Seemingly random BSOD event

[Thirteen]

Hello. Here's my problem: Last week, I tried installing this VPN software following the suggestion of a friend. At the end of the installation process, my PC threw a BSOD, which mentioned something about my display driver. I figured it must have been clashing with either my display driver or another VPN software that's installed on my PC, so I thought I'd just uninstall it. Long story short, it caused several more PC crashes/BSODs before I finally managed to get rid of it by entering safe mode + disabling the service in msconfig (it crashed the PC if I tried to uninstall it without disabling the service).

Everything was okay after that, but now 1 week later my PC somehow had another BSOD event while I was away (the PC was active). Putting last week aside, I have not had a BSOD for at least a year, so I'm naturally a little worried, and would appreciate it if anyone could tell me the cause for my most recent BSOD. And since I'm already asking, it'd also be nice if I can know the actual reason behind the BSODs last week. Thanks in advance!

PS: I have followed the instructions and attached the zip file output by the SF Diagnostic Tool. Let me know if more information is needed.

 

[Golden]

Additional information is required.

1. Download this .BAT file to your desktop

Download


2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[Thirteen]

Thanks for your reply. I have uploaded the requested file.

By the way, after I posted here yesterday, there was another event... I was watching anime, and all of a sudden the video rendering became awful, then the monitor went into power saving mode. The playback could still be heard, but it was in extremely slow-motion. I'm beginning to suspect if my GPU is failing. I looked on the official AMD website for driver updates, but couldn't find any. Windows Update & Device Manager's 'Check for updates' also returned no results. I did find some here, but that's a third party site I'm not sure I should trust.

 

[Golden]

Don't ever use 3rd party driver detectors/downloaders unless we recommend them here.

I'll look at your dmp files now. Give me 30 mins please.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, 2a85e, 2a862, 2a861}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : [COLOR="Red"]atikmdag.sys[/COLOR] ( atikmdag+1dd69 )

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0504d000 fffff880`05663000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    [COLOR="red"]Timestamp:        Mon Jun 15 12:11:39 2009[/COLOR] (4A35B4E3)
    CheckSum:         005D089E
    ImageSize:        00616000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Name	[COLOR="red"]ATI Radeon HD 4350[/COLOR]

Thats a very old driver. Follow this link for the latest drivers:
Knowledge Base

 

[Thirteen]

Thats a very old driver. Follow this link for the latest drivers:
Knowledge Base

Huh :sarc: You mean the ATI/AMD Catalyst software? That's the driver? I thought it was some kind of useless 'Manage your hardware' program that they bundle with their GPUs. I was expecting .dll files or similar for driver updates. So in the future I'm supposed to just look for the newest Catalyst software that supports my card?

Thanks so much for your assistance and time, by the way.

 

[Golden]

It includes the driver...I think you may get the option to just install the driver, not CC

AMD Catalyst Software Suite Version 12.2

 

[Thirteen]

Well, I've gotten the latest drivers now. Thank you so much for your assistance. I'll mark the thread as solved in hopes that the problem's been fixed... I'll report back and mark unsolved if the problem occurs again, though. Is that fine with you/SF?

 

[Golden]

Yeah, no worries.

 

[Thirteen]

It doesn't seem to be solved. I just had another BSOD reporting that "the video scheduler encountered a fatal error". This happened when I was just doing some very basic Internet browsing (no suspicious sites).

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 119
BCP1: 0000000000000001
BCP2: 000000000001435E
BCP3: 0000000000014361
BCP4: 0000000000014360
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I ran the diagnostics again for the new dmp and driver information. Didn't remove the previous 3 dmp files though. Thanks in advance!

Update: 2 hours ago the display suddenly went off while browsing, with the monitor switching to Power Saving Mode. Now I'm really wondering if the GPU needs changing :/

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, 1435e, 14361, 14360}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+625f )

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`0444d000 fffff880`044ac000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 30 12:18:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

OK. Try this:

1. Uninstall all Catalyst Control Centre software and ATI drivers completely
2. Reboot and log in as normal
3. Run Windows Update - check optional updates for ATI drivers. Install them.
4. Go through these steps please:
Diagnosing basic problems with DirectX

Monitor system, and upload new BSOD's if they occur.

 

[Thirteen]

Another BSOD just occurred while I was viewing this thread :shock: Same error. Video scheduler unexpected fatal error. Attached is the dmp file. I'll try following your recommendations now.

 

[Thirteen]

And another BSOD, but different error message.. "Attempt to reset the display driver and recover from timeout failed". This is getting really frustrating. I contemplated on doing a System Restore to before the problem started occuring, but somehow my restore points have been deleted from that time. I only have restore points from a week ago now

The situation has gone really bad now. The display would just go white/brown and hang during use. This happens almost once every day. There's no BSODs and errors reported when it happens, the display just hangs and I'm forced to forcefully shut the PC down. What's the problem? :/

Anyway, here's the dump for the latest BSOD. This one is alot bigger than the normal dumps, so hopefully there's some useful information there.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006780010, fffff8800428745c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+745c )

Followup: MachineOwner
---------

Please refer to the first 3 threads here to troubleshoot the 0x116 bugcheck:
http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html