secure sites

[lucyislay]

hi i am having trouble accessing my bank account i have tried two computers one with vista 32 and ie7 the other with 7 32 and ie8 and firefox but both wont let me on the sign in page could anybody point me in the right direction please

 

[Stevy22]

Add the website to the secured website, it will be under

Tools-> Internet Option->browser
Have you tried this..

 

[seekermeister]

Try Opera...Opera Web Browser | Faster & safer | Download the new Internet browsers free. If that can't give you access, then there is something in the firewall blocking it.

 

[Stevy22]

Not a firewal;l issue, but she can manually make that website as secure website!!!!!!

 

[brady]

getting any error(s)? please be specific when you say it won't let you login, please.

 

[lucyislay]

im not getting any errors the page just doesnt load the green bar at the bottom of the page just goes really slow , this is happening on both machines

 

[lucyislay]

i have tried opera and still have the same problem ?

 

[lucyislay]

i have tried connecting to my bank account on a neighbours connection and it works perfectly is there something that i can set on the router maybe

 

[Pusspa]

try deleting cookies?

 

[brady]

ok when you're trying to login, do you see an error down on the bottom left hand side of the window? dns ... etc?

 

[brady]

i have tried connecting to my bank account on a neighbours connection and it works perfectly is there something that i can set on the router maybe

Your router could be blocking port 443, yes.

 

[lucyislay]

it doesnt have a fault on the bottom left it says "waiting for http//www.halifax "
can i check and unblock port 433

 

[brady]

Has this site ever worked on a this computer or any computer connected to your local network?

 

[lucyislay]

Yes it has always worked on both machines in the house up until two weeks ago

 

[brady]

Any new software installed 2 weeks ago? ex: new antivirus or software firewall?

 

[lucyislay]

no, would this affect both computers, should i restore to an earlier point

 

[brady]

You can try, but I don't know what will happen. I don't use restore points personally. Can you get to ANY other secure site other than your banking site?

 

[lucyislay]

just tried a car insurance company and cannot access there site

 

[brady]

in Internet Explorer: Tools \ options \ Advanced -- scroll down to "security". Check to make sure you're SSL 2.0 and 3.0 are checked. Please also disable your windows firewall for the sake of testing.

 

[lucyislay]

ssl 2.0 wasnt checked i have checked it and turned the firewall off but no joy