For the past few months, my wife's computer has been experiencing BSODs in a semi-regular but random fashion...not necessarily triggered by anything concrete, but more or less guaranteed to happen eventually. The video card in the computer was replaced back in March (from a nVidia 9800 GT to a Radeon HD 6770), and it seems that the BSODs date back to that time. The interesting thing is that the motherboard has PCI-E v1, but the new card is a v2.1; I've heard that putting a 2.1 card in a v1 slot can cause issues (I didn't know at the time that it was a v1 slot otherwise we would have gotten a different card), and the old card is v2.0. It originally was running Vista, so we switched to Windows 7...it has been running better but still BSODs about as often.
Other things I've tried already:
- Updating drivers: the video card and motherboard chipset drivers are all up to date, didn't help much (though the one BSOD I got after the video driver update was of a different type)
- Updating motherboard BIOS: same thing
- CHKDSK with surface scan option: ran through the whole thing, came back with no disk errors
- Memtest86: when I tried this (using a ISO burned to CD) it ended up hanging. I'm going to try Memtest86+ in a bit, I will update here with that once that finishes.
- Taking it to a professional: I did take it to a local computer place (before we put Windows 7 on it), they ran a diagnostic and supposedly found no hardware problems, they recommended the Win7 thing.
The files attached are all after the Windows 7 update, the reason there aren't as many for the date span of them is that the computer has been powered off for the most part.
Right now I suspect either it's the PCI-E mismatch, or something just really weird. Thanks in advance for all of your help!
Trent
Other things I've tried already:
- Updating drivers: the video card and motherboard chipset drivers are all up to date, didn't help much (though the one BSOD I got after the video driver update was of a different type)
- Updating motherboard BIOS: same thing
- CHKDSK with surface scan option: ran through the whole thing, came back with no disk errors
- Memtest86: when I tried this (using a ISO burned to CD) it ended up hanging. I'm going to try Memtest86+ in a bit, I will update here with that once that finishes.
- Taking it to a professional: I did take it to a local computer place (before we put Windows 7 on it), they ran a diagnostic and supposedly found no hardware problems, they recommended the Win7 thing.
The files attached are all after the Windows 7 update, the reason there aren't as many for the date span of them is that the computer has been powered off for the most part.
Trent
My Computer
At a glance
Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz4.00 GB DDR2 800AMD Radeon HD 6700 Series
- Computer Manufacturer/Model Number
- Cyberpower
- OS
- Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
- CPU
- Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
- Motherboard
- MICRO-STAR INTERNATIONAL CO.,LTD G31M3-L V2(MS-7529)
- Memory
- 4.00 GB DDR2 800
- Graphics Card(s)
- AMD Radeon HD 6700 Series
- Sound Card
- (1) AMD High Definition Audio Device (2) High Definition A
- Screen Resolution
- 1680x1050
- Hard Drives
- Hitachi HDP725050GLA360 ATA Device