Seagate Harddrive test tool fail but harddrive data seems intact

[jch02140]

I have this WD My Passport external portable harddrive which I have used for a couple of years. I was writing something to the drive one day when the USB connection seems to be somewhat loose and the drive disconnected momentarily and reconnected itself but the file I was trying to write ended prematurely...

Now when I try to use the Seagate Harddrive test tool for windows and do a Short Generic test and the result failed.. I am fear it might have been caused by the disconnection and might eventually corrupt the entire drive... I try to run chkdsk but there aren't any errors detected it seems and files seems to be accessible as normal... Is there a way to fix the harddrive without losing data in the drive or confirm the drive is indeed failing?

 

[ignatzatsonic]

Run the most thorough and extensive test available with the WD hard drive utilities.

If it fails the thorough test, you may have a warranty claim.

Or the Seagate tool. Whatever you have. Your title is confusing.

 

[DeaconFrost]

First, I would back up the data on the drive, then I would contact WD about the errors. If it was in a standard case, I'd tell you to remove the drive and rerun the test internally, but doing so with your Passport would likely void the warranty.

 

[karlsnooks]

Back up your data.
If unit still under warranty, then return.
If not under warranty, discard unit.