys, guess have to reinstall my system.
 

My Computer

Computer Manufacturer/Model Number
Dell Studio 1558
OS
Microsoft Windows 7 Home Premium Edition (build 7600), 64-bit
CPU
2.4 GHz Performance Rated at: 4.8 GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5470
Sound Card
ATI High Definition Audio Device
Sorry, but it is the only safe way to rid yourself of the trojan. None of us look forward to a new install, but sometimes it's necessary.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
actually I restarted my computer then it fixed the problem. Maybe it was just a minor setting problem but I thought it was bige problem. Sorry guys, but still thank all of you.
 

My Computer

Computer Manufacturer/Model Number
Dell Studio 1558
OS
Microsoft Windows 7 Home Premium Edition (build 7600), 64-bit
CPU
2.4 GHz Performance Rated at: 4.8 GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5470
Sound Card
ATI High Definition Audio Device
No problem, glad it worked itself out.
Please mark the thread as solved: use the icon at the top right, next to the rep icon
138500d1297752599-how-do-you-mark-thread-solved-samp.jpg


type in "solved", send it & a mod will mark it
 

My Computer

Computer Manufacturer/Model Number
Custom/DIY
OS
Windows 7 Ultimate x64
CPU
Intel C2D E8400@4Ghz OC
Motherboard
ASUS P5Q-E, bios 2101
Memory
4x2GB Kingston HyperX 8500@1066Mhz
Graphics Card(s)
Nvidia GTS450 OC
Sound Card
Onboard SoundMax
Monitor(s) Displays
Samsung Syncmaster 17"
Screen Resolution
1280x1024
Hard Drives
WD6402AAEX-640GB(system), WD10EALX-1TB(storage), other external disks & docking stations
PSU
Corsair TX-750 V2
Case
Custom Tower
Cooling
Air: Arctic Cooling 2xF8 & F12; Akasa AK-968, 2xAK-HD-BL
Mouse
Gigabyte M6900
Internet Speed
10M/1M
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