Router possible reason for many, many BSODS?

[DennisS]

Hi y'all.
I am experiencing a lot of blue screens a day.
I've updated all drivers without success.
But it only crashes when I'm connected to the internet
we've had very much issues with this router in the past,
but we're getting fiber internet soon.

But is it even possible, a (not properly working) router to be the cause of BSods? It happens to my dad's win7 laptop sometimes, too. (even at the same time, once)
I didn't experience such problems with my previous computer, but that was Win-XP.

 

[zigzag3143]

Hi y'all.
I am experiencing a lot of blue screens a day.
I've updated all drivers without success.
But it only crashes when I'm connected to the internet
we've had very much issues with this router in the past,
but we're getting fiber internet soon.

But is it even possible, a (not properly working) router to be the cause of BSods? It happens to my dad's win7 laptop sometimes, too. (even at the same time, once)
I didn't experience such problems with my previous computer, but that was Win-XP.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and which one was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[DennisS]

Hi y'all.
I am experiencing a lot of blue screens a day.
I've updated all drivers without success.
But it only crashes when I'm connected to the internet
we've had very much issues with this router in the past,
but we're getting fiber internet soon.

But is it even possible, a (not properly working) router to be the cause of BSods? It happens to my dad's win7 laptop sometimes, too. (even at the same time, once)
I didn't experience such problems with my previous computer, but that was Win-XP.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and which one was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Here you go

 

[DennisS]

things you should know:

• i have the best drivers for my internet and gfx except some 'gigabit lan' driver
• my computer NEVER crashes unless its connected to my wireless router
• when its connected, it crashes regularly
• i ran memtest86, 7 passes, no errors
• i ran SFC, morethan 10 times, no errors found each time

 

[DennisS]

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880033F63A8
BCP3: FFFFF880033F5C00
BCP4: FFFFF80002EC3246
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1



so is this possibly caused by my router because i need to know, we're getting a new router in 2 weeks thank god..

 

[zigzag3143]

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880033F63A8
BCP3: FFFFF880033F5C00
BCP4: FFFFF80002EC3246
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1



so is this possibly caused by my router because i need to know, we're getting a new router in 2 weeks thank god..

One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.
Another possible cause is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.
Resolution



1-A- CHKDSK /R /F:

Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

Do this for each hard drive on your system.

When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

Then reboot and let the test run.

It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

See "CHKDSK LogFile" below in order to check the results of the test.


B- Elevated Command Prompt:

Go to Start and type in "cmd.exe" (without the quotes)

At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


C-CHKDSK LogFile:

Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

Expand the Windows logs heading, then select the Application log file entry.

Double click on the Source column header.

Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).

Copy/paste the results into your next post.



2-Memtest.
1
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



3-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[DennisS]

I still need to ask you this:
are these errors POSSIBLY caused by my router?

example
internet stops working for everyone in the house.
I blue screen after.
I only blue screen with network on.
it's due to the internet.. nothing else, it won't crash without internet man.

And i've already ran memtest(with 7 passes) and chkdsk(took like 10hrs till all sectors were scanned). No errors whatsoever. It's a brand new pc..

I can try driver verifier for you if you'd like. But please try to answer my main question.

 

[aem]

In my oppinion NO if you are connected wirelessly. If you are connecting directly than there's a chance but you will need to confirm with with multiple machines and with different cabled.

You get BSOD only when connecting to internet, is that as soon as you open IE or as soon as you go out to websites?

 

[DennisS]

In my oppinion NO if you are connected wirelessly. If you are connecting directly than there's a chance abou will will need to confirm with with multiple machines and with different cabled.

You get BSOD only when connecting to internet, is that as soon as you open IE or as soon as you go out to websites?

No, random while doing stuff. It happens randomly. Yes, im wireless, and yes it only happens when i'm connected to the internet/specifically to my router.
I will do verifier tomorrow and post some dumps here if I can get it to work (safe mode wouldnt boot a while ago, but seems fine now)

 

[aem]

Wow data packets from the web causes your machine to BSOD. Usually hardware and drivers are the major causes. software too but you said only when it you actually surf the net.

What does the event logs say?

 

[DennisS]

Wow data packets from the web causes your machine to BSOD. Usually hardware and drivers are the major causes. software too but you said only when it you actually surf the net.

What does the event logs say?

Event logs...?

I don't think it only happens when I'm on a browser. It happens when I'm playing an online game as well (no browser) or when just connected to the router in general.
It can go for days without Bsodding if I just don't use internet.
btw i always get 2b, 7e, and 24 error.
3 diff bsods, but I guess it's all the same problem since they all just only appear when i'm connected to the internet.

Anything I can do?

 

[aem]

Reboot to F12 and do a System Diagnostic test. This will scan your hardware for potential hardware faults.

Event logs is in your Computer Management section. You should see Errors in the logs.

 

[DennisS]

Reboot to F12 and do a System Diagnostic test. This will scan your hardware for potential hardware faults.

Event logs is in your Computer Management section. You should see Errors in the logs.

Ok.

Critical says Kernel-Power
Error and Warning gives a wide variety of things

 

[aem]

See if this can help you.

Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2:

Also, try the system diagnostics test.

 

[DennisS]

See if this can help you.

Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2:

Also, try the system diagnostics test.

It most definitely hasn't been error 41, never got that one in a BSOD.
I'll do the system diagnostics test within 30 min, and I'll report back here. :/

 

[DennisS]

I just rebooted my pc and pressed f12 where it showed a screen for a short time after (5 sec) before win7 started.

i could read it though
media error or something, and the name of my realtek pci gbe family controller was in there.

so it appears I am right, it really has to do with network

 

[aem]

You need to press the F12 continuously to break into the BIOS selection section. Did you just press it once cos you have to know when to do it?

 

[DennisS]

I pressed it after the first screen came up (held the button pressed down)
then the 2nd screen up but f12 simply redirected me to hdd recovery lol

 

[aem]

You need to get into your Boot up selection option screen there you'll find system diagnostic? Sorry there could be a different button.

 

[DennisS]

Nope no idea.
All I get when I press F12 is that it says 'media test failure, check cable' and has to do with my Realtek Family Controller.