Several problems with 7

[Dominic88]

I've got some problems with my computer. First off, sometimes it crashes (BSOD). Someone helped me with it, but it still crashes.

Second, some services stop working when I boot windows. Usually it's Windows Media Player. And it crashes even before I start it.

Third, when i visit some webpages, it says IE stoped working, and the tabs are recoverd, but not always. As far as I now, it's happening at random. I use security essentials, but it says i don't have a virus.

I'll upload the latest results of the programm provided by someone here.

I'm using a retail, non-OEM win 7 ultimate x64.

 

[Maguscreed]

You have a massive number of faulting applications there, namely audiodg.exe which is known to have problems in both vista and win 7 I know just from breezing through technet.
Outside of updating your audio drivers I don't know of a direct fix for it though, hopefully someone else does.

I'm admittedly horrible with dump logs though. The consistency either points to the audio driver, or bad ram to me just from what little I know though.
Should probably wait for someone else to chime in.

 

[Dominic88]

Thanks so far. I'll try and look for an update or something similar. Prior to this, it was an quadcore manager by ASUS that caused the problem. Does ASUS has more of these problems?

 

[Maguscreed]

I have an asus mainboard, thankfully it's nvidia so I can get my drivers there. I also suffer from them never having released a windows 7 driver for my audio though, and they apparently have no plans too. Fortunately after about a week of trial and error I found a way around it. The only support their newest top of the line products properly though. Anything else and it's a coin toss as to whether they will even care. My next build will more than likely not include a system board from them.

 

[Dominic88]

In wich of those files does it says what applicasions are messing up my computer? maybe I can remove the ones that are causing it.

 

[Tews]

I'm looking at your .dmp file now ... give me a few minutes ..

PS... Did you follow the advice that Yowan suggested in a previous post??

 

[Dominic88]

Tews, I did everything suggested by him. Thanks in advance

 

[Tews]

Ok ... several things are going on here ... The win32k.sys is faulting when attempting to execute FourEngine.exe ... As previously suggested, uninstall/remove this program, as it is not playing nice with your system..
MpFilter.sys is Microsoft Windows AntiMalware protection system. Disable Window Defender, and download a different anti malware program ... MalwareBytes is one of the better ones and it is free.
Uninstall any cd virtulation programs such as Daemon Tools/Alcohol 120% .. They used a file found in your system, that is a known problem for some Windows 7 system .. (sptd.sys) Use this to uninstall sptd.sys ... SPTD Removal Tool
Finally, memory corruption is being blamed ... download and run Memtest86 and let it run for at least 5 passes.

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000164760, fffff88008a37f80, 0}

Probably caused by : win32k.sys ( win32k!GreUpdateSpriteVisRgn+c8 )

Followup: MachineOwner
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0: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000164760, Address of the instruction which caused the bugcheck
Arg3: fffff88008a37f80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!GreUpdateSpriteVisRgn+c8
fffff960`00164760 498b5528        mov     rdx,qword ptr [r13+28h]

CONTEXT:  fffff88008a37f80 -- (.cxr 0xfffff88008a37f80)
rax=ffffffffffffffe8 rbx=fffffa8003e69cc0 rcx=0000000000000000
rdx=0000000000000000 rsi=fffff900c621bda0 rdi=0000000000000001
rip=fffff96000164760 rsp=fffff88008a38950 rbp=fffff900c00bf010
 r8=fffff900c621bda0  r9=0000000000000000 r10=fffff900c621bda0
r11=fffff900c0764640 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=00000000731d2450
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!GreUpdateSpriteVisRgn+0xc8:
fffff960`00164760 498b5528        mov     rdx,qword ptr [r13+28h] ds:002b:00000000`00000028=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  FourEngine.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff96000164760

STACK_TEXT:  
fffff880`08a38950 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!GreUpdateSpriteVisRgn+0xc8


FOLLOWUP_IP: 
win32k!GreUpdateSpriteVisRgn+c8
fffff960`00164760 498b5528        mov     rdx,qword ptr [r13+28h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!GreUpdateSpriteVisRgn+c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cbe5d3e

STACK_COMMAND:  .cxr 0xfffff88008a37f80 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!GreUpdateSpriteVisRgn+c8

BUCKET_ID:  X64_0x3B_win32k!GreUpdateSpriteVisRgn+c8

Followup: MachineOwner
---------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001b401b7, fffff88008c34cb0, 0}

Probably caused by : MpFilter.sys ( MpFilter+161b7 )

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800319a6b8, fffff88003199f20, fffff88001501173}

Probably caused by : Ntfs.sys ( Ntfs!NtfsFcbTableCompare+3 )

Followup: MachineOwner
---------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff8000307bab8}

Probably caused by : memory_corruption ( nt!MiRemoveUnusedSubsection+88 )

Followup: MachineOwner
---------

These drivers are outdated and should be updated...

AtiPcie.sys  Tue May 05 11:00:22 2009 ... ATI PCIE Driver for ATI PCIE chipset ... Update your chipset drivers ... [url=http://www.ati.com]Global Provider of Innovative Graphics, Processors and Media Solutions | AMD[/url]
LEqdUsb.Sys  Wed Jun 17 12:49:54 2009 (4A391EB2) Logitech Setpoint Driver .. [url]http://www.logitech.com/support[/url]
LHidFilt.Sys Wed Jun 17 12:49:39 2009 (4A391EA3) Logitech Setpoint Driver .. [url]http://www.logitech.com/support[/url]
LMouFilt.Sys Wed Jun 17 12:49:43 2009 (4A391EA7) Logitech Setpoint Driver .. [url]http://www.logitech.com/support[/url]
netr28ux.sys Thu Jul 31 00:27:15 2008 (48913F23) Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer) ... [url]http://www.ralinktech.com/support.php[/url]
sptd.sys     Sun Oct 11 16:55:14 2009 (4AD24632) Remove this as sugested above

 

[Dominic88]

I thought I've already removed FourEngine.exe from my system. I'll search more thorough to try and see if there aren't any leftovers (with that driver sweeper).

As for windows defender, how comes that an MS programm causes crashes? I assume they understand their system better than anyone else...

I've already got memtest86, and the first time it said that there were no problems. I'll run it again when i get back home. Thank you so far, and hope this was it.

If this doesn't work, should i reïnstall windows, and try to avoid software like mentioned above?

 

[Dominic88]

I just checked, and FourEngine.exe is no longer running on my computer. Windows Defender isn't running either.

I ran memtest86, but it can't continue due to an interrupt error of some kind.

 

[Tews]

can you get a screenshot of the error?

 

[Dominic88]

I went back to the retailer with my memory because it still had warrenty on it. So they tested it, and gave me new memorybanks. Ever since, I've got no more problems... Thank you all for helping.

PS I'm no longer running the programms mentioned earlier

 

[Tews]

Glad it's all sorted!