screen freezing problem

[ghalimaj]

hey

i have an hp pavilion dv6-3141ee laptop with windows 7 ultimate 64bit installed... i've been having issues with my system that sometimes the screen just freezes and i'm unable to use the touch pad nor the keyboard ..
what is the issue ??
NB: i'm sure its not caused by a virus

Regards
Ghali Majzoub

 

[indianacarnie]

Welcome to the forums!

Have you tried running an sfc/scannow to find and possibly repair any corrupt system files? We have many excellent tutorials here at the forums, here's one on how to do that. Just click on the link.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Also, have you checked your drivers?

http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

 

[ghalimaj]

Hi,

yes i did the sfc /scannow yesterday and i also tried the diagnostic tests for the memory and disk C checkup in the bios settings... moreover , i checked all the drivers ... non had any problems or errors

Regards
Ghali Majzoub

 

[Yard Dog]

Hello.. I am wondering how much resource is being used when you get this Freeze Screen

 

[ghalimaj]

i am using only little resources , last time i was just reading a pdf , before i wasn't doing anything , the screen was on desktop with nothing active in background.