services.msc crashed when accessed

[disceptator]

Hallo everyone!!

Everytime i try to start services.msc it crashes.
Nomatter if i start it from computer management nor as i start it from commandline with services.msc. Everything else is working properly.
I ran sfc /scannow, it said it cannot correct some errors, the log wasnt very helpful.
I searched the web, changed the mmc.exe from a working machine in both folders: system32 and sysWOW64, but it didnt change anything.

Syslog Error:

Name der fehlerhaften Anwendung: mmc.exe, Version: 6.1.7600.16385, Zeitstempel: 0x4a5bc808
Name des fehlerhaften Moduls: mshtml.dll, Version: 8.0.7600.16588, Zeitstempel: 0x4be2bb63
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000024002d
ID des fehlerhaften Prozesses: 0x142c
Startzeit der fehlerhaften Anwendung: 0x01cb21e1ce3567e9
Pfad der fehlerhaften Anwendung: C:\Windows\system32\mmc.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\mshtml.dll
Berichtskennung: 0caa1050-8dd5-11df-bb0f-005056c00008

aye, i have a german system hope this syslog may help to find the error tho


Edit:
didnt saw this before, any idea how to fix this one?

C:\Windows\System32\mshtml.dll

 

[zigzag3143]

Hallo everyone!!

Everytime i try to start services.msc it crashes.
Nomatter if i start it from computer management nor as i start it from commandline with services.msc. Everything else is working properly.
I ran sfc /scannow, it said it cannot correct some errors, the log wasnt very helpful.
I searched the web, changed the mmc.exe from a working machine in both folders: system32 and sysWOW64, but it didnt change anything.

Syslog Error:

Name der fehlerhaften Anwendung: mmc.exe, Version: 6.1.7600.16385, Zeitstempel: 0x4a5bc808
Name des fehlerhaften Moduls: mshtml.dll, Version: 8.0.7600.16588, Zeitstempel: 0x4be2bb63
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000024002d
ID des fehlerhaften Prozesses: 0x142c
Startzeit der fehlerhaften Anwendung: 0x01cb21e1ce3567e9
Pfad der fehlerhaften Anwendung: C:\Windows\system32\mmc.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\mshtml.dll
Berichtskennung: 0caa1050-8dd5-11df-bb0f-005056c00008

aye, i have a german system hope this syslog may help to find the error tho


Edit:
didnt saw this before, any idea how to fix this one?

C:\Windows\System32\mshtml.dll

What makes you think you need to start it? what are its symptoms?
K

 

[disceptator]

Pfad der fehlerhaften Anwendung: C:\Windows\system32\mmc.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\mshtml.dll

i already changed the mmc.exe application.
the faulting module is: mshtml.dll.

Symptoms:
Everytime i try to start services.msc it crashes.
So i have no possibility to access the services anymore.

 

[disceptator]

anyone an idea how to fix this?
So i can access services again?

 

[Thorsen]

are you having issues with any other control panel modules? have you tried to access in safe mode?

 

[disceptator]

other control panels working just fine.
services.msc crash also in safe mode

Edit:

Just noticed the internet explorer is crashing also...

 

[disceptator]

help please

 

[Thorsen]

hello Disceptator, I hadn't noticed your response, but I just saw the thread again.

I will post with some things you can try in a little while. I am at work right now, so I don't have time.

 

[disceptator]

intent explorer 8 crashes...

it is telling something about DEP...

 

[Thorsen]

DEP is data execution prevention. You might have something on your comp. What AV are you using.

I have seen IE crash when I installed a program. I tried to install TMinizer and it installed fine, but IE wouldn't work. So it might be one of your installed programs that is causing issues. You can look at the event viewer by typing "Event Viewer" into the SearchBar in Startmenu.

Also if you are getting any bluescreens, then you should be creating a minidump file. You can post the minidump in this forum and someone here can analyze it.

 

[Thorsen]

Here ya go. If you are seeing any blue screens, then follow these instructions in Tutorial: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[disceptator]

no, i am not getting any bluescreens, the comp just freeze and stop working.
Only a full manual restart brings it back to life.

There is nothing special in the event viewer.
I am using Avira premium Antivirus solution

 

[Thorsen]

Whenever IE crashes, it should log something in the event viewer.

You can try another AV scanner Malwarebytes. It is not an active scanner so it wont interfere with Avira. Is Avira a free AV or paid?

Here is link to malwarebytes: Malwarebytes' Anti-Malware: Malwarebytes

 

[disceptator]

added some info as seen in: http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html

to my first post.

Avira is a paid one, premium version.
i can try to let the comp run without the scanner for a while.

 

[disceptator]

ok, here is the fix...
I had IE8 64 Bit Version running as main Internet Browser.
After i changed it to IE8 32 Bit -> Services.msc can be accessed without any problems.
The damn 64 bit edition of the Internet Explorer was the buggy thing which let crash my machine...

Everything is running fine now.