Security Monthly Quality Rollup failing. All failed since March 2018

[Morriss]

Hi Guys,

First thread here but i have seen people being helped by other users of the forum.

I keep having my Security Monthly Quality Rollup failed. Have done for months when i try to update. Checking back, they have failed since March last year. Some other updates have installed fine but just these fail.

The fail code for the most recent Rollup is: 8024200D

Now i have read some of the threads around the internet, but feel i need some specific guidance on my own PC. Can someone help me please? I feel like it is causing issues with my PC like my RAM being overused on things like "svchost.exe (netsvcs)" or "svchost.exe (LocalSystemNetworkRestricted)". My CPU is being used heavily by "TrustedInstaller.exe" also and i feel that doing all needed updates should help stop these from hoarding all my CPU and RAM for themselves and causing my laptop to be slow to load things. Ram usage is almost half just due to these 2 processes without me loading a game i play or google chrome. Maybe they wont and there is a separate solution for this but i definitely would like the updates to actually install correctly so i can feel safe and up to date. :banghead:

I am not a computer master but i sure know how to do what i am told and can do most things confidently if i am instructed correctly so fire away with solutions. Please don't leave this thread without a reply though as I am desperate to get it fixed.

I appreciate everyone who takes the time to help me out and will do my best to give you all the information you need to help me!

Looking for Snick to read this (as ive seen he can be very useful) so if someone can tag him as well that would be awesome!

Thanks again in advance!

 

[Snick]

Tagged!
@Morriss
Welcome to SevenForums!
Please download & run SURTx64
When it completes, post CBS.log & CheckSUR.log location: C:\Windows\Logs\CBS
https://download.microsoft.com/down...-716D4BA70EC5/Windows6.1-KB947821-v34-x64.msu

 

[Morriss]

Thanks for the welcome, Snick! I was hoping you'd see this as i saw you've helped a lady with a very similar issue recently!

So i done one of those earlier after posting so i didn't have to re do one now (it got stuck at the end and i was worried it wouldn't work!). Previous to this scan i read one of the CBS logs (most recent of today) after reading through the other thread i read, and i saw some failed stuff which is never good! So there is definitely something wrong there.

I'm so surprised to see how many people are having the same kind of issues! I'm thankful to have found this forum!

I cant upload my .zip file of the whole CBS. I think my browser is timing out on upload (i'm probably getting less than 1mb/s upload as it says the zip is only like 37.3mb). Any other way i can do this? I just tried something like FileBin but it failed straight away. Once again probably due to the crap upload speed.

Thanks for getting back so quick man you are a legend!

 

[Morriss]

Uploadfiles.io - Download CBS.zip for free < try this Snick see if thats ok for you?

thanks alot buddy

 

[Snick]

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-04-13 15:33

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 2808
Found 106 errors
Fixed 98 errors
CSI Catalog Missing Total count: 8
Fixed: CSI Catalog Missing. Total count: 8
CSI C Mark Deployment Not Marked Total count: 8
CSI F Mark Bad Type Total count: 90
Fixed: CSI F Mark Bad Type. Total count: 90

AVG errors remain I believe.

Open Control Panel > uninstall a program > find AVG > click on it > uninstall > follow prompts
Download and run AVG_Clear
reboot
Run SURT again and post only CheckSUR.log this time please.

 

[Morriss]

Thanks Snick!

I tried my best to get back to you before i went to bed but the SURT took ages. I have two SURT logs so ill post them both so i don't post the wrong one.

View attachment CheckSUR.persist.log
View attachment CheckSUR.log

Fingers crossed this is all of the problems fixed and The updates work now!

Thanks again!

 

[Snick]

Avg errors remain.

Checking Component Store
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..g.vc140.crt_f92d94485545da78_14.0.27012.0_db90ad45edef8d91    x86_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.27012.0_none_db90ad45edef8d91    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avg.vc140.crt_f92d94485545da78_14.0.27012.0_6ff54c8dd08187dd    amd64_avg.vc140.crt_f92d94485545da78_14.0.27012.0_none_6ff54c8dd08187dd    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avg.vc140.crt_f92d94485545da78_14.0.27012.0_b7a28364e4fdb0e3    x86_avg.vc140.crt_f92d94485545da78_14.0.27012.0_none_b7a28364e4fdb0e3    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avg.vc140.mfc_f92d94485545da78_14.0.27012.0_687666c3d55004c0    amd64_avg.vc140.mfc_f92d94485545da78_14.0.27012.0_none_687666c3d55004c0    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..g.vc140.mfc_f92d94485545da78_14.0.27012.0_8c6490a4de41e16e    amd64_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.27012.0_none_8c6490a4de41e16e    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..g.vc140.crt_f92d94485545da78_14.0.27012.0_93e3766ed973648b    amd64_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.27012.0_none_93e3766ed973648b    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avg.vc140.mfc_f92d94485545da78_14.0.27012.0_b0239d9ae9cc2dc6    x86_avg.vc140.mfc_f92d94485545da78_14.0.27012.0_none_b0239d9ae9cc2dc6    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..g.vc140.mfc_f92d94485545da78_14.0.27012.0_d411c77bf2be0a74    x86_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.27012.0_none_d411c77bf2be0a74    

Summary:
Seconds executed: 1198
 Found 8 errors
  CSI C Mark Deployment Not Marked Total count: 8

Did you uninstall AVG and run AVG_Clear.exe?

 

[Morriss]

Yea i did, i picked the "AVG Anti-virus FREE" option which is what i had i'm pretty sure. Should i run it for the other 2 options aswell? Also i got the microsoft security essentials downloaded and updated now so im slightly protected so i hope that doesnt cause any issues after this! Anything for free that is better and you recommend maybe?

Hope your having a good weekend!

 

[Snick]

Here's what we did so far:

1. Ran SURT to identify issues and many were corrected.
2. Remaining issues were/are AVG related, so...
3. we removed AVG through Windows uninstall
4. reboot
5. then ran AVG specific tool AVG_Clear
6. reboot
7. Run SURT to determine if reg keys remain and posted logs.
8. keys remain

Is this what you recall you did to this point?
#6 is important for CheckSUR logs

 

[Snick]

I'm working on a reg fix for the key errors.
Download FRSTx64
save to your desktop
run it
copy and paste bold text into FRST searchbox
click search registry; be patient
post logs that appear on your desktop
c!policy.14.0..g.vc140; c!avg.vc140.crt; c!avg.vc140.mfc; c!policy.14.0..g.vc140.mfc; c!policy.14.0..g.vc140.crt; c!avg.vc140.mfc

 

[Morriss]

The link has expired man, Ive been keeping my eye on my emails and got none yesterday when you sent these replies...

I just didnt reboot after the un install, i used avg clear then and rebooted. My laptop just installed something then restarted and installed again before i could log on. Idk whats been downloaded but ill do the FRST if i can catch u this evening? ill do a surt before the frst if u think thats a good idea?

 

[Snick]

Most always for Windows to apply changes a reboot is required.
Run of SURT now would indicate what AVG clear did or didn't do with the issues and report in CheckSUR.log & added to persist.
Please run SURT and post CheckSUR.log

 

[Morriss]

Looking back i should have rebooted before avg clear! silly me lol

That as a lightning fast reply! hopefully this will be nice and quick this time!

 

[Morriss]

here it is my man! let me know how it looks

View attachment CheckSUR.persist.log

 

[Snick]

Summary:
Seconds executed: 1973
Found 8 errors
Fixed 8 errors
CSI Missing Winning Component Key Total count: 8
Fixed: CSI Missing Winning Component Key. Total count: 8

SURT OK now
Please download and run View attachment Uninstall_KBs.bat
after auto reboot please download
FRSTx64 and place it on your desktop
run it
copy and paste
KB4054518; KB4490628
into searchbox
click search registry
post logs that appear on your desktop

 

[Morriss]

Hey Snick,

I dont know why this website doesnt email me anymore when you reply... Ive got the uninstall KBs just not the frst lol. hopefully i bump into you today!

Thanks again buddy

 

[Snick]

Did you run FRST? Need to see logs reg search.