Several BSODs - 9f (seems to occur around standby mode), e6

[shadedgrey63]

I'm sorry if I didn't refer to them correctly - I'm new at this. I hope we can figure out the problem, I've been so frustrated over this. The 9f BSOD seem to mostly occur before or during standby mode. I'm on the computer when the e6's have happened. Please help me out - I'm desperate. If it helps, I've used Driver Genius in the past, and might have used a registry cleaner at one point.

I was using CCleaner and noticed old startup tasks from a game I long ago uninstalled, so I deleted them. Startup became faster, but the screen flashes blank during boot. It never did that before.

Windows 7 is x64 bit, which came with my computer one or two years ago. However, I made many upgrades to my hardware, for gaming.

 

[writhziden]

Problem Devices:

SBRE	ROOT\LEGACY_SBRE\0000	This device is not present, is not working properly, or does not have all its drivers installed.

A quick Google search yields: SBRE, is reporting "tv_ConfigMgrErr24". - Microsoft Answers as a solution.


All crashes point to your Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer) driver. It is out of date. Please update it at Ralink-A MEDIATEK COMPANY -> it is the 4th one in the list.

 

[shadedgrey63]

Thank you! I did install, and it seems my problems are gone. Thank you so much!

 

[writhziden]

You're welcome! Glad to see it solved.

 

[shadedgrey63]

Okay, I thought everything was fixed, but I am still getting 9f BSODs overnight (presumably when in sleep mode, or entering it). Updating the network adapter fixed my problem with the e6 BSODs - but could I still receive help for the 9fs?

Do you want me to attach last night's dump file?

 

[writhziden]

Yes, please attach the latest crash reports. Let's see what driver is interfering with the sleep sequence.


Also, please fill in your system specs in your profile and not in a post in this thread: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[shadedgrey63]

Okay, I zipped and attached the newer files for you. I hope it's what you wanted.

I filled them in.

 

[writhziden]

Alright, crashes still indicate the Ralink driver. I wonder if there are corrupted remnants from the previous installation. Try doing a full re-install of the driver. You will find the wireless network adapter driver in Network adapters in Device Manager.


To fully re-install a driver, use the following steps.

1. First, download the latest driver. Then do the next steps.
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Find the device you are trying to uninstall by expanding the appropriate set of devices
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer only if Windows asks you to.
11. Install the latest driver for the device.

Alternatively:

1. Login as an adminstrative user.
2. First, download the latest driver. Then do the next steps.
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Find the device you are trying to uninstall by expanding the appropriate set of devices
8. Right click the device
9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
11. Restart your computer only if Windows asks you to.
12. Install the latest driver for the device.

 

[shadedgrey63]

That is what I did previously. Are you making sure to focus on crashes around June 8th? That's the only one that's occurred since installing the driver. Though I have been having those crashes around standby for months now.

 

[writhziden]

Latest crash:

--------------------------------------------
--------------------START-------------------
--------------------------------------------
Loading Dump File [D:\Kingston\BSODDmpFiles\shadedgrey63\[B][COLOR="Red"]060812[/COLOR][/B]-27814-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64

System Uptime: 3 days 3:17:22.650

BugCheck 9F, {3, fffffa80083f2060, fffff80004cdc518, fffff9805ff96d80}

*** WARNING: Unable to verify timestamp for netr28x.sys

*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys

[B][COLOR="Red"]Probably caused by : netr28x.sys[/COLOR][/B]

DRIVER_POWER_STATE_FAILURE (9f)

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

STACK_TEXT:  
fffff800`04cdc4c8 fffff800`03338702 : 00000000`0000009f 00000000`00000003 fffffa80`083f2060 fffff800`04cdc518 : nt!KeBugCheckEx

fffff800`04cdc4c8 fffff800`03338702 : 00000000`0000009f 00000000`00000003 fffffa80`083f2060 fffff800`04cdc518 : nt!KeBugCheckEx
fffff800`04cdc4d0 fffff800`032d8e4c : fffff800`04cdc600 fffff800`04cdc600 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34050
fffff800`04cdc570 fffff800`032d8ce6 : fffffa80`0ba4d988 fffffa80`0ba4d988 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`04cdc5e0 fffff800`032d8bce : 00000277`1202427f fffff800`04cdcc58 00000000`01091cd1 fffff800`03444ca8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04cdcc30 fffff800`032d89b7 : 000000ac`214957c3 000000ac`01091cd1 000000ac`214957a5 00000000`000000d1 : nt!KiTimerExpiration+0x1be
fffff800`04cdccd0 fffff800`032c5eca : fffff800`03440e80 fffff800`0344ecc0 00000000`00000002 fffffa80`00000000 : nt!KiRetireDpcList+0x277
fffff800`04cdcd80 00000000`00000000 : fffff800`04cdd000 fffff800`04cd7000 fffff800`04cdcd40 00000000`00000000 : nt!KiIdleLoop+0x5a


FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_netr28x.sys

CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2793

--------------------------------------------
---------------------END--------------------
--------------------------------------------

netr28x.sys

 

[shadedgrey63]

That's so weird. I've uninstalled and reinstalled that thing so many times. I don't want to be a bother, but is there anything else I could try? I guess I'll try your instructions in the meantime, though.

 

[writhziden]

I do note you have sptd.sys installed on the system:

• Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.
  
  I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.
  
  Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

 

[shadedgrey63]

I don't think I have one. I had Daemon installed once, but it's no longer on here. Would Nero fall in that category? If not, I'll go right ahead and use that uninstaller.

 

[writhziden]

You're correct. The software itself is no longer installed. The driver is still loaded, though, so the uninstall tool for sptd.sys would be a good idea.

Also, in regards to the network related crashes, you could also try uninstalling and re-installing Microsoft Security Essentials. Sometimes corrupted antivirus software can cause network adapter related crashes. I have seen it happen with pretty much all the big names: Norton, Kaspersky, Microsoft, etc. not because they are bad programs but because they are popular and corruption can occur with any software.

 

[shadedgrey63]

I didn't get to using the uninstaller yet, but I thought I should mention something. Even though I've updated Ralink, when I go into the properties of it in Device Manager - the date of the driver version hasn't changed. I thought that may help somehow. Perhaps it's not installing correctly?

 

[writhziden]

Wireless network adapter drivers can be a pain to update. They do not always stick. That is why I recommended the steps I did. Instead of restarting after uninstalling the drivers and making sure to delete the driver software when given the option, do not restart your computer even if asked. I know my previous instructions said to restart if asked, but sometimes that prevents the new drivers from sticking.

So uninstall the drivers through Device Manager, delete the driver software when asked, and then install the latest drivers without restarting your computer in between. After installing the latest drivers, then you should restart your computer.

 

[shadedgrey63]

I was just about to finally do that, but I came to this computer to find it had had an 'a' BSOD. I'm not sure what that one means - it's a first. Should I get the files together again?

EDIT: I was uninstalling and reinstalling in safe mode (because the installer doesn't work right in regular mode) and it's like the driver in driver manager and the installer are seperate things, because I have to use the setup to uninstall, and in Device Manager I have to uninstall (They don't affect each other). Every time I uninstall in device manager, the next driver seems to be older than the other.

 

[writhziden]

Strange. Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

 

[shadedgrey63]

The first run came back with no integrity violations. I don't know what to do.

 

[writhziden]

A BugCheck A crash can indicate hardware problems. Hard to say without the .dmp, though. Can you upload the latest?