Software won't save hardware.

[Trav]

I use a cad at work. We aquired a new scanner and the one of the programs finds and installs the hardware but the other program will manually install the hardware but then won't save the hardware it just found . The first program did the same thing when first loaded but after adjusting privileges it did save the hardware.

 

[wallyinnc]

Welcome to the forums Trav.

You may need to inquiry the supplier of the "other program".

Regarding Windows 7, is the hardware correctly installed, drivers up to date and no problems reported in device manager?

 

[Trav]

Both programs came with the new scanner. Both acted the same at first. One will autodetect the hardware is connected and it works great but the other just won't load the scanner came with the software. I know people that are useing both and I feel it is related to credentials or admin privileges. The software will let me manuelly select a port and it finds the hardware but then it should save and you exit and calibrate but when you exit you get "hardware not installed yet".

Thanks for your time wallyinnc.

 

[wallyinnc]

Trav
what scanner is it and do the softwares have specific names?

 

[ccatlett1984]

Please give us the Manufacturer and Model of the scanner your having issues with, along with filling out your system specs.

 

[Trav]

System: i7 2.8 ghz LBA 1156, Intel mb DH55HC, 8gig DDR3, GeForce 8800 GTS 640mb, on board sound. The scanner is a digital " inLab inEos Blue Scanner " .

Thanks for time, Trav

 

[ccatlett1984]

System: i7 2.8 ghz LBA 1156, Intel mb DH55HC, 8gig DDR3, GeForce 8800 GTS 640mb, on board sound. The scanner is a digital " inLab inEos Blue Scanner " .

Thanks for time, Trav

Does the scanner manufacturer say that model works with windows 7?

 

[Trav]

Scanner is designed for windows 7.

 

[wallyinnc]

Are you sure the software is?:

 

[Trav]

The scanner came with ver 3.70. I've looked for an update for the 3.7 but have not even found 3.7 available for download yet. The 3.7 is the first ver designed for a 64 bit os and Windows 7.

 

[ccatlett1984]

The scanner came with ver 3.70. I've looked for an update for the 3.7 but have not even found 3.7 available for download yet. The 3.7 is the first ver designed for a 64 bit os and Windows 7.

Have you contacted the software vendor? What do they have to say about your issues?