Screen Turns blank and i get an error

[manvir]

Hi,

I have had this problem since i recently bought my new laptop.

I got my laptop in December of 2009 and it is a Hp Pavilion dv7 with windows 7 Home premium 64-Bit.

The screen randomly turns black and then it turns on again and everything is normal again but i get a pop up saying that there was an error in the display driver.

I tried to solve the problem with and this is the report that came up.

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8003E844E0
BCP2: FFFFF88005295490
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information: a22e26d7-0c9a-49f6-8336-fd93750b8c77


Can anyone please help me.
Thank You
Manvir

 

[zigzag3143]

Hi,

I have had this problem since i recently bought my new laptop.

I got my laptop in December of 2009 and it is a Hp Pavilion dv7 with windows 7 Home premium 64-Bit.

The screen randomly turns black and then it turns on again and everything is normal again but i get a pop up saying that there was an error in the display driver.

I tried to solve the problem with and this is the report that came up.

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8003E844E0
BCP2: FFFFF88005295490
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information: a22e26d7-0c9a-49f6-8336-fd93750b8c77


Can anyone please help me.
Thank You
Manvir

First we need the actual DMP file. use these to find and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

It is telling you that there is a problem with your video driver. You need to go to nvidia and download the newest version.

Completely uninstall the current driver, and only install the driver, not the other junk that comes with it


Let us know if you need help

Ken

 

[manvir]

Hi
i uploaded the zip file and posted it under "Crashes and Debugging"

Could i get help on how to uninstall my driver and installing the new driver?

Thanks
Manvir