Solved Runtime error 383 with Malwarebytes antimalware

[pappi]

When I try to open MBAM, I get this error. Then when I tried to uninstall from both Control Panel and Program files, I could not uninstall. Control Panel route recommends to install a new version and Program files route refuses to have the file deleted citing a component of it is being used in another program. And when I tried to install a new version, I could save the download but could not open(all of a sudden Windows is asking what program to use to open). I did system restore, to no avail. I did sfc /scannow, also to no avail.

 

[maxie]

Hi there ... Maybe this will help ..

https://forums.malwarebytes.org/index.php?showtopic=104411

 

[Gator]

Open task manager and kill all processes used by Malwarebytes. They should have "mbam" in the process Image name. Right click one and click "End Process Tree" Then try to reinstall.

 

[velta911]

You may need to make sure that all of MBAM is removed.Use Revo Uninstaller and then reinstall MBAM.

 

[pappi]

Oh...no. I now have problem downloading anything. When I opt for OPEN, it does not download. When I opt for Save, it downloads but I cannot open from Downloads folder. How did this happen?

 

[maxie]

Error 383 is a Visual Basic error ... See if you can Install that ..

Download Microsoft Visual Basic 6.0 Common Controls from Official Microsoft Download Center

 

[pappi]

I was able to remove MBAM manually. I went through my whole system and deleted any file that has MBAM in it. except one:


But even with this one remaining MBAM dll fragment left undeleted I was able to get rid of MBAM and this runtime error stuff. Finally Control Panel announced that the program has been deleted or moved and offered an option to have it removed from Programs and features list. So I had it removed successfully.

But I cannot seem to re-install MBAM. I was able to download but cannot open the file.

 

[Gator]

Try this:
https://forums.malwarebytes.org/index.php?showtopic=103180

 

[ThrashZone]

Hi thanks for the mabm referral links all,
error 383 will happen if you uninstall mabm and use system restore to an earlier time got it my self
Seems to be sorted now,
Still not on 2.0 but happy with 1.75...,
View attachment 312590

 

[pappi]

I was able to install the newest version a few days ago but before I could use it, I had to do System Restore for some internet connection problem. And, yes, after SR I got the runtime error 383. And now, I cannot re-install MBAM because I seem to be unable to download/install anything.

 

[ThrashZone]

The mabm links will take you to where you can use the mabm clean utility,
Download it to your desktop and right click it and run as administrator,
It should remove all entries of prior installs,
Then just download a fresh copy,
You will need to Uncheck the Activate the trail version box,
And you should have the free version which you can manually activate with an existing product # and activation key,
Cheers.

 

[pappi]

This is what happens when I click MBAM links. Please note the show bar at the bottom. Downloading options are OPEN, SAVE and CANCEL


Option OPEN does not do anything. Option SAVE downloads to Downloads folder....but downloaded file cannot be opened, thus cannot be installed.

Please be aware these options are new, they replaced the older tandem options of RUN and SAVE.

 

[ThrashZone]

Hi,
I already gave you download instructions,
And instructions on how to enter "safe mode with networking" to download Adwcleaner to remove the infection,
Return to your thread and post the scan results,
Cheers.

 

[DavidE]

This is what happens when I click MBAM links. Please note the show bar at the bottom. Downloading options are OPEN, SAVE and CANCEL
View attachment 312616

Option OPEN does not do anything. Option SAVE downloads to Downloads folder....but downloaded file cannot be opened, thus cannot be installed.

Please be aware these options are new, they replaced the older tandem options of RUN and SAVE.

I don't use IE much, but I was curious about this.
IE 11 shows the Run option for the mbam-clean.exe file for me.
Click the down arrow and see if you have Save as and Save and run choices. (maybe they will help)
I think what is displayed in that message bar changes depending on filetype, and ...
I think what is displayed for you is not working correctly.

With what you have done with MBAM and Restore Points, I'm not sure what is best to suggest ...

You could try a System File Check
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

If that doesn't help, you could try creating a new Windows User account and see if that account has the same issue.
http://www.sevenforums.com/tutorials/181024-user-account-create.html

If you have another PC, you could download the mbam-clean.exe from there and save it to a flash drive.
Then install it from the flash drive on your PC and see if it will clean things up.

 

[pappi]

I just installed MBAM 2 thanks to thrashzone advice. (see his posts #11 & 13, and my post #12) carried out in Safe mode with networking.

I also have successfully installed Microsoft safety scanner, also in safe mode. I have run MSE, MBAM and Safety scanner scans and came up dry...no malware.

"Click the down arrow and see if you have Save as and Save and run choices.(maybe they will help)"

In regular mode(NOT safe mode) the RUN option is not shown by the down arrow...only OPEN and SAVE

So I still do not know why the RUN option appears only in safe mode.

Today I have run sfc /scannow three times and chkdsk twice.

BTW, I am a bit uncomfy getting online (to install programs) in safe mode because MSE realtime protection does not work in safe mode.

 

[DavidE]

OK, so things look good for you if you boot Windows in Safe More, right?

Then I would try a Clean Startup and see how things work.
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[pappi]

I also ran adwcleaner(again, only from safe mode) and this was the result of scan:



I really pray(to Pope Francis)that I need not have to go through that tedious process of clean startup. I'd really rather just buy a new notebook.

 

[ThrashZone]

Hi Pappi re-run tha scanner using normal startup,
See if the results are clean if not post those result for review,
Great job sir
If all is good with the scan Reset Internet explorer,
See a tutorial here to Reset Internet explorer,
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
After Resetting ie9 or 10,
I would add this to the tutorials process

 

[pappi]

Nope...in normal start saved downloads do not open for installation .

 

[pappi]

I did reset IE 11 yesterday...to no avail.

I just ran adwcleaner again and the result is clean. (Yep. I had to download/install it again in safe mode)