Samsung Recovery Soultion Problem

CanIHaz

New member
Power User
Local time
8:43 AM
Messages
89
I'm in the process of trying to reformat a Samsung laptop because it was hit with a rootkit but I'm running into a little problem. I cannot get pass this error with the Samsung Recovery Solution. While trying to do a reformat, I receive an error saying "An error occurred while reading the restore image file". The problem is, it already whipped out everything on the HD already.
 

My Computer My Computer

OS
Windows 7 Home Premium x64 SP1
CPU
Intel Core i7 2720QM @ 2.20GHz
Memory
8.00 GB Dual-Channel DDR3 @ 665MHz

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Win7 Pro 32-bit, Win8 Pro 32-bit
CPU
AMD Phenom II X6 1090T
Motherboard
Gigabyte
Memory
4GB ddr3 1300
Graphics Card(s)
AMD HD 4290 onboard
Sound Card
Builtin Realtek HD Audio
Monitor(s) Displays
Samsung 24" widescreen, LG 23" widescreen
Screen Resolution
1920x1200/1920x1080
Hard Drives
Kingston 256GB SSD
Keyboard
Logitech Illuminated Keyboard
Mouse
Logitech M705 wireless mouse
Antivirus
Norton Av 2013
Browser
IE v10
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