Screen freeze, unresponsive, no BSOD.

T

tarjep

New member
Local time
2:39 AM
Messages
5
Hi. Lately I've had a couple of computer freezes. It happens randomly, sometimes there can be days between each freeze.

When it happens, the screen freezes; the mouse is unresponsive but everything is still showing up on the screen. And if I have music on it stops and this high pitched sound starts playing. So no BSOD.... I End up having to do a hard reset or restart.

I have no idea about what is causing the problem. I need help logging all errors so I can start finding the root of the problem. How do I do that?
I've already tried looking at the event logger in Windows but as far as I could see there were no logs during the system freeze... :(
 

My Computer My Computer

OS
Win 7 Ultimate x64

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Thanks Layback Bear!

The SF Diagnostic ZIP is attatched...
 
Last edited:

My Computer My Computer

OS
Win 7 Ultimate x64
Hi tarjep,

It appears that either 'Volume Shadow Service (VSS) or Bonjour Service' could be causing trouble.

Code: 
Event[35329]:
  Log Name: Application
  Source: VSS
  Date: 2013-02-18T15:50:44.000
  Event ID: 8193
  Task: N/A
  Level: Error

Event[35321]:
  Log Name: Application
  Source: Bonjour Service
  Date: 2013-02-18T13:00:34.000
  Event ID: 100
  Task: N/A
  Level: Error

You may want to try running 'Disk Check' to see if that helps. You may choose to scan and allow the utility to automatically fix the errors and recover bad sectors: http://www.sevenforums.com/tutorials/433-disk-check.html

If the issue persists, please share details of all 'backup software' (Including Windows Backup) working in the system. You may open 'Command Prompt' as an administrator and type the following 'commands' for more information:
'vssadmin list writers' (Without quotations)
'vssadmin list providers' (Without quotations)

You may also try re-installing 'iTunes' to see if that helps with the 'Bonjour Service'. iTunes 10.6.3 looks like the latest available install for 'Windows 7 64 bit' version: iTunes 10.6.3 for Windows (64 bit)
Note: Please ensure that you remove the currently installed version from the system completely and then restart the unit before attempting a fresh installation.

Hope this helps. Do reply with the findings.

 

My Computer My Computer

OS
Windows 7 64bit
Thanks!!! I have just done a disk check, so I will be waiting to see if that solves it... If not I'll continue down the list. Again, thank you so much for taking time to help!!!
 

My Computer My Computer

OS
Win 7 Ultimate x64
can you please explain to me your hosts file?:

Code: 
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#    127.0.0.1       localhost
#    ::1             localhost
 
127.0.0.1 3dns-2.adobe.com 
127.0.0.1 3dns-3.adobe.com 
127.0.0.1 activate.adobe.com 
127.0.0.1 activate.wip3.adobe.com 
127.0.0.1 activate-sea.adobe.com 
127.0.0.1 activate-sjc0.adobe.com 
127.0.0.1 adobe-dns.adobe.com 
127.0.0.1 adobe-dns-2.adobe.com 
127.0.0.1 adobe-dns-3.adobe.com 
127.0.0.1 adobeereg.com 
127.0.0.1 ereg.adobe.com 
127.0.0.1 ereg.wip3.adobe.com 
127.0.0.1 hl2rcv.adobe.com 
127.0.0.1 practivate.adobe.com 
127.0.0.1 wip3.adobe.com 
127.0.0.1 wwis-dubc1-vip60.adobe.com 
127.0.0.1 www.adobeereg.com 
 
127.0.0.1 3dns-2.adobe.com 
127.0.0.1 3dns-3.adobe.com 
127.0.0.1 activate.adobe.com 
127.0.0.1 activate.wip3.adobe.com 
127.0.0.1 activate-sea.adobe.com 
127.0.0.1 activate-sjc0.adobe.com 
127.0.0.1 adobe-dns.adobe.com 
127.0.0.1 adobe-dns-2.adobe.com 
127.0.0.1 adobe-dns-3.adobe.com 
127.0.0.1 adobeereg.com 
127.0.0.1 ereg.adobe.com 
127.0.0.1 ereg.wip3.adobe.com 
127.0.0.1 hl2rcv.adobe.com 
127.0.0.1 practivate.adobe.com 
127.0.0.1 wip3.adobe.com 
127.0.0.1 wwis-dubc1-vip60.adobe.com 
127.0.0.1 www.adobeereg.com 
 
127.0.0.1 3dns-2.adobe.com 
127.0.0.1 3dns-3.adobe.com 
127.0.0.1 activate.adobe.com 
127.0.0.1 activate.wip3.adobe.com 
127.0.0.1 activate-sea.adobe.com 
127.0.0.1 activate-sjc0.adobe.com 
127.0.0.1 adobe-dns.adobe.com 
127.0.0.1 adobe-dns-2.adobe.com 
127.0.0.1 adobe-dns-3.adobe.com 
127.0.0.1 adobeereg.com 
127.0.0.1 ereg.adobe.com 
127.0.0.1 ereg.wip3.adobe.com 
127.0.0.1 hl2rcv.adobe.com 
127.0.0.1 practivate.adobe.com 
127.0.0.1 wip3.adobe.com 
127.0.0.1 wwis-dubc1-vip60.adobe.com 
127.0.0.1 www.adobeereg.com 
 
127.0.0.1 3dns-2.adobe.com 
127.0.0.1 3dns-3.adobe.com 
127.0.0.1 activate.adobe.com 
127.0.0.1 activate.wip3.adobe.com 
127.0.0.1 activate-sea.adobe.com 
127.0.0.1 activate-sjc0.adobe.com 
127.0.0.1 adobe-dns.adobe.com 
127.0.0.1 adobe-dns-2.adobe.com 
127.0.0.1 adobe-dns-3.adobe.com 
127.0.0.1 adobeereg.com 
127.0.0.1 ereg.adobe.com 
127.0.0.1 ereg.wip3.adobe.com 
127.0.0.1 hl2rcv.adobe.com 
127.0.0.1 practivate.adobe.com 
127.0.0.1 wip3.adobe.com 
127.0.0.1 wwis-dubc1-vip60.adobe.com 
127.0.0.1 www.adobeereg.com 
# Start of Entries made by A1C V1x0r's cs5 Activator 
0.0.0.0       localhost 
127.0.0.1 activate.adobe.com 
127.0.0.1 practivate.adobe.com 
127.0.0.1 ereg.adobe.com 
127.0.0.1 activate.wip3.adobe.com 
127.0.0.1 wip3.adobe.com 
127.0.0.1 3dns-3.adobe.com 
127.0.0.1 3dns-2.adobe.com 
127.0.0.1 adobe-dns.adobe.com 
127.0.0.1 adobe-dns-2.adobe.com 
127.0.0.1 adobe-dns-3.adobe.com 
127.0.0.1 ereg.wip3.adobe.com 
127.0.0.1 activate-sea.adobe.com 
127.0.0.1 wwis-dubc1-vip60.adobe.com 
127.0.0.1 activate-sjc0.adobe.com 
# End of Entries made by A1C V1x0r's CS5 Activator 
# Start of Entries made by A1C V1x0r's cs5 Activator 
0.0.0.0       localhost 
127.0.0.1 activate.adobe.com 
127.0.0.1 practivate.adobe.com 
127.0.0.1 ereg.adobe.com 
127.0.0.1 activate.wip3.adobe.com 
127.0.0.1 wip3.adobe.com 
127.0.0.1 3dns-3.adobe.com 
127.0.0.1 3dns-2.adobe.com 
127.0.0.1 adobe-dns.adobe.com 
127.0.0.1 adobe-dns-2.adobe.com 
127.0.0.1 adobe-dns-3.adobe.com 
127.0.0.1 ereg.wip3.adobe.com 
127.0.0.1 activate-sea.adobe.com 
127.0.0.1 wwis-dubc1-vip60.adobe.com 
127.0.0.1 activate-sjc0.adobe.com 
# End of Entries made by A1C V1x0r's CS5 Activator 
 
127.0.0.1 3dns-2.adobe.com 
127.0.0.1 3dns-3.adobe.com 
127.0.0.1 activate.adobe.com 
127.0.0.1 activate.wip3.adobe.com 
127.0.0.1 activate-sea.adobe.com 
127.0.0.1 activate-sjc0.adobe.com 
127.0.0.1 adobe-dns.adobe.com 
127.0.0.1 adobe-dns-2.adobe.com 
127.0.0.1 adobe-dns-3.adobe.com 
127.0.0.1 adobeereg.com 
127.0.0.1 ereg.adobe.com 
127.0.0.1 ereg.wip3.adobe.com 
127.0.0.1 hl2rcv.adobe.com 
127.0.0.1 practivate.adobe.com 
127.0.0.1 wip3.adobe.com 
127.0.0.1 wwis-dubc1-vip60.adobe.com 
127.0.0.1 www.adobeereg.com 
 
127.0.0.1 3dns-2.adobe.com 
127.0.0.1 3dns-3.adobe.com 
127.0.0.1 activate.adobe.com 
127.0.0.1 activate.wip3.adobe.com 
127.0.0.1 activate-sea.adobe.com 
127.0.0.1 activate-sjc0.adobe.com 
127.0.0.1 adobe-dns.adobe.com 
127.0.0.1 adobe-dns-2.adobe.com 
127.0.0.1 adobe-dns-3.adobe.com 
127.0.0.1 adobeereg.com 
127.0.0.1 ereg.adobe.com 
127.0.0.1 ereg.wip3.adobe.com 
127.0.0.1 hl2rcv.adobe.com 
127.0.0.1 practivate.adobe.com 
127.0.0.1 wip3.adobe.com 
127.0.0.1 wwis-dubc1-vip60.adobe.com 
127.0.0.1 www.adobeereg.com 

127.0.0.1       localhost
127.0.0.1       localhost
 

My Computer My Computer

Computer Manufacturer/Model Number
Lenovo ThinkCenter, Custom Built PC, Acer Aspire V3-771G-9809
OS
Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
CPU
Core i5-2400, Athlon 64 X2 6400+ ,Core i7-3632QM
Motherboard
ASUS M4A79 Deluxe
Memory
4GB, 4gb g.skill ddr2, 8gb
Graphics Card(s)
Radeon HD 4550 sgb, Radeon HD 4870, NVIDIA Geforce GT 650m
Monitor(s) Displays
dual samsung 22" monitors
Hard Drives
500GB, Western Digital WD Blue WD6400AAKS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s, 1TB
Case
Antec Twelve Hundred V3 Black Steel ATX Full Tower
Cooling
ASUS Silent Square Pro
Mouse
Razar Death adder
Internet Speed
20 mbps
I have no idea man. That looks like a mess. Should I clean it up?
 

My Computer My Computer

OS
Win 7 Ultimate x64
It appears that you have pirated adobe software on your Pc each one of those entries is set up to block adobe software from communicating with licensing servers and then blocking the installed adobe products in fact it even has a comment on some of the lines giving the hackers alias whom likely created the software to edit the host file and block the servers in question:

Code: 
# Start of Entries made by A1C V1x0r's cs5 Activator
 

My Computer My Computer

Computer Manufacturer/Model Number
Lenovo ThinkCenter, Custom Built PC, Acer Aspire V3-771G-9809
OS
Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
CPU
Core i5-2400, Athlon 64 X2 6400+ ,Core i7-3632QM
Motherboard
ASUS M4A79 Deluxe
Memory
4GB, 4gb g.skill ddr2, 8gb
Graphics Card(s)
Radeon HD 4550 sgb, Radeon HD 4870, NVIDIA Geforce GT 650m
Monitor(s) Displays
dual samsung 22" monitors
Hard Drives
500GB, Western Digital WD Blue WD6400AAKS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s, 1TB
Case
Antec Twelve Hundred V3 Black Steel ATX Full Tower
Cooling
ASUS Silent Square Pro
Mouse
Razar Death adder
Internet Speed
20 mbps
Oh okay, that's not good. :/ We are a group of people using this computer, so it's hard to administered what gets installed and whatnot...
 

My Computer My Computer

OS
Win 7 Ultimate x64
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