Solved Still having WLM issues

[nottaclue9]

1) The "deleted" folder shows three deleted items, and I know I have deleted at least 15-20 items in the last three days. Where are those emails? I need to retrieve one.

2) The "saved emails" folder which I exported from Outlook Express to WLM is gone.

3) The ribbon is still gone. There is no right-clicking on either one of the two skinny toolbars (with text only, no icons) above my email. All I get when I right click is "customize."

4) Even though I have the latest Windows pps viewer installed as my default program to open pps files, I cannot open them from my email.

5) I guess just to make sure that I am going totally insane, all of my contacts now appear twice. If I delete one of the duplicate pairs, they both get deleted.

Really? Did anyone else have this much trouble when they first set up WLM?!?

 

[derekimo]

I'm sorry you're still having problems,

Let's start with the first one, can you get to the options, mail, advanced tab, then click on the maintenance button,

It will open a window like this,



Make sure the box to empty deleted items on exit is unchecked.

I'm not sure why your saved items you exported are missing, you imported them as well?

I don't have anything like what you describe on the top of my WLM, does it look like this?



Any chance you could post a screenshot of yours?

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[nottaclue9]

You are really so patient patient! I get so impatient -- so I recognize patient when I see it. Thank you.

So, I got into the "empty deleted items..." page. Nothing -- nothing -- was checked off on that page (at least the top half of it). That function was working OK up until a couple of days ago when I noticed I wasn't getting log-jammed with deleted emails. What happened? Did I do something to make it "get unchecked?" I'm 65, so it's OK to talk to me about memory!
The top of the page you sent looks somewhat like mine, but I have no brightly-colored-things-that-look-like-small-icons Just the two puny toolbars, real skinny. Text only, no icons. Old people & young children like brightly-colored things. Give me those icons back! My eyes are bad, too, so it's easier that way. The ribbon left me at the same time "delete everything" did. Soulds like a country song.

Why can't I see your reply now?? Hmmm... You asked another question, too -- about the saved emails folder? Yes, it came over in tact when I did the Outlook Express transfer to WLM. I remember, because I was way impressed. Some things have all gone mysteriously misssing...

 

[derekimo]

You're welcome, actually my picture was a little misleading, those brightly-colored things are from a page underneath that window.

How about this one?



It would be a big help if you could post a screenshot of yours, like mine.

http://www.sevenforums.com/tutorials/9717-screenshot-paint.html

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

I understand it's frustrating, let's just take it one step at a time and figure this out.

 

[nottaclue9]

No, it doesn't look like yours. The top bar reads, "File / Edit / View / Tools / Actions / Help." The bottowm bars reads: "Reply / Reply All / Forward / Add to Calendar / Delete / Junk / Print / Previous / Next." On the same bar to the right is a drop-down menu which has the following choices: Encoding, move to folder, customize toolbar, hide menu bar.

I am not being successful with figuring out how to make a screenshot. I don't even know what a title bar is. I thought I did, but I can't make my mouse click on it. And I can't find an "FN" key at all. I seem to be making most of WLM work without icons, so maybe I should just get over the entire ribbon thing. If WLM will just stop throwing my deleted mail away & stop playing "double-the-contact-list," I will just work around the rest. I don't like having to save pps files to another file in order to view them because it seems like there should be a way to make it work, but I can deal with it.

 

[derekimo]

That sounds like Outlook to me are you sure you're using WLM?

Does it look like this?

 

[nottaclue9]

No, it's definitely WLM. I exported everything over from Outlook. I know that's what the OE toolbar looked like, but it is long gone now.

 

[derekimo]

I have not seen WLM with a menu bar like your describing, did you download it from here,

Windows Live Essentials: Other Programs

 

[nottaclue9]

I'm not sure. My comuter guy downloaded it for me, but I know he always uses Microsoft sites.

 

[derekimo]

OK, I'm just baffled with how you describe the top bar.

If you go to the top where it says help, click on that and see where it says "about" and click on that, it should pop up a new window with the version number.

Can you tell me what it says there?

 

[nottaclue9]

2009. 14.0.8117.0416

Is that what you want?

 

[derekimo]

2009. 14.0.8117.0416

Is that what you want?

That's what I wanted, that's the 2009 version.

If you give me a few minutes I'll install that and try and get your problems sorted.

 

[derekimo]

Yeah, that's the old version, this look more like yours?

It doesn't have a ribbon.

 

[nottaclue9]

That's it! But I don't have a division down the cener of the page like you show.That is the version that just showed up after it kicked out my "ribbon," which originally appeared when first downloaded. I don't know what I did to make it go away.

 

[derekimo]

There is no ribbon on the 2009 version, WLM 2011 has a ribbon.

 

[nottaclue9]

OK, then. That is just Twilight Zone stuff. :shock: I swear I didn't make up the ribbon! I saw it with my own eyes. Nevertheless, I seem to be coping without it. I'm so glad you were able to solve the mystery.

Are you up for the double-contacts & "pps-less email" dilemmas tomorrow?

 

[derekimo]

Sure, we can work on that tomorrow.

I'm not sure but it sounds like your computer guy might have changed your WLM, you have to get the one you have from a secondary website.

I don't know why he would put that on there though.

 

[nottaclue9]

That's peculiar as he likes to think he's up-to-date on everything. He doesn't (and hasn't ever) used any Microsoft mail programs, however, and may not have known there was a later version available. Do you think it's worth it to download a later version? Would that solve the weird problems I'm having? To wit, the double-entry contacts list and the inability to open a pps file? I am doing OK with it otherwise.

 

[derekimo]

Some people prefer the version you have, if you want the ribbon you should probably update.

The double contacts might be easier to delete from your live account, the one you set up in the other thread.

I'm still trying to replicate your pps problem, did you say you had powerpoint installed or just the powerpoint viewer?

 

[nottaclue9]

Sorry for the delay. Went out to eat....

I deleted all of the extra contacts from my list, but they still show up in duplicate when I forward something. When I click on "TO:" I have two names, even though I've deleted the duplicate in the list.

I have Microsoft Power Point Viewer. I set it as the default program. It's not the 2007 version; I think it may be 2011. Maybe that's the problem?