Software crashing upon connecting headphones

[HighFlyerPL185]

Hi there,

I wasn't sure where to post this, but I hope that this is the right section, excuse me if it isn't.

As described in the title, I'm struggling to fix an issue, where upon connecting headphones both to the back and the front panel, applications begin to crash. One of them is a game. I've described the problem already to the developers, however they claim it's something to do with the sound. And they're probably right, because games and applications run fine, with no issues when headphones are disconnected from the jack.

I am currently on Windows 7 64-bit Ultimate and my motherboard Gigabyte Z77-D3H operates a VIA HD drivers, which are up to date. Both back panel and front panel operate on the motherboard's http://www.tomshardware.co.uk/forum/345247-10-software-crashing-connecting-headphones#sound card.

Additionally, I have a Sound Blaster Audigy SE soundcard, to which my speakers are connected. When I input the headphones into the Audigy SE's seperate back panel from the mobo, I input them into an orange jack, as this seem to work - only however partially. In the game, I can hear sound effects, but I can't hear any system sounds, music, in game music...

I tried changing the settings on Windows 7 default sounds menu, where you can configure Speakers to be Stereo, 5.1 Surround, 7.1 Surround and so on, but none of these seem to do the trick either.

It's driving me insane, and I don't know how to solve it. Maybe any of you will have some kind of an idea on a possible fix.

Cheers.

 

[bassfisher6522]

You might want to look in your BIOS and see if there is some sound setting to disable onboard sound and enable the PCI sound card.

 

[HighFlyerPL185]

Just checked, nothing like that in the BIOS settings. Only an option to disable or enable audio, and not sure whether that actually stands for the onboard soundcard or not.

 

[HighFlyerPL185]

I know for a 100% now, that it is the issue of the motherboard soundcard. Once I've disabled SB Audigy, I've connected my speakers to the back panel of the motherboard soundcard, and one of the games crashed to desktop with an error message.

Unfortunately, SB Audigy doesn't have a green jack at the back, this would mean that I'd have to connect Audigy with the front panel, and I'm clueless on how to do this.

Can anyone help me please? I'm really desperate and I'm utterly confused.

 

[Pedroc1999]

On your motherboard, follow the wires from the front jacks / USB to a point where one wire would go into a connection labelled USB ( depends on motherboard ) and another one saying AUX in or sound in ( depends on motherboard ) there should also be a connection on the SB audigy saying AUX in unplug the AUX in cable from the motherboard and check if the wire connection fits in the SB audigy AUX in (in my case it actually didn't fit and I had to stay with the integrated sound only for the front jack. Hope this helps

 

[Pedroc1999]

BTW the connection are labelled at the base of the connection on the motherboard

 

[HighFlyerPL185]

Cheers. I'll try this once I get home and see what happens.

 

[HighFlyerPL185]

No hope. My SB Audigy also doesn't fit the front panel Audio connection. Anyone got anymore suggestions? Would it be possible to get rid of VIA and switch to Realtek to see if that fixes the motherboard crashing issue?

 

[HighFlyerPL185]

Nothing? Please help

 

[Pedroc1999]

could u send me an image of the sound drive plz so i can try to look into it further