Sony VAIO Ethernet controller (code 28)

[timmetje21]

Hi guys,

I have a Sony Vaio and i cant seem to get my ethernet to work. Now ive contacted Sony, and they have said that i can buy a recovery disc of 60€. As a student that is way to much money.

Now i hopefully can explain all this without getting it to packed, Ive checked for any drivers on the sony sites.
The only driver i saw(that had some word of ehternet ) was 'ethernet driver' and i downloaded that.
Now the driver installs in like 2-3 seconds, which seems not right, checked at my drivers and still was giving me questionmarks

Now there are 3 drivers that come up with a questionmarkthose are in dutch but hopefully experts know what it means
-Base system
- ethernet controller
- sm-buscontroller

When right clicked, i can search for drivers on the internet. but that doesnt work either.
Last but not least my modelnumber is: SVE14AA11M and my product name is: SVE14A1V1EB

I hope someone can help me out with this!

Thanks, Tim

 

[torchwood]

drivers

Hi Tim,
Those drivers should be on your recovery drive (D)

Select uninstalled
Update> search MY computer> browse to recovery (d) select drivers.
they should be there.

Roy

 

[timmetje21]

Hi Tim,
Those drivers should be on your recovery drive (D)

Select uninstalled
Update> search MY computer> browse to recovery (d) select drivers.
they should be there.

Roy

First of all thanks for helping,
Ive tried to search for the recovery but i cant seem to find it, if i dont have those recovery files, does that mean i have to buy this recovery CD?

Tim

 

[infovisionmedia]

OS Information

What is ur OS type? 32-bit or 64-bit? :sarc:

 

[timmetje21]

What is ur OS type? 32-bit or 64-bit? :sarc:

64 bits

 

[ComputerGeek]

List any Problem devices

• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell us so

 

[oscer1]

you should install the chipset driver if they have it on their support page then the ethernet driver.

 

[timmetje21]

List any Problem devices

• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell us so

DEVICES:SM buscontroller
ID PNP-DEVICES: PCI\VEN_8086&DEV_1E22&SUBSYS_9095104D&REV_04\3&11583659&0&FB
Errorcode: The drivers for this device are not installed

 

[ComputerGeek]

I'm not finding your model on Sony support site (i'm guessing you also already looked). But think i have an alternate source but need more info on your hardware and problems/

Only the SM Bus controller is listed in your report? That surprised me. Does that mean the ethernet controller is installed??? Am surprised the ethernet controller not listed if it also has code 28.

If ethernet working, great. Let me know. If not, look in Device Manager does it still have a yellow icon??? If yes,
> right click the device->Properties. On the General tab tell me the error code number
> Select the Details tab. use pull down menu to select Hardware Ids. Copy/paste the IDs into next post

 

[timmetje21]

I'm not finding your model on Sony support site (i'm guessing you also already looked). But think i have an alternate source but need more info on your hardware and problems/

Only the SM Bus controller is listed in your report? That surprised me. Does that mean the ethernet controller is installed??? Am surprised the ethernet controller not listed if it also has code 28.

If ethernet working, great. Let me know. If not, look in Device Manager does it still have a yellow icon??? If yes,
> right click the device->Properties. On the General tab tell me the error code number
> Select the Details tab. use pull down menu to select Hardware Ids. Copy/paste the IDs into next post

I have honestly no idea, how they somehow changed. I know there not working at all. So im just going to paste all Hardware ID's.

Base system
PCI\VEN_1180&DEV_E232&SUBSYS_9095104D&REV_04
PCI\VEN_1180&DEV_E232&SUBSYS_9095104D
PCI\VEN_1180&DEV_E232&CC_088000
PCI\VEN_1180&DEV_E232&CC_0880

ethernet-controller
PCI\VEN_10EC&DEV_8168&SUBSYS_9095104D&REV_07
PCI\VEN_10EC&DEV_8168&SUBSYS_9095104D
PCI\VEN_10EC&DEV_8168&CC_020000
PCI\VEN_10EC&DEV_8168&CC_0200

sm-buscontroller
PCI\VEN_8086&DEV_1E22&SUBSYS_9095104D&REV_04
PCI\VEN_8086&DEV_1E22&SUBSYS_9095104D
PCI\VEN_8086&DEV_1E22&CC_0C0500
PCI\VEN_8086&DEV_1E22&CC_0C05

 

[ComputerGeek]

I found drivers for your computer on https://us.driverscollection.com/
> The site has a good reputation
> I've used it before and
> Have checked its driver files before both by inspection and with VirusTotal. They've proved safe

Lets start and first prove ethernet works. Can then follow-up with the others. Look in Control Panel->Programs and Features. If an ethernet driver is installed there, uninstall it.
> Go to their website.
> On their first window, click their search box and search SVE14A1V1EB 7.51.116.2012 to get the driver file. Click the download bar (snapshot below)
> 2nd window: Verify you're not a robot then click a download bar again
> 3rd window: Click the download bar again to start the download (they REALLY make sure you're not a robot nor can simply give away download links)

Let's see if this gives you an ethernet connection. If it does, you can also try right clicking the other devices->Update Driver. See if Windows finds it for the drivers online. Otherwise we'll look back at driverscollection

 

[timmetje21]

I found drivers for your computer on https://us.driverscollection.com/
> The site has a good reputation
> I've used it before and
> Have checked its driver files before both by inspection and with VirusTotal. They've proved safe

Lets start and first prove ethernet works. Can then follow-up with the others. Look in Control Panel->Programs and Features. If an ethernet driver is installed there, uninstall it.
> Go to their website.
> On their first window, click their search box and search SVE14A1V1EB 7.51.116.2012 to get the driver file. Click the download bar (snapshot below)
> 2nd window: Verify you're not a robot then click a download bar again
> 3rd window: Click the download bar again to start the download (they REALLY make sure you're not a robot nor can simply give away download links)

Let's see if this gives you an ethernet connection. If it does, you can also try right clicking the other devices->Update Driver. See if Windows finds it for the drivers online. Otherwise we'll look back at driverscollection

thanks for answering, its really appreciated.
If im correct this is the same driver as from the sony driver website.

The weird thing is that the installation proces is instant done, so by pressing the 'instal now' button it finishes right after. It does say installation completes, and then my laptop gives me a sign that the software was installed incorrect :s..
Then when restarting it is stil giving the same thing at the drivers

 

[ComputerGeek]

Zip the file C:\WINDOWS\inf\setupapi.dev.log and upload to your next post

/* EDIT */
Also please run a Problem Device Report. Save the output to a flash drive so you can post from a different computer as I need to see all the information it reports

• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

 

[timmetje21]

Zip the file C:\WINDOWS\inf\setupapi.dev.log and upload to your next post

/* EDIT */

Also please run a Problem Device Report. Save the output to a flash drive so you can post from a different computer as I need to see all the information it reports

• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

Ethernet-controller PCI\VEN_10EC&DEV_8168&SUBSYS_9095104D&REV_07\4&30200ACB&0&00E2 De stuurprogramma's voor dit apparaat zijn niet geïnstalleerd.(means drivers are not installed)

SM-buscontroller PCI\VEN_8086&DEV_1E22&SUBSYS_9095104D&REV_04\3&11583659&0&FB De stuurprogramma's voor dit apparaat zijn niet geïnstalleerd.

View attachment setupapi.dev.zip

 

[ComputerGeek]

It appears the Sony installation file isn't doing its job.

The log file you provided seems to affirm exactly what you're seeing: Even after the Sony installer runs, Windows still can't find any suitable driver for the ethernet controller.

So let's try this
> Click to go the Realtek download site
> Click on the download for Win7 and Server 2008 R2 Auto Installation Program (SID:1779116)
> Unzip to a folder on your Desktop. Open the folder, skim down to find setup.exe. Double click to run it

Any better luck?

 

[oscer1]

hi if still no luck with the link ComputerGeek gave you to the realtek site. I would make a restore point and try the drivers on the sony page it's not your exact model computer off by one doesn't have the last letter in it. i would try the intel chipset driver then the ethernet driver on this page. https://www.sony.co.uk/support/en/content/cnt-dwnl/SVE14A1V1E/list