While attempting to do an upgrade from Vista Home Premium 64 bit to Windows 7 Home Premium 64 bit I get the following message; "Setup was unable to determine if BitLocker Drive Encryption is in use." The only option then is to cancel the upgrade. I've tried installing 3 times now with the same results.
To my knowledge BitLocker isn't even installed on my pc. I have never even heard of it until this evening Should I try for a clean install? I have also had my CD/DVD drive vanish from My Computer after rebooting.
Thanks for any help.
To my knowledge BitLocker isn't even installed on my pc. I have never even heard of it until this evening Should I try for a clean install? I have also had my CD/DVD drive vanish from My Computer after rebooting.
Thanks for any help.
My Computer
- Computer Manufacturer/Model Number
- Dell XPS 430
- OS
- Vista Home Premium 64-bit SP2
- CPU
- Intel Core2 Quad 2.50 GHz
- Memory
- 6 GB, DDR3
- Graphics Card(s)
- nVidia GeForce 9500 GT, 1024 MB
- Sound Card
- Integrated
- Monitor(s) Displays
- Dell 24"
- Hard Drives
- (2) Seagate SATA 750 GB, RAID 1
- PSU
- Stock, 375 W
- Keyboard
- Dell Multimedia
- Mouse
- Logitech wireless optical
- Other Info
- LaCie eSATA 1 TB External