stop 0x0000003b

[Jeremy Leo]

This computer is having random crashes. The client says it's generally when he runs a program like Scrabble. I am including an html of the minidumps.

Thank you.

 

[Jonathan_King]

Welcome!

Could you please upload the actual dmp files for us? http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Thanks,
~JK

 

[Jeremy Leo]

Here you go

Sorry about that.

 

[Jonathan_King]

These ones are pretty straightforward: memory corruption.

Download a copy of Memtest86 and burn the ISO to a CD using ImgBurn. Boot from the CD, and run at least 5 passes.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\032510-28080-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a64000 PsLoadedModuleList = 0xfffff800`02ca1e50
Debug session time: Thu Mar 25 16:16:49.559 2010 (GMT-4)
System Uptime: 0 days 1:47:49.198
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002d7be1f, fffff880060d9a10, 0}

Probably caused by : memory_corruption ( nt!MiUnsecureVirtualMemory+15f )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002d7be1f, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880060d9a10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MiUnsecureVirtualMemory+15f
fffff800`02d7be1f 488b0f          mov     rcx,qword ptr [rdi]

CONTEXT:  fffff880060d9a10 -- (.cxr 0xfffff880060d9a10)
rax=0000000000000001 rbx=fffffa8002ab2b60 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa8002522b30 rdi=0000000000000000
rip=fffff80002d7be1f rsp=fffff880060da3f0 rbp=0000000039050765
 r8=0000000000000070  r9=0000000000000000 r10=0000000000000000
r11=fffff880060d9ed0 r12=fffffa8002522d48 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!MiUnsecureVirtualMemory+0x15f:
fffff800`02d7be1f 488b0f          mov     rcx,qword ptr [rdi] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GHScrabble.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002d7be1f

STACK_TEXT:  
fffff880`060da3f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiUnsecureVirtualMemory+0x15f


FOLLOWUP_IP: 
nt!MiUnsecureVirtualMemory+15f
fffff800`02d7be1f 488b0f          mov     rcx,qword ptr [rdi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiUnsecureVirtualMemory+15f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

STACK_COMMAND:  .cxr 0xfffff880060d9a10 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MiUnsecureVirtualMemory+15f

BUCKET_ID:  X64_0x3B_nt!MiUnsecureVirtualMemory+15f

Followup: MachineOwner
---------

 

[Jeremy Leo]

I ran memtest86 6 times and it found no errors. Any other ideas?

Thank you in advance.

 

[Jonathan_King]

How much RAM do you have?

 

[Jeremy Leo]

Specs

It has 3 GB of memory. The laptop is a HP G60. It has an Intel Celeron 2.20GHz, and it's running Windows 7 Home Premium 64-bit.

 

[Jonathan_King]

I ran memtest86 6 times and it found no errors. Any other ideas?

Thank you in advance.

Did you run it 6 times, or for 6 passes?

Be sure to run it for at least 5 passes for that amount of RAM.

 

[Jeremy Leo]

6 Passes

I should actually say that it was on pass 6 when I shut it off. It had been running for 3+ hours. It said no errors and I didn't see anything on there that would indicate an error. However, I'm used to Windows Memory Diagnostic so Memtest is a little new to me.

 

[Jonathan_King]

Do you have any machines you could borrow the RAM from?

Make sure it is the same type as what you use; you can download Speccy if you're not sure.

 

[Jeremy Leo]

I could...

I could pull the memory out and switch it with some on the shelf, but before I go doing that I wanted to give you a little bit more information. I talked to the customer recently and he said the computer crashes when he plays Monopoly by Parker Brothers. It only crashes when you exit the program. Included is the NEW minidump, which looks like it's the same thing as before.

 

[Jonathan_King]

Well it still looks like bad RAM.

The only thing that stands out to me is that both games you mentioned are by the same company (Game House).

Since I have yet to see a dmp from you where one of those games has not been running at the time of the crash, I wonder if the problem is with the game, and not your computer.

 

[Jeremy Leo]

Well...

The customer's supposed to be bringing in the games for me to reinstall, but I'm still waiting...