Setting up wireless just won't work

[Cornelia]

I have a new Win 7 64bit computer, with an older Belkin-g router. The router works fine, can connect with my laptop, but the Win 7 system simply will not find any wireless signals. I have tried the old USB adapter, and 3 brands of other USB adapters that claim to work with Win 7 64bit, but I cannot get this computer to find any signal. No matter what I try, it just says "no connections available".

I have updated drivers, talked to technical support at 2 of the 3 brands of new adapters I tried, and no one seems to know what is wrong. I've been though all the links in the N&SC, looked at Services (not that I know much about that) and Device Managers, and I simply cannot find anything else to try.

Can anyone help?

 

[Orbital Shark]

Hi,

You might want to try and right-click the network icon on the notification area and select 'Troubleshoot Problems'. This will search for any hardware issues and should give more detailed info on any issues connecting to your router.

Hope it helps


OS

 

[Cornelia]

Already tried that, it finds no problems. Device reports as working correctly. Is there any other information that I can find/post to help solve this?

 

[computersplus]

double check you router settings make sure that it's broadcasting the SSID see what wireless settings are as far as band and channel and set the laptop adapter to match restart all device modem router and laptop

 

[computersplus]

please provide your complete system specs and router and or modem make and model

 

[Cornelia]

The router is
Belkin Wireless G Router Model#F5D7230-4

The adapter is
Rosewill RNX-N1 802.11N 2.0 (box states "backward compatible with Wireless-G hotspots"

 

[aem]

I know you said you checked the services, have you checked WLAN Config services?.

If W7 simply can't detect the SSID, it could be (as comp+ said), a mis-match of the network SSID security type and W7's.

Have you tried connecting directly to the router via ethernet?

 

[computersplus]

there has been issues with N devices if the router is only B/G in the adapter properties hit the configure button and go to advanced and set the radio to G band only not auto

 

[Cornelia]

@aem: Yes, I can connect through an ethernet cable to the router .. it's strung across my living room floor at the moment.

In Services, WLAN AutoConfig is started automatically, and so is WWan AutoConfig. There is also something called Wired AutoConfig that is not started and is listed as Manual.

@computersplus: The only thing I can see is a line Radio ON/OFF, and the choices are Enabled or Disabled. I tried changing it to Disabled, but didn't make any difference.

 

[aem]

Has the adapter worked in the past, just not with W7? does it see any other SSIDs like your neighbours?

Check event viewers for errors.

 

[Cornelia]

This adapter is new, and the third one I've tried, all the same results. And no, I don't see any wireless signals, not mine nor my neighbors (and I have always seen them on my old XP and on my laptop).

The little light on the adapter blinks just like it should when receiving a signal.

 

[aem]

Well i was hoping to hear that it picks up the neighbours at the very least. since it works thru ethernet, and not wireless, could it be the router hasn't learnt of the wireless adapter trying to connect to it. This is a MAC related option.

 

[Cornelia]

In the Event Viewer for Administrative Services, and there are a few Warning EventID 4001 saying "WLAN AutoConfig service has successfully stopped.", but when I check Services WLAN AutoConfig shows as Started. Nothing else that looks remotely connected to this problem.

 

[Cornelia]

I have reset the router a couple of times, just to see if that had any effect, but Win 7 doesn't find anything, and my laptop still connects to these signals just fine (mine and others).

 

[aem]

I have reset the router a couple of times, just to see if that had any effect, but Win 7 doesn't find anything, and my laptop still connects to these signals just fine (mine and others).

If W7 can't find any SSIDs, what signals is the laptop connected fine to?

Are you sure the WLAN autoconfig service doesn't Starting...as supposed to Started?

 

[Cornelia]

I don't know what you mean by "what signals", but my router is working fine, the laptop connects to it normally and automatically, and there are plenty of other router signals in my neighborhood that show to the laptop but not to win 7 machine.

I've attached a screenshot of the Services ....

 

[aem]

I thought all along you are having issue with the laptop, this "w7 machine" is it a desktop?

 

[Cornelia]

Yes, my Win 7 machine is a new ASUS desktop, using a wireless LAN adapter to (try to) connect to the wireless router.

My laptop has the usual builtin wireless connection, and is what I have been using to verify that the router itself is working fine.

 

[Cornelia]

Was it Paul Harvey that used to say, ".... and now the rest of the story"?

Since my last post here 3 days ago, I have been through every forum and help site I could find, on Win 7, on ASUS computers, on routers and adapters, and yesterday as a last resort, I call the ASUS technical support for help.

After an hour on the phone with their support engineer, who went through a lot of ideas, and verifying on my laptop that the Rosewill adapter did in fact work, he finally also gave up. But he gave me a service number to take the computer back to the retail store and have them work on it.

Today I did that, and after once again doing all the same things, downloading drivers, checking the adapter in other machines, checking each USB port, and finally trying the adapter in another new ASUS of the same model (which worked), they have finally concluded that it is my specific ASUS computer that is the problem.

The good news is that the problem is finally solved. The bad news is that I have to once again save all my data to transfer to my 2nd brand new computer, and go through installing everything all over again.

I really can't thank you all enough for trying to help, and for all the ideas, suggestions, and pointers that you have given.

 

[aem]

How was the problem solved? I know that with my ASUS eeepc, it wasn't compatible with WPA securty network. It could only use WEP. Is this what you have concluded also?

The other was a registration of the wireless MAC address to your router, usually this is neccessary for LAN but i guess you could also try the wireless as well.