Sky Player problem

[DeeMee]

Hi all,
I have recently been using window media center to watch skysports via the sky player. However, yesterday the sky player despaired and I can’t seem to figure out the problem. I’ve researched on online and I’ve tried everything without much success. For instance I’ve checked the region and language and the registry. Furthermore, when manually downloading updates I get errors. I have posted screenshots below.
Below is a screenshot of the registry

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When manually trying to download updates the following message appears


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Anyone with any solutions?

 

[Orbital Shark]

Hi, welcome to the forums

I've had a similar issue which I tracked down to being my regional settings, try the following tutorial and in step 6 make sure that ALL information is for your desired locale.

http://www.sevenforums.com/tutorials/149362-region-language-change.html

Then, from within Media Center, click [b*Tasks*Settings > General > Automatic Download Options[/b] then the Download Now button. Hopefully it'll then reinstall Sky Player for you.


OS

 

[DeeMee]

Hi, welcome to the forums

I've had a similar issue which I tracked down to being my regional settings, try the following tutorial and in step 6 make sure that ALL information is for your desired locale.

http://www.sevenforums.com/tutorials/149362-region-language-change.html

Then, from within Media Center, click [b*Tasks*Settings > General > Automatic Download Options[/b] then the Download Now button. Hopefully it'll then reinstall Sky Player for you.


OS

Thanks for the welcome buddy.
I followed those steps and it hasn’t addressed the issues unfortunately. A message appeared “TV guide did not download” or something down those lines. Furthermore on the media center icon it said “error while download” this certainly is a tedious problem.

 

[Orbital Shark]

Hmm, try this...

1, Open explorer and navigate to C:\Windows\ehome\
2, Run Media Center
3, tab back to explorer and find mcupdate.exe then right-click and Run as Administrator
4, Close down Media Center, re-open it and see if anything has appeared

This should hopefully force the update and should allow for media guide downloading

p.s I'm off for the night (1:20am and I'm bushed lol)


OS

 

[DeeMee]

I very much appreciate your help, but I followed your second post steps without much success. I hope someone can help me figure this problem out.

 

[Paul1360]

Hi,
I've had this problem also and it has taken doing a few things to getting it working again,
1. Uninstall MS Silverlight, reboot and install it again, This worked a few times for me.
2. Another time I changed DNS address to Google's, followed the screen's and away I went again.
So it looks like test & error un Sky sort the problem out with thier bug in Sky Player

iechyd da

 

[DeeMee]

Hi,
I've had this problem also and it has taken doing a few things to getting it working again,
1. Uninstall MS Silverlight, reboot and install it again, This worked a few times for me.
2. Another time I changed DNS address to Google's, followed the screen's and away I went again.
So it looks like test & error un Sky sort the problem out with thier bug in Sky Player

iechyd da

I tried the following steps numerous times without much luck. I’m baffled!

 

[Paul1360]

Ok then does sky player work in a browser???????, I'm watching my in IE9 at the moment as I'm watching something else on WMC. If it works ok in a browser then the only thing it can be is the bug in Sky player, You can try this if you want.
Uninstall MS Silverlight then go to control panel open programs and features and then click on turn windows features on or off in the pop-up scroll down to Media Features and click on the + and then uncheck Windows Media Center follow the screen and then reboot your PC, Then reverse the control panel steps.
Open WMC and it should ask you to install MS Silverlight, do that, if it still not working then manually download updates. It should then work if not then let us know and we can try other things

iechyd da

 

[DeeMee]

Ok then does sky player work in a browser???????, I'm watching my in IE9 at the moment as I'm watching something else on WMC. If it works ok in a browser then the only thing it can be is the bug in Sky player, You can try this if you want.
Uninstall MS Silverlight then go to control panel open programs and features and then click on turn windows features on or off in the pop-up scroll down to Media Features and click on the + and then uncheck Windows Media Center follow the screen and then reboot your PC, Then reverse the control panel steps.
Open WMC and it should ask you to install MS Silverlight, do that, if it still not working then manually download updates. It should then work if not then let us know and we can try other things

iechyd da

Still no luck pal. Every time I try to update manually I receive a message stating download error or TV guide could not be download. I presume that could be the issue (I know very little about computers)

 

[Paul1360]

Why has this thread been closed out??????????? As the problem is still there??????????
By any chance is your ISP O2????????????
iechyd da

 

[gemlen]

Hi http://drmlicense.one.microsoft.com/indivsite/en/indivit.asp

Don't know if this will work for you but give it a go

 

[DeeMee]

Why has this thread been closed out??????????? As the problem is still there??????????
By any chance is your ISP O2????????????
iechyd da

To be frank, I’m a total noob, I have no clue how to find out my ISP.
Will restoring my computer solve the problem?
Many thanks for trying to help figure the problem out.

 

[gemlen]

Hi DeeMee

Your ISP is the company that you use to get on line with give this link ago


http://drmlicense.one.microsoft.com/...en/indivit.asp

 

[Paul1360]

ok np the reason I asked is that from time to time my isp o2 does something ( I know not ) and it mess up my skyplayer and I have to change DNS and then a wk later I change back and all is well. Your problem is what I've had a few times and as i said in my other post's different things sort it out.

iechyd da

 

[Orbital Shark]

Hi,

Have you tried re-running the Media Center setup?

Open MC and navigate to Tasks > Settings > General > Windows Media Center Setup then click Run Setup Again and see if it helps with the issue.

 

[DeeMee]

I very much appreciate all the help provided within the thread. The issues has now been resolved after rebooting my computer.
DeeMee.

 

[Paul1360]

Thats great news

iechyd da