stopping unrequested grey box with word next and two arrows in it

[stony41]

Recently I have an annoying grey box with the word 'NEXT' and two arrows pointing left and right popping up on my Win 7 touchscreen all-in-one. Googling came up with the suggestion that it had something to do with the mouse. Haven't been able to stop it from appearing. Any ideas, please.

I hope that I have banished the equally annoying on-screen keyboard and handwriting popups by turning off the Tablet PC Input Panel. Fingers crossed.

Another annoyance are frequent 'bursts' on the screen possibly referring to something going on in the background, sometimes accompanied by a little beep.

Also, I have found the cursor to be bit temperamental, sometimes jumping away from where I am keying.

All of this is recent and a bit worrying. Has something unwanted or even nasty started this circus?

Any help with all this would be very gratefully received.

 

[ICIT2LOL]

First up stoney what are we dealing with mate if it is one of those pad devices then it would nice to know as I for one have seen them but never used one I am a PC and laptop old croney.

Having said that if it is running Windows 7 well maybe there can be something done.

 

[stony41]

It is a Sony 23-inch i7 all-in-one running Win 7 Home Premium.

Several 'bursts' have popped up as I am keying this!

PS - I am an old geezer too.

 

[ICIT2LOL]

Now as we don't have nay specs I have to assume you have security on this machine? Has it not come up with anything on a scan and you could try these.


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

A scannow could also be worth try too

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

There's something about old geezers eh??

 

[stony41]

Several malware checkers have reported nil.
But there is something going on. Something wants to move the cursor away from where I am typing, switch to a previous screen when online, change 100% view to 250%, and pop up the Next box and create busts at various parts of the screen.

The straying cursor is widely reported as a Win 7 thing.

 

[stony41]

Now here's the thing. The previous post was not my decision. It just happened before I was finished without a keystroke from me. Even took out a para space. Worrying.

 

[ICIT2LOL]

Pretty weird like it has a mind of it's own so just remind me what is it again and some specs mate . Try this
http://www.piriform.com/speccy/download
From pirirform mate.

 

[stony41]

Do you want the whole Speccy txt file or just the basic specs?

 

[ICIT2LOL]

Do you want the whole Speccy txt file or just the basic specs?

Just basic stuff model number for example as it is good for finding the specs anyway.

 

[stony41]

The specs for Sony AIO:

Summary
Operating System
Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 2720QM @ 2.20GHz 70 °C
Sandy Bridge 32nm Technology
RAM
8.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Sony Corporation VAIO (N/A) 71 °C
Graphics
Sony LCD (1920x1080@60Hz)
1024MB GeForce GT 540M (Sony) 50 °C
Hard Drives
932GB Western Digital WDC WD1001FAES-55W7A0 (SATA) 53 °C
Optical Drives
Slimtype eNAU808 5 USB Device
MATSHITA BD-MLT UJ240AS
Audio
Realtek High Definition Audio
Operating System
Microsoft Windows 7 Home Premium 64-bit SP1
Computer type: All in one

 

[ICIT2LOL]

Sorry late reply mate had to go out for a while now one last thing I know it says Sony VAIO and we need the model number (probably on the underside sticker) because those specs are not telling us what the motherboard version is. That needs to be known to see what chipset is on that machine and I can see that if I can Google the model number. Plus any drivers.

The other thing is what sort of mouse are you using wired or wireless? and the make / model, and have you tried another mouse or even just the touchpad? .

The CPU is running a tad on the warm side (for my liking - probably not for others) as my 1st generation i5 powered Toshiba is at 47C on the CPU.

Just for the time being keep this address in a document or somewhere it is the NVidia Ge Force driver for your graphics it might come in handy later.
Drivers | GeForce

 

[stony41]

The Sony model is VPCL218FG.

 

[stony41]

Soory. The mouse is the wireless one that comes with the unit. The model number is VGP-WM830.

 

[ICIT2LOL]

Ok sorry for late reply stony and mate do you mind telling me just where you are as I can see we are in the same time zone and I have the driver page pulled up for Australia but sometimes these are done in regions so say for instance you were in say Papua or Russia then it could be and I say could be a different download site.

This is for where I am http://www.sony.com.au/support/product/VPCL218FG

But before we go there have you access to a wired mouse or even another wireless to see if the same thing happens?

 

[stony41]

Have several extra wireless mice and am using one now. Doesn't slide so smoothly but so far no jumping around. Had to sacrifice a USB port. I did intend to look to see if there is a new driver for the Sony one, which doesn't need a USB port.

Location: I am in Oz.

 

[ICIT2LOL]

Have several extra wireless mice and am using one now. Doesn't slide so smoothly but so far no jumping around. Had to sacrifice a USB port. I did intend to look to see if there is a new driver for the Sony one, which doesn't need a USB port.

Location: I am in Oz.

Oh well then stony go to BIG W and get one of those Zipp three port USB powered hubs mate for I think it was $12 in fact probably K Mart would be even cheaper you don't have to sacrifice anything and plus you are not constantly connecting the motherboard port and avoid breaking or wearing it out - had someone the other day with that problem - loose almost broken port solved by a simple hub

 

[stony41]

There seems to be several messages missing (?). But I am replying to your last one re USB hubs. I have a couple but won't use either with this Win 7 machine. Just needed to take off an extra DVD drive that annoyingly needs two ports.

Re mouse movement, there have now been a couple of jumps away. This is widely recorded online, especially by authors and the like who earn a living on their computers and don't take kindly to this erratic behaviour. A couple said that a driver uograde eradicated it. Sony's site doesn't show one on a first look. Typically poor site from a manufacturer.

 

[ICIT2LOL]

Ok stony now the drivers for everything are at that site I mentioned before and I have expanded it out a bit Support for VPCL218FG : L Series (VPCL) : VAIO™ Laptops & Computers : Sony Australia

If that doesn't open out see pic to open it out the stuff below the line don't worry about just the drivers you want

 

[lehnerus2000]

Remote Access?

Remember the scene in "Poltergeist" where the neighbours are battling with their remote controls?
Maybe someone is connecting to your PC and screwing around with it.

Does the problem occur, if you ARE NOT connected to a network (i.e. if you disable the network adapters on your PC)?
Is Remote Desktop disabled (System Properties > Remote tab)?

 

[stony41]

Hello again

Busy yesterday.

Re the grey box, I meant to refer to a discussion about this very annoyance. See There is this blue arrow in a box

Apparently this damned thing can be blue as well and seems to be mouse related. No help really, because, as frequently occurs for me, my Control Panel headings and contents don't match those of the poster or posters. At least with a Mac you get one OS, or I assume you do. Who's to blame: MS or OEM? It's a curse.

The cursor jumping around occurred with both Sony and MS mouses, so have switched back to Sony.

I will try to look today for possible updated driver for Sony mouse. Will be out and about, as I was yesterday.

Welcome lehnerus2000. I have turned off remote assistance. Had to turn it on several months ago and forgot to turn it off again!! Won't stop the grey box, but might stop the frequent bursts on the screen. No it hasn't! So what are these damned things?