Sending command problem

[dick2405]

Just got a new computer and installed Microsoft office. Whenever I try to open up a word document attached to an email, I get the message "There was a problem sending the command to the program" and file doesn't open. Tried reinstalling office, but no luck. Can anyone help?

 

[zigzag3143]

Just got a new computer and installed Microsoft office. Whenever I try to open up a word document attached to an email, I get the message "There was a problem sending the command to the program" and file doesn't open. Tried reinstalling office, but no luck. Can anyone help?

You may just need to "associate" file type in control panel>default programs>


ken

 

[dick2405]

sorry, you should assume i'm an idiot. what does that mean?

 

[zigzag3143]

sorry, you should assume i'm an idiot. what does that mean?

Go here (see pic) and "associate" (mark) the *.doc with word.


Let me know if you need help.


ken

 

[dick2405]

It seems to be any office attachment I try to open from my email. Any attachment i click on it says that command

 

[zigzag3143]

It seems to be any office attachment I try to open from my email. Any attachment i click on it says that command

Ok what mail program? what are the extensions (*>doc, *.eml, *.???) of the items you are trying to open

Ken

 

[dick2405]

Its webmail - lotus notes. And the files are just word or excelfiles. Thx

 

[Bill2]

dick2405,

This used to be a problem with ZoneAlarm. I dont know whether the problem exists now or has been rectified. If you have ZA installed, try disabling it.

 

[dick2405]

I don't think I have Zone Alarm. The attachments open OK from my hotmail account , it is just my lotus notes / webmail account they don't open from.

 

[zigzag3143]

I don't think I have Zone Alarm. The attachments open OK from my hotmail account , it is just my lotus notes / webmail account they don't open from.

Tell us the name (extension) of the files.

 

[dick2405]

.docx or.xls

is this what you mean?