Solved Startup repair doesn't load

[masplin]

my teenage daughter has had a tantrum and slammed her laptop. When trying to start normally I get BSOD so tried startup repair both from the laptop and installation disk. It loads but just then stuck on a blueish windows screen. I'm guessing she has managed to actually damage the hardware but wondering if any other steps before attempting a fresh install of OS?

Thanks for any advice

Frustrated father!!

 

[D3LL]

Hi Masplin,

Could you provide more detail on what the BSOD error is? I know you will be unable to post logs of this however the error code would be most helpful to us.

- A helpful member

 

[masplin]

Managed to grab a photo of it
Unmountable_boot_volume

Error codes are

0x000000ED
0xFFFFFA80063ECD0
0xFFFFFFFC0000185
then 2 with just 0's

Thanks
Mike

 

[AddRAM]

The hard drive could just be loose, after all, she had a tantrum

 

[D3LL]

The hard drive could just be loose, after all, she had a tantrum

Yep I would go with what AddRAM said.. It could be loose. The BSOD is to do with the hard drive where it has found the hard drive but cannot load the data basically. So it may also be broken. Fingers crossed its just loose.