S4 strange error when connecting via USB

eXtremeDevil

Computer Technician
Local time
5:49 AM
Messages
24
When I plug my new S4 my PC detects it for like a second and then it goes away, then again it recognizes it for another second and then away again... (I don't know how to express it better, english is not my native language).

I'm studying IT so I made a few basic tests like:

It's not the cable, I checked with others.
It happens in all the USBs.
The S4 works well in two other PCs.
I also have an S3 and that one does work on the problematic PC.
On safe mode it seems to "work" (not sure if Windows fully recognize the phone but at least it does detect it on the Device manager without going away every second).

So I'm thinking is neigher the hardware nor the phone, just the PC, something installed that interferes, am I right?

Where can I start looking, some log, something, or repair something, any help will do...

Thanks!
 

My Computer My Computer

OS
Microsoft Windows 7 Ultimate 64 bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Quad CPU Q9505 @ 2.83GHz
Motherboard
ASUSTeK Computer INC. P5E3 PRO
Memory
4,00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 275 (2) Mirage Driver (3) VNC Mir
Sound Card
(1) Logitech Mic (Communicate STX) (2) Realtek High Defini
Screen Resolution
(1) 1680 x 1050 x 32 bits (4294967296 colors) @ 59 Hz (2)
Hard Drives
(1) SAMSUNG HD103SJ ATA Device (2) ST3500630A ATA Device (3) WDC WD20EARS-00MVWB0 ATA Device

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer Aspire M3802
OS
Win 7 Home Prem x64 SP1
CPU
Intel M3802 Quad Core 2.5Ghz
Motherboard
Acer EG43M
Memory
4GB RAM (came with pc)
Graphics Card(s)
Nvidia Geforce GT230 1.5GB
Hard Drives
750GB SATA II
Antivirus
Microsoft Security Essentials/Malwarebytes Combination
Browser
Google Chrome
I deleted the drivers with other app in normal mode, is that the same? And it's not about Kies, I don't care if I can only see "unknown device", what I want is the device to stay mount, or whatever the name is, and not do the flashing thing...
 

My Computer My Computer

OS
Microsoft Windows 7 Ultimate 64 bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Quad CPU Q9505 @ 2.83GHz
Motherboard
ASUSTeK Computer INC. P5E3 PRO
Memory
4,00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 275 (2) Mirage Driver (3) VNC Mir
Sound Card
(1) Logitech Mic (Communicate STX) (2) Realtek High Defini
Screen Resolution
(1) 1680 x 1050 x 32 bits (4294967296 colors) @ 59 Hz (2)
Hard Drives
(1) SAMSUNG HD103SJ ATA Device (2) ST3500630A ATA Device (3) WDC WD20EARS-00MVWB0 ATA Device
Nothing, now it does the same even in safe mode.

What can I do? How to know why does the PC lose the connection so quickly?

EDIT

I have just tried all the USBs, nothing. But surprisingly with an USB extensor cable the phone works fine.

I have tried another phone, connecting it directly to the PC, and also works. It's just the S4 the one who apparently needs another cable.

Ideas?

EDIT 2

Nope, actually what I said above didn't work. I'm going to update the BIOS now...

I'm running out of ideas here... Maybe anyone can help me with some clue or somewhere to start looking?

Thanks.

EDIT 3

Nope, not even with a BIOS update...
 
Last edited:

My Computer My Computer

OS
Microsoft Windows 7 Ultimate 64 bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM)2 Quad CPU Q9505 @ 2.83GHz
Motherboard
ASUSTeK Computer INC. P5E3 PRO
Memory
4,00 GB
Graphics Card(s)
(1) NVIDIA GeForce GTX 275 (2) Mirage Driver (3) VNC Mir
Sound Card
(1) Logitech Mic (Communicate STX) (2) Realtek High Defini
Screen Resolution
(1) 1680 x 1050 x 32 bits (4294967296 colors) @ 59 Hz (2)
Hard Drives
(1) SAMSUNG HD103SJ ATA Device (2) ST3500630A ATA Device (3) WDC WD20EARS-00MVWB0 ATA Device
Back
Top