Sony VAIO BSOD at windows password stage

[Ian45]

Hi

I am new to this so please go easy on me . . . .

My daughter's Sony VAIO PCG-71911M running windows 7 is suffering from the BSOD within seconds of entering her windows password. The blue screen is all gibberish to me but Bad_Pool_Header appears as the error at the top of the screen on most occassions.

I am able to boot using Safe Mode and Networking and the laptop appears to be very stable when this option is selected.

Through Safe Mode I have attempted system restores which allow me to get past the windows password stage on a normal boot. But I then get error messages and network connectivity is unavailable when i then reboot I end up with the BSOD issue again.

Any help / advice would be gratefully received.

Many thanks

Ian.

 

[Ian45]

Zip Files

Apologies I didnt attach the zip files . . .

 

[karlsnooks]

You might ask your daughter to take over for you so that we are dealing directly with the person involved. As a father of two wonderful daughters, I also know that letting them be in charge of solving their problems is always better.
From one who has made his fair share of mistakes,
karl

 

[Ian45]

Hi Karl

Thanks but I think probably best I continue with this - I have experienced the issue numerous times myself on the laptop.

Ian

 

[karlsnooks]

Let me recommend that you, with your own post, you own system specs, and your own dumps, then pursue your problem.

From what you learn there, then maybe you will be able to assist your daughter when she posts.

 

[Ian45]

Sorry Karl you lost me a bit with your last post?

 

[karlsnooks]

Post a thread stating your own "identical" problem with your own dumps. From that you will learn.
Of course, you want the system specs to reflect your computer.

 

[Ian45]

Karl - sorry I have obviously confused things - when I say I have experienced the problems too - I meant when I have used her laptop.

 

[writhziden]

Do you still need the .dmp files analyzed? What is the status of this thread now that confusion has been cleared up?