Solved ricoh networked printer drivers not available for win 7 pro - help

[ascomputers]

Hi all,

I have upgraded a clients computer systems from xp pro to win 7 pro (x64). Everything has run smoothly except for a Ricoh multi-function networked printer which the company lease.

When installing the printer which the computers sees. Windows 7 fails to load the drivers for the printer (printer is a ricoh aficio mpc 2800)

I have contacted the lease company but they seem dis-interested as the support package has not been purchased.

I have downloaded the drivers (PCL 6 drivers) from the website http://www.ricoh-support.com/enduse...language/9f50f866-33ee-4584-be51-5ba95d44734f

but unable to find any exe. files to action the process or install.

I have directed win 7 to load the drivers from the download but when selecting the file it fails to pick up on any of the docs in the downloaded file. :sarc:

can anyone advise or help with this?

Please note that there is no server involved. The company has 2 computers linked using a standard switch.

thanks
andrew

 

[pebbly]

Hi ascomputers , The pcl 6 driver you downloaded was an .exe file r59622en.exe which should automatically install try redownloading the file , It may have gotten corrupted

 

[ascomputers]

hi pebbly,

thanks for the reply. yes it is an exe. file but only for extraction purposes. once you extract the files there are no .exe files extracted.

 

[pebbly]

Hi ascomputers , When I click on the .exe file it starts to load the drivers on to the system automatically ,Very strange

 

[maxie]

Hi there .... You could try this one

Ricoh Aficio MP C2800 Multifunction PCL 6 Driver 1.4.0.0 - download

 

[pebbly]

Good Find maxie

 

[maxie]

Cheers pebbly

 

[ascomputers]

hi,

thanks for the replies but no joy. Still runs a .exe extraction and then no .exe files on extraction. I just don't get what all the .dl files etc are for with no run file.

 

[ascomputers]

see attached files for details on extraction

 

[maxie]

Sorry about that i will have another dig around and see what i can find

 

[ascomputers]

no worries maxie... appreciate the help.

i'm getting exactly the same issue from the Ricoh site downloads so might have to give support a call to find out what the issue is.

 

[maxie]

Its strange that is shows as an Exe file download ..... Has to be one some where

 

[ascomputers]

yep. it downloads as an .exe and extracts the data but no .exe file in the download extraction.

i'm going to call Ricoh tomorrow and have a chat with them.

thanks for your comments

 

[maxie]

No worries .... Yes give them a call and say to them that you have been pleased with the Printer up to now ..... And you might consider purchasing it once the Lease is up ..... If that is an option ... That way you might find they will be more helpful .... If not you can always state that you wont be renewing the Lease .

 

[ascomputers]

problem resolved.

installed the printer using local and TCP/IP option. added I.P address of the printer and then selected have disk option installing the drivers on the printer.

If your installing a printer on a home network then an .exe file will be present but if you are installing on a network or LAN using I.P addresses then this is not the case.

just to say thanks for all the input.

regards
andrew

 

[maxie]

Glad you got it sorted .... Thanks for reporting back your solution .... I am sure it will help other Members in the future.