Spam e-mails

[oldnes]

I recently opened a spam e-mail. Not as daft as it sounds as it came from a company I had previously been corresponding with and looked legit.

My machine sent out around 50 spam e-mails to random e-mail addresses (only 1 from my contact list).

A week later it did the same thing again even though I have deleted everything I could find related to the original Spam.

Can anyone help me get rid of this problem?

 

[soho1]

Hi,

Welcome!

Can we assume you are using desktop email software (e.g. Outlook?) You might start with anti-malware software such as from malwarebytes.org (free) Malwarebytes : Thank you for download Malwarebytes Anti-Malware

Then, you might search for some anti-spam software. Little personal experience there, other than Norton.

In any case, open your mail programs offline (unplug your Ethernet and turn off WiFi) to clean out whatever macro or other insidious malware is running by using these tools.

 

[oldnes]

Soho 1

Thanks for the reply. I will give it a try.

Regards

 

[oldnes]

Unfortunately that didn't work and I still have the infestation. It does wait a few weeks before firing off it's latest bunch of dodgy e-mails.

Anyone got any other suggestions?

 

[michaelst]

do you have a restore point from before the infestation? Restoring to before the incident may fix it. If that e-mail returns, delete it while in preview.

 

[cyberSAR]

Could be it stole your login info. I would change my email password from a known clean machine, scan thoroughly for any type of password stealing trojan, rootkit etc and then change the password in your email program after you come back clean.

 

[Layback Bear]

Unfortunately that didn't work and I still have the infestation. It does wait a few weeks before firing off it's latest bunch of dodgy e-mails.

Anyone got any other suggestions?

Could you post what you tried and exactly what the results were.
Answers like (that didn't work) does not help us help you.

If you run a complete scan with Malwarebytes we need to see the logs of it found infection and what they were and how they were handled.

cyberSAR suggestion of changing passwords is a excellent idea. I would like to add; change all password you have including anything to do with banking and the like.

 

[oldnes]

Thanks for all the input

Malware log copied below

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
Database version: v2014.01.28.05
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Grumpy :: GRUMPY-PC [administrator]
Protection: Enabled
28/01/2014 13:33:20
mbam-log-2014-01-28 (13-33-20).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 286839
Time elapsed: 16 minute(s), 11 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 1
HKCR\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17} (PUP.Optional.Wajam.A) -> Quarantined and deleted successfully.
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 1
C:\Users\Grumpy\Downloads\FreeFileViewer2012Setup.exe (PUP.Optional.InstallIQ.A) -> Quarantined and deleted successfully.
(end)

Hope this is what you needed

 

[Layback Bear]

Your thread is now in the Security section. I will see if I can find a expert to guide you.
Did you change your passwords as recommended.

 

[oldnes]

Thanks for that.

Passwords have been changed.

 

[Jacee]

Run the machine for a while and tell us if the problem still exists.


We all get 'spam' e-mails from time to time. Just delete them, without opening!