Solved Snipping Tool in Windows 7 - drop-down button & dialog box disappears

[FrancineSF]

Snipping Tool in Windows 7 - drop-down button & dialog box disappears

I've been using Windows 7 (64-bit) Snipping Tool for years and suddenly today, when I launch Snipping Tool, the dialog box only shows the Title Bar and not the option buttons like New (with the drop-down arrow, etc) AND if I do get a screen capture, the Snipping Tool editing window (where you can highlight or use the pen) no longer allows me to change the type of image I capture (rectangle, window, etc.)

I have read many other posts here and else and nothing has worked. I've done:

- System Restore
- SFC /SCANNOW - no problems were found.
- downloading someone else's Snipping Tool and replacing the one I had in the System32 folder
- Went into Control Panel and made sure the Tablet PC open IS checked
- did a registry scanner - it cleaned up legacy stuff
- virus checker - always running and no issues
- have rebooted in Safe Mode, where the same problem occurs
- Did a System Restore to a few days ago - this did not fix the issue

NOTHING has corrected this.

Does anyone have any ideas besides what I have noted above and besides recommending other programs? I have SnagIt - but sometimes the Snipping Tool is perfect for certain things. Mostly, I am perplexed by this sudden issue.

I have attached two files to show what my Snipping Tool now gives me.

Thank you for your help on this. This is really perplexing.
Francine

 

[ICIT2LOL]

Hello and welcome Francine did you try a chkdsk?


http://www.sevenforums.com/tutorials/433-disk-check.html

PS the specs show desktop mate and the brand Toshiba is this really a laptop?? If so model please.

 

[FrancineSF]

Thanks, Icit2lol.

I am new to the forum, so if there is a profile I need to change, I just have to locate it.

Yes to running chkdsk. No problems.
It is a Toshiba laptop - Model M11.

It's been terrific and every diagnostic I run comes up clean.

 

[FrancineSF]

sorry, Tecra M11

 

[DocBrown]

Welcome FrancineSF

I remember this happening to one of my IE windows many months ago. Same collapsed window, just the top bar.
Sorry but I can't remember what solved it.

 

[Britton30]

The New drop-down menu only appears when the snip tool is first opened, before you have made any selection.



I don't have a reason for the missing menus after making a selection.

 

[FrancineSF]

Thanks for your reply, Doc.

I think I just resolved it. Holy moly! I had been in Word when I recognized the issue and decided to repair Word.
I just rebooted and started Snipping Tool and voila - it is resolved! Holy moly!!!

For those who might want to try this for the same issue, I went to Control Panel | Programs and Features | located Microsoft Office and clicked once on it to select it.

At the top of the dialog box is a Change button once I clicked on Microsoft Office Professional 2010.
I clicked Change and the Repair.

After restarting my computer, I tried Snipping Tool and IT WORKED! dialog box and pull-down menu is back!!

Thanks again for your replies!

Francine

 

[FrancineSF]

Britton -- yes, I know about the first dialog box. If you look at my screen capture, of what looks like a collapsed dialog box - that is what I was getting when I first launched Snipping Tool! That's what was so crazy.

But, after many hours of trying everything, FINALLY I resolved it.
At least I know that I have a really clean computer! hahaha

Thanks again
Francine

 

[PSCO2007]

I've been using Windows 7 (64-bit) Snipping Tool for years and suddenly today, when I launch Snipping Tool, the dialog box only shows the Title Bar and not the option buttons like New (with the drop-down arrow, etc) AND if I do get a screen capture, the Snipping Tool editing window (where you can highlight or use the pen) no longer allows me to change the type of image I capture (rectangle, window, etc.)

I have read many other posts here and else and nothing has worked. I've done:

- System Restore
- SFC /SCANNOW - no problems were found.
- downloading someone else's Snipping Tool and replacing the one I had in the System32 folder
- Went into Control Panel and made sure the Tablet PC open IS checked
- did a registry scanner - it cleaned up legacy stuff
- virus checker - always running and no issues
- have rebooted in Safe Mode, where the same problem occurs
- Did a System Restore to a few days ago - this did not fix the issue

NOTHING has corrected this.

Does anyone have any ideas besides what I have noted above and besides recommending other programs? I have SnagIt - but sometimes the Snipping Tool is perfect for certain things. Mostly, I am perplexed by this sudden issue.

I have attached two files to show what my Snipping Tool now gives me.

Thank you for your help on this. This is really perplexing.
Francine

I use this program: Fscapture 5.3 FastStone Capture Free Download - FastStone Capture 5.3 - Freeware library

Click the rectangle (3rd from left) drag to outline what you want and click ok.
You can also click DRAW and use the arrow to point and the A to open a text box.

Lots of options.

I think if you give it a try, you'll like it.

 

[Britton30]

I misunderstood the snips, BUT glad you fixed it. I suspect it was more due to the reboot than repairing Word...maybe.

 

[ICIT2LOL]

Had a scour around and found this I don't know what else there is as there were plenty of registry alterations but it is risky.
http://www.sevenforums.com/software/83266-snipping-tool-problem.html go to post #6 WHS is clued up on this stuff and has a good alternative. In the meantime I'll keep looking.

Otherwise it means a thorough back up and reinstall

 

[ICIT2LOL]

The New drop-down menu only appears when the snip tool is first opened, before you have made any selection.

View attachment 287954

I don't have a reason for the missing menus after making a selection.

View attachment 287956

Sorry mate I was out hunting around and well it had been fixed. My snip just turns the whole screen opaque I don't have to use the new or anything - just outline the bits I want..

 

[FrancineSF]

PSCO2007 -- thanks, but as I said, I use SnagIt, which I love, but there's no reason to have a third party app for simple snipping needs. I love Snipping Tool and all that it does.

As I mentioned, it was mostly odd because one minute it was working and another minute it wasn't.

Thanks for your suggestion.

Francine

 

[FrancineSF]

Britton - no such luck about it being about the reboot, I've rebooted at least a dozen times today as I tried all sorts of cleaning and checking options as I noted in my initial post.

It only corrected after rebuilding Word, which I was living in most of the day today until it happened.

Thanks again!
(doing the happy Snoopy dance!)

 

[PSCO2007]

You're welcome.
I realized after my post that you asked for no additional programs.

I've been using this forever and love it, but glad you have fixed your problem.

 

[FrancineSF]

ICit2lol - Yes, that is how the Snipping Tool works for everyone. However, if you want to control the style of the snip - a Rectangle, the entire Window, Free-form, that drop-down arrow to the right of New allows you to control what kind of snip you want.

It's actually a pretty robust tool beyond the default and I use it often.

In it's basic/simple form (which is all some need) it frosts the screen and you click and drag - you're right!

Enjoy!

 

[Britton30]

Yes, you could do one like this.

 

[ICIT2LOL]

Yes, you could do one like this.

View attachment 287962

Yes master