Screen freeze

[webplodder]

Hello.

Just now my screen suddenly froze and nothing worked so I did a re-boot and now it seems to be ok but what concerns me is that I have already had to perform four factory restores after my screen froze and fear it might happen once again.

I have checked my disc for errors and also done a memory check but nothing shows up. I'm running Windows7 Home Premium Edition on a desk top PC which is only a couple of months old.

Any suggestions very welcome.

Thank you.

 

[mitchell65]

Your system spec would help. Does the screen freeze at the same place, ie at a certain point on boot up or on a certain program? Do you run a lot of programs at the same time.? Is there any evidence of your PC overheating?

 

[webplodder]

Your system spec would help. Does the screen freeze at the same place, ie at a certain point on boot up or on a certain program? Do you run a lot of programs at the same time.? Is there any evidence of your PC overheating?

No mitchell, my screen froze 'out of the blue' not at any obvious point. This time it froze when I attempted to start up Windows Explorer, there were no other programs running at the time. I'm not aware that my PC is overheating.

 

[Wallonn7]

Your system spec would help. Does the screen freeze at the same place, ie at a certain point on boot up or on a certain program? Do you run a lot of programs at the same time.? Is there any evidence of your PC overheating?

No mitchell, my screen froze 'out of the blue' not at any obvious point. This time it froze when I attempted to start up Windows Explorer, there were no other programs running at the time. I'm not aware that my PC is overheating.

Be welcome.
As mitchell65 said: "Your system spec would help" us to help you! Any doubt about your system spec, download Speccy and update your profile: Speccy - Download

Let us know the results.

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webplodder]

Screen Freeze

Your system spec would help. Does the screen freeze at the same place, ie at a certain point on boot up or on a certain program? Do you run a lot of programs at the same time.? Is there any evidence of your PC overheating?

No mitchell, my screen froze 'out of the blue' not at any obvious point. This time it froze when I attempted to start up Windows Explorer, there were no other programs running at the time. I'm not aware that my PC is overheating.

Be welcome.
As mitchell65 said: "Your system spec would help" us to help you! Any doubt about your system spec, download Speccy and update your profile: Speccy - Download

Let us know the results.

"PLEASE REP ANYONE WHO HELPS YOU"

OK, just filled in my system spec, however I am now in safe mode since my screen froze twice while in screen spec and could not boot-up as normal.

 

[CarlTR6]

Have checked your event logs? If so, what do they indicate? I had this same issue early on and it was graphics card related.

 

[webplodder]

Have checked your event logs? If so, what do they indicate? I had this same issue early on and it was graphics card related.

How do I do that Carl?

 

[CarlTR6]

Have checked your event logs? If so, what do they indicate? I had this same issue early on and it was graphics card related.

How do I do that Carl?

We will start with the easiest first. Click Start and enter "reliability" (without the quotes) in the search box. At the top of the results, select View reliability history. This will generate a reliability report. Look for red circles with x's in them and yellow triangles. You lick click on each of these and see what they indicate.

 

[webplodder]

I got the following:

HelperClassNamenetwork adapterEventDescriptionNetwork adapter Local Area Connection driver information: Description . . . . . . . . . . : Realtek PCIe GBE Family Controller Manufacturer . . . . . . . . . : Realtek Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 7.2.1127.2008 Inf File Name . . . . . . . . . : C:\windows\INF\netrtx64.inf Inf File Date . . . . . . . . . : 13 July 2009 20:37:30 Section Name . . . . . . . . . : RTL8168D.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_03 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 6 Physical Media Type . . . . . . : 14 EventVerbosity0

 

[webplodder]

Have checked your event logs? If so, what do they indicate? I had this same issue early on and it was graphics card related.

How do I do that Carl?

We will start with the easiest first. Click Start and enter "reliability" (without the quotes) in the search box. At the top of the results, select View reliability history. This will generate a reliability report. Look for red circles with x's in them and yellow triangles. You lick click on each of these and see what they indicate.

Carl, I cannot see any circles or yellow triangles at all. It all seems clear. Is that good?

 

[CarlTR6]

The next step is to click on start and type event viewer in the search box. At the top, select Event viewer. In the left hand pane, select Applications and then System. Look through these for red circles and triangles. You can double click on an event to get more details about that event.

Here is a sample from my application log.

 

[CarlTR6]

Carl, I cannot see any circles or yellow triangles at all. It all seems clear. Is that good?

Yes and no. It means no problems were picked up by the reliability index; but you still have a problem. Try the event viewer.

 

[CarlTR6]

Here are a couple of Tutorials that may help. The second link is your next step if you do not find anything in the event viewer.

http://www.sevenforums.com/tutorials/4566-problem-reports-solutions-view-history-details.html?filter

http://www.sevenforums.com/tutorials/73046-crash-reports-read.html?filter

 

[webplodder]

The next step is to click on start and type event viewer in the search box. At the top, select Event viewer. In the left hand pane, select Applications and then System. Look through these for red circles and triangles. You can double click on an event to get more details about that event.

Here is a sample from my application log.

Carl, I have found many red circles for today. Which ones do I look at?

 

[CarlTR6]

Look at each one. They may all be the same problem or they may indicate different and/or related problems.

 

[CarlTR6]

Webplodder, I am going to be off line for a few hours. I have some things I have to do. I will be back this evening. Someone else may pick this up and I hope they do. If not, I will "see" you this evening.

 

[webplodder]

Webplodder, I am going to be off line for a few hours. I have some things I have to do. I will be back this evening. Someone else may pick this up and I hope they do. If not, I will "see" you this evening.

OK, thanks for you help Carl.

 

[CarlTR6]

I have asked others to step in and help you. I apologize for having to leave.

 

[Darryl Licht]

Webplodder, I am going to be off line for a few hours. I have some things I have to do. I will be back this evening. Someone else may pick this up and I hope they do. If not, I will "see" you this evening.

OK, thanks for you help Carl.

Were any of the red items related to your video card?
Does everything look fine in Device Manager?

I would bet its a video issue... just a thought: There are many manufacturers making Nvidia cards, who made your GeForce 8400 GS ??? What driver are you currently running for it, and where did you get it?

 

[Jacee]

I found these instructions on MS TechNet (same errors):

this issue may occur if third party program or device driver affects the network connection.

To troubleshoot this issue, please perform the following steps:

First, please download the network card driver from manufactuer's website.


Reinstall driver
==============
1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Search box and press Enter.
2. Double click to expand "Network adaptors".
3. Right click your network card and click Uninstall.
4. Check "Delete driver software for this device" check box, click OK.
5. Restart the computer

If Windows 7 will not install built-in drivers, please install the downloaded one.

If it does not work, please test it in Clean Boot mode.