Solved strange random crashes when watching netflix and doing simple task

[Ineedhelplease]

here's my dump files for you to see. I've been helped by the amazing people here and I'm hoping I can find some help again.

it seems like my pc just crashes at random, it varies from solid green, pink, white, and black color, and all I can do is reboot. its hard to pin point the exact problem since the crashes have no pattern. I can watch netflix for hours, use photoshop, but the next time my pc will crash after 30 minutes.


Processor Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
MOBO: z97-e
BIOS Name: BIOS Date: 05/20/15 15:13:29 Ver: 05.03
Video card Name: NVIDIA GeForce GTX TITAN X
Installed Memory: 32.00 GB

Thank you for taking the time to read my post!

 

[axe0]

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[Ineedhelplease]

here's the result from the DM Log Collector.

 

[axe0]

It is recommended to remove Auslogics software, these specific software, driver updater and boostspeed, is software you shouldn't use and may cause more harm than good.
The best method to update drivers is manually, this ensures the driver is correctly installed and no wrong drivers is installed.

Besides of that, Webroot is the cause of the crashes.
My recommendation is to uninstall Webroot and replace it with Microsoft Security Essentials.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff8000307def8, fffff8800bffa860, 0}

[COLOR="Red"]*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys[/COLOR]
Probably caused by : WRkrn.sys ( WRkrn+4043 )

Followup:     MachineOwner


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff8000337a86e, 2, 0, fffff800030a3882}

[COLOR="red"]*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys[/COLOR]
Probably caused by : WRkrn.sys ( WRkrn+4043 )

Followup:     MachineOwner


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff800030bcef8, fffff8800c211380, 0}

[COLOR="red"]*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys[/COLOR]
Probably caused by : WRkrn.sys ( WRkrn+4043 )

Followup:     MachineOwner

 

[Ineedhelplease]

Hi Axe0, Thank you for taking the time!

I followed your advice, so I'll keep you posted if it crashes again. this might save my job!

 

[Ineedhelplease]

Hey Axe0,


it happened again, but it took a lot longer to crash this time. after it crashed, I went ahead and downloaded the uninstall tool for webroot to clean up the traces it left, so I'm hoping this can solve the issue, but just in case it doesn't I redid the log after the crash.

Thank you and your help is appreciated!

 

[axe0]

Upload the most recent file in a zip from %systemroot%\minidump

 

[Ineedhelplease]

minidump is empty, but this is showing on the event viewer

Faulting application name: igfxCUIService.exe, version: 6.15.10.3920, time stamp: 0x53f57150
Faulting module name: igfxCUIService.exe, version: 6.15.10.3920, time stamp: 0x53f57150
Exception code: 0xc0000005
Fault offset: 0x0000000000012798
Faulting process id: 0x55c
Faulting application start time: 0x01d188fbd537fceb
Faulting application path: C:\Windows\system32\igfxCUIService.exe
Faulting module path: C:\Windows\system32\igfxCUIService.exe
Report Id: 14784756-f4ef-11e5-b514-f832e4bda9d7

and this

The Intel(R) HD Graphics Control Panel Service service terminated with the following error:
%%-2147467259

and this

Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D

and this

The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2.

 

[axe0]

I can't help without a dump, there are no dumps in your last upload.
According to the event logs, no crashes happened since yesterday.

EDIT: you don't mean a BSOD crash I assume?

 

[Ineedhelplease]

could it be that my gpu or psu is failing?

 

[axe0]

Please don't forget to read my edit in my post

EDIT: you don't mean a BSOD crash I assume?

could it be that my gpu or psu is failing?

Why would you think that?

 

[Ineedhelplease]

my first post has dump files from last night, so the crashes I'm experiencing right now, might be the same from last night.

 

[Ineedhelplease]

Please don't forget to read my edit in my post

EDIT: you don't mean a BSOD crash I assume?

could it be that my gpu or psu is failing?

Why would you think that?

cause if its crashing and not leaving dump files, I'm just wondering if its a hardware issue, I dont really know much about this stuff, just the things I've been reading online.

Thanks for your help!

 

[axe0]

What kind of a crash is it?

1. App crash
2. Shutdown/restart crash
3. BSOD crash
4. Freeze crash

Only with a BSOD crash system dumps are created which we analyse, with app crashes app dumps are created on a different location which we don't analyse because the data they contain is different from system dumps.

 

[Ineedhelplease]

the screen turns into a solid color, it comes in different colors, green, pink, yellow, black, white, and the audio sometimes get garbled and the only thing I can do is power down and boot the pc to get out of it.

could it be a driver issue? please advise me on what my next steps should be?

 

[axe0]

That could be a few things

• Graphics drivers,
• Software problem, sometimes a conflict occurs but I haven't ever seen that happen so I wouldn't know anything about it.
• Graphics card,
• PSU, not enough wattage to properly handle the requirements of GPU is the only culprit I've seen.

 

[Ineedhelplease]

what forum should I bring this problem to? I dont really know where to ask, any advice will be appreciated and thank you for this!

 

[axe0]

I'd think http://www.sevenforums.com/performance-maintenance/

 

[Ineedhelplease]

it turned out to be my GPU being faulty. I began the RMA process for my TItan X. it stopped after testing my Girlfriends GPU on mine.


Thanks for your help Axe0 and have a good week!