STOP:c000021a [fatal system error]

[deepoo45]

hello,while playing games online, my system gets shutdown and if i restart, i will be getting " STOP:c000021a [fatal system error]" over blue screen. in order to start, i have to do restart several times..
any body can tell me how to fix this and what is actually ment by fatal system error? waiting for help..

 

[yowanvista]

Boot in safemode with networking and follows these instructions
www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[deepoo45]

This error screen occured after unexcepted shutdown.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c000021a
BCP1: 89C14610
BCP2: 00000000
BCP3: C0000001
BCP4: 00100400
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\110111-36161-01.dmp
C:\Users\Deepika S\AppData\Local\Temp\WER-97625-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
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[yowanvista]

Please follow the instructions linked above, these codes are of no use to us.

 

[deepoo45]

i have attached the windows_NT6_BSOD_jcgriff2 folder and report file.
hoping to get some help....

 

[yowanvista]

Run SFC
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Remove Avast and use MSE

If your still get BSODs run Driver Verifier and upload any dumps which are then created
Driver Verifier - Enable and Disable

Note: Your computer may not be functional in Normal Mode if faulting drivers are detected during this phase, you may need to use Safemode with Networking.

 

[deepoo45]

thank you, i will try this..

 

[deepoo45]

Im sorry to tell this, Im still getting same error..

 

[zigzag3143]

While waiting for Yowanvista

Did you run sfc /scannow? what were the results?

Did you run driver verifier? where are the resulting DMP files?

 

[deepoo45]

yes, i run sfc/scannow nearly 4 times. for first 3 times it said something like no corrupted files found. by fourth time when i run it resulted "windows resource protection found corrupt files and successfully repaired them" and i did system reboot.
But later it got crash again, same fatal system error. then i run driver verifer. Its still in enable mood, i have not yet disabled verifier.
Im not able to identify where that resulting DMP files are?

 

[yowanvista]

yes, i run sfc/scannow nearly 4 times. for first 3 times it said something like no corrupted files found. by fourth time when i run it resulted "windows resource protection found corrupt files and successfully repaired them" and i did system reboot.
But later it got crash again, same fatal system error. then i run driver verifer. Its still in enable mood, i have not yet disabled verifier.
Im not able to identify where that resulting DMP files are?

They are in C:\Windows\Minidump

 

[ajboelen]

I had same error. Cause was overheated graphics card. I cleaned graphics card fan and refitted fan with fresh cooling paste. Then problem solved, could even overclock GPU further then before.