Solved Setup help

[tyler4402]

Hi all, I wonder if anybody can help explain how I should have Windows Live Mail set up?
I installed Windows7 Pro in July and I have tried about four other email services, non of which I could get working correctly, I settled on WLM as it seemed simple but I still have problems with it.
My ISP is Tiscali, which is now TalkTalk.


I do send and receive emails, & I have no prob receiving mails from lets say Travel Agents or other sites which I have registered with, but many of my close friends tell me they have sent emails, and I don't get them.


I have found a thread on this site with instructions on how to check the settings but they are a little different to mine, as I think I will have the latest version of WL mail.


On the drop down menu from the Blue button top Left, I click, Options > Email Accounts, in there I see my Tiscali Mail > and a VeriSign Internet Service??? with a port number of 389 ??
When I click on the properties, on the General Tab > Services and Advanced Tabs all are set correct.
Back to the menu, and the Mail Button, on the General Tab the top three squares are unchecked, the next three are all checked > In the ( If my PC is not connected box) I have “ Do not connect ” Under > Default messaging programs > the “This application is the default mail handler” button is Greyed out.
All the other tabs seem ok.
If anybody can see something amiss I will be most grateful, regards Robert.

 

[wanchoo]

It would help a lot to solve your problem if you went to Tiscali Properties and then took a snapshot of all 4 tabs and upped them here. That is presuming that Tiscali is also your e-Mail Service Provider.

 

[tyler4402]

Hi Wanchoo, thanks for your quick reply, and yes tiscali is my email provider, I am not sure how to take a screen shot, but I'll have a try.
Regards Robert.

 

[cyclic]

Hi,
Tiscali were bought out by Talk Talk a while back, not that it's an improvement, in my opinion, but this may help you setup an email account with them (which you will be able to access with just about any mail client)

 

[wanchoo]

Hi Robert,

It is quite easy and there is a tutorial on how to do it.

Amarnath Wanchoo

Hi Wanchoo, thanks for your quick reply, and yes tiscali is my email provider, I am not sure how to take a screen shot, but I'll have a try.
Regards Robert.

 

[seavixen32]

This shows you how: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[tyler4402]

Hi again, many thanks for your all help.
My pal rang this morning and told me that he had sent a mail, I don't think it will come now.
The mail prog I am using is windows live mail, there is also a windows mail, but I am led to believe that program is different to Live Mail.
I have had two sessions with Tiscali help so far but they haven't sorted my problem, all they seem to do is check the internet connection and make a new account.
I have managed to take some shots hope they ore ok.

 

[seavixen32]

The screenshots are fine, but I would advise you to hide the e-mail address in them before your Inbox gets full of spam.

Configuring Windows Live Mail as your E-mail server should be as simple as the screenshot below shows.



Have you tried this automatic method rather than manually configuring WLM i.e. don't select "Manually configure server settings"?

Obviously, you'll need a Windows Live ID first.

 

[tyler4402]

Hi Seavixen32
Sorry I did not realise that I needed to delete my email address, but now you mention it : it makes sense, but I don't know how to do that now the pic's have been posted on the forum.
I was sort of hoping that something was wrong with the pic's as I have checked and re checked the settings for months, and can't find any reason why mail from my personal friends cannot get through.
I do have a Win Live id, are you suggesting that I delete the account I am using and create a new one using the Win live id in the email address bar?
Sorry I am a bit slow on this sort of thing, will that work with my Tiscali ISP address? Regards Robert.

 

[wanchoo]

Hello Robert,

The screen-shots are excellent. From the screen-shots everything looks fine except that in my case the server requires authentication. Maybe that Tiscali doesn't.

What is strange is that some messages are coming and others are not. I am sure you have checked in the junk mail folder and those messages are not lodged there. For most servers the mail can be read on the web also. Have you looked up the messages on the Tiscali Web-Mail Page? Are the messages found there?

I had a similar problem with LavaBit Server. It showed the Seven Forums messages first then stopped showing them though they were being sent. Other messages were being received. In fact I even requested that the Forum Administration check this out and all was fine at their end. Then I complained to LavaBit. They tried to help but could not resolve the problem like Tiscali. So I changed my e-Mail ID in this Forum and there is no trouble since.

Therefore I suggest that you take a new e-Mail ID with Gmail. The message received by Gmail can be read on the Web or received in an e-Mail Client like WLM, as POP3 or IMAPI. If you want in POP3 then you have to configure WLM manually like I have done but IMAPI can get configured automatically.

I understand that joining Gmail is open at present but if it is not then I can send out an invitation to you. Gmail is about the best server and with it you shall have no trouble receiving messages from your friends and everyone else in WLM.

Amarnath Wanchoo

 

[seavixen32]

Hi Seavixen32
Sorry I did not realise that I needed to delete my email address, but now you mention it : it makes sense, but I don't know how to do that now the pic's have been posted on the forum.
I was sort of hoping that something was wrong with the pic's as I have checked and re checked the settings for months, and can't find any reason why mail from my personal friends cannot get through.
I do have a Win Live id, are you suggesting that I delete the account I am using and create a new one using the Win live id in the email address bar?
Sorry I am a bit slow on this sort of thing, will that work with my Tiscali ISP address? Regards Robert.

Just sign in to Windows Live Mail with your existing Live ID, and then create your Tiscali email account as per the screenshot I gave you.

Failing that, you can use Gmail's server as suggested by wanchoo.

To delete the screenshot showing your email address, click the User CP link at the top of the WSF home page, click Attachments, then delete whichever one you want to.

 

[tyler4402]

Hi Guys, sorry for the slow response as it was an early start and long drive this morning to fulfil grand children minding duties.
I have managed to delete the pic's but it took me some time to find the “attachment” link, anyway now sorted.
I have tried to make another account but it didn't work so I went back to the usual one and put a check in the “ server requires authentication “ box, I don't know what that is for, but I can give it a try.
I do check the junk folder, and the tiscali mail program has nothing in it either, the mail from my friend sent the other day never came, so it must be floating about tiscali somewhere.
I think I am failing because after ten years of OEx working perfectly I don't understand the setup of email programs, I do also have a Google Mail account and I have the login written down, but I have never used it because after joining, it I never found it again.
And some years ago I was doing something in Win Live? and it asked if I wanted to make a hotmail account, I did and never found that one again either.
So if I manage to find and login to google mail again can I do away with W Live Mail, and receive mail into google from tiscali? Regards Robert.

 

[wanchoo]

The server needs authentication is for sending messages (SMTP). Some servers need that and others don't. Apparently Tiscali doesn't so it should be left unchecked.

Configuring Gmail in WLM is quite simple. Open Gmail on the web and Login. Click on the Gear Wheel at the top right and then click on Settings in the drop down Menu. On the settings page click Forwarding and POP/IMAP Tab. Choose the Options in POP Download Section and either read or download and read Configuration Instructions. Configure as for Outlook Express as WLM is just a souped up version of Outlook Express. You may also disable IMAP if you want.

Please try out and see. There would be no problem.

 

[tyler4402]

Hi Wanchoo
I clicked on a Google link and logged in to Google, next I clicked Mail and a Inbox appeared with 3,463 mails.
There was lots of unread mail with others which had seen in my Win Live inbox, but it was late so I went to bed most encouraged.
This morning at 10:00am I checked out the mails in the inbox and on first view it was confusing and I tryed to setup a workable Gmail account and following your instructions, and at 10:45pm I think I have done it !!

In my attempts I made several new Google Mail accounts none of which worked, eventually I followed some destructions from the Ask site, and as many as 3.700 odd emails came into the inbox, and I have spent most of the day deleting all the dross, which left about 300 to read, but I could not send emails, so I've tried every formula I can think of and eventually (I think by checking the outgoing mail server authentication box) I got an email to send to myself, so I will have a better idea when friends send me mails and hopefully I will be able to respond.
Regards Robert.

 

[wanchoo]

Hello Robert,

Congratulation for having succeeded in setting up a Gmail account in WLM. It shall now work like a charm. Perhaps you did not read the instructions available in the Gmail settings page. That would have shown that Gmail server needed the authentication Box checked unlike Tiscali for it's SMTP protocol.

Please now show the thread as solved.

Best and regards,

Amarnarh

 

[tyler4402]

Hi again, unfortunately I am still struggling with Google mail, although all those lost emails came in, I cannot send mail out or use Google as the default mail program, and I have had to make the Tiscali mail the default handler again.
I had a warning this morning about IMAP
"Your IMAP command could not be sent WLM error0x800ccc0f Port993 SSL yes"
and one other attached, regards Robert.

 

[wanchoo]

Hi Robert,

You are accessing mail via IMAP. The first thing you should do is to disable IMAP in the Google Mail's Setting Page and start getting POP3 mail. That done, configure the WLM to receive POP3 manually.

The screen shots of the relevant pages are below that may help you in setting a Google Mail Account in WLM.



Please also reset your Google Mail as default.

Good Luck. Hope this clears things out.

Amarnath

 

[tyler4402]

Hi Amarnath
I think that I have got the Google mail account sending and receiving now, I will give it a few days to prove itself before I press the solved button, and will add a final message : Update before pressing the Green Button.
My thanks for your help, regards Robert.

 

[tyler4402]

Hi Amarnath

The account seems to be working OK and I am sending and receiving emails, my grateful thanks for your help and your patience.
I think that I can call the problem now solved, best regards Robert.

 

[wanchoo]

Hello Robert,

You are most welcome. It was a pleasure interacting with you.

Regards,

Amarnath