Seagate help

[irish91983]

Hi All

I bought a Seagate free agent go 1tb external hard drive. And out of no where it just stop working wasn't drop or anything, and now my computer wont see it as a hard drive just as a unknown device and there's a code 28 in the in the device manager. I do have a good amount of data on there that i now cant get to and seagate it telling me its going to be $1,200 min to get my data recovered. I tried to freeze it and it was a no go. Is there any way I can get my files back? I can get alot of my files again I just need to download them again. Im just looking to get about 1gb of pictures and some documents back things that cant be replaced.

One last thing can any one tell me where I can find the drivers for my Free Agent?

Some one please help me.
Thanks Keith

 

[zigzag3143]

Hi All

I bought a Seagate free agent go 1tb external hard drive. And out of no where it just stop working wasn't drop or anything, and now my computer wont see it as a hard drive just as a unknown device and there's a code 28 in the in the device manager. I do have a good amount of data on there that i now cant get to and seagate it telling me its going to be $1,200 min to get my data recovered. I tried to freeze it and it was a no go. Is there any way I can get my files back? I can get alot of my files again I just need to download them again. Im just looking to get about 1gb of pictures and some documents back things that cant be replaced.

One last thing can any one tell me where I can find the drivers for my Free Agent?

Some one please help me.
Thanks Keith

Keith a code 28 is drivers for this device arent installed. Did you try re-installing the drivers?

there is also a link at microsoft about it here complete with mr fixit autofix. http://www.google.com/url?sa=t&sour...-pd7ckpww&sig2=capj76WwfiW2n2Z3-D5CtQ&cad=rja

remember google is your friend

 

[karlsnooks]

Irish,
What did you do between the drive working and not working?

Very likely though is simply that the cable and power to the external drive is missing/defective.

Have you tried connecting to another computer with the same cables?

 

[irish91983]

Ive been trying to reinstall the drivers but cant find them. Seagate doesnt have them on there website either.

 

[karlsnooks]

Irish,
Don't worry about the drivers. This is not XP and Win 7 provides the drivers you need.

 

[irish91983]

I have tired a few different cables for it with no change also tried it on 2 other computer one with windows 7 and the other with xp pro with the same out come. still coming up as unknown device.

 

[karlsnooks]

Irish,
Does DiskPart find the disk?
Go to an elevated command prompt and type following command DISKPART

Now type the following command for DiskPart, namely, LIST DISK

You can type EXIT to exit from diskpart.

Did diskpart find the disk?


If not, is the drive making any noise, are there any lights on it, was the drive giving you problems before?

 

[irish91983]

I didnt see the drive in diskpart. The lights on the drive are on and blinking fast. Before they would fade in and out slowly. I can hear what sounds like the hard drive trying to work and has a small beep here and there.

 

[dancedar]

Is it getting enough power? Mine bleeps and doesn't appear in My Computer if it's underpowered from the usb connections - my old one had a dual connector - try unplugging other usb devices or plugging it into the rear of the computer if it's a desktop.

 

[irish91983]

I only have one USB on my laptop that I plug it in to.

 

[irish91983]

Hi all Thanks for all the ideas please keep em coming. I was thinking is there any way I would be able to take the drive apart and swap out parts? Would I need the same exact drive?

 

[karlsnooks]

Absolutely NOT! That is job for a clean room, professional equipment, and professionals.

 

[polarbear]

My seagate usb drive flashes quickly when i first plug it into my laptop. I just shut off my computer and let my drive go to sleep. Upon a fresh boot it is picked up every time. I only have to do this if I unplug the unit because of storms or moving it to another computer. GL

 

[irish91983]

I wish mine would be that simple. I have tried rebooting it multiple times and nothing even let it sit for a day.

Does any know where I can get the driver for the hard drive? Cant seem to find it any where or Im just not looking in the right place.

Thanks again
Keith

 

[pacinitaly]

use this attached clean up utility and choose everything except empty recycle bin.

then reboot

then re attach drive and let OS find the drivers



I too have a 1TB segate http://www.buy.com/prod/seagate-fre...-external-hard-drive/q/loc/101/208921062.html that has to use wall power not usb and had an issue.

 

[irish91983]

I used the cleaner from above and still nothing. Still coming up as unknown device and display didnt even come up saying it was searching/installing the drivers.

Is there a way i can install the drivers manually? if so were can I find them?

 

[irish91983]

Not sure if this will help anything but when i right click on the unknown device (my seagate) under details its listed as a hardware lds and for value its listed as USB\VID_13FD&PID_1669&REV_0100
USB\VID_13FD&PID_1669


Also when I plug my hard drive in it takes longer then normal. But the computer makes the sound it makes when you connect some thing and some time it will disconnect it self and then reconnect .

 

[mjf]

You can download SeaTools from the Seagate website and attempt to run diagnostics on the drive.

 

[pacinitaly]

You can download SeaTools from the Seagate website and attempt to run diagnostics on the drive.

forgot that one


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